TEKsystems
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Senior Desktop Support Analyst
role at
TEKsystems
1 day ago Be among the first 25 applicants
Required Skills
5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications
Must have MacOS experience and MDM tool experience with either JAMF or Hexnode
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket based support platform.
Experience in communication and collaboration technologies.
Job Responsibilities
Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring we meet SLA objectives.
Managing, supporting, and provisioning business applications in a cloud-based environment.
Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all hand meetings.
Job Type & Location This is a Contract position based out of Austin, TX.
Pay and Benefits The pay range for this position is $25.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 5, 2026.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Senior Desktop Support Analyst
role at
TEKsystems
1 day ago Be among the first 25 applicants
Required Skills
5+ years of experience working in a desktop support environment.
Extensive experience with Windows OS administration and applications
Must have MacOS experience and MDM tool experience with either JAMF or Hexnode
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket based support platform.
Experience in communication and collaboration technologies.
Job Responsibilities
Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring we meet SLA objectives.
Managing, supporting, and provisioning business applications in a cloud-based environment.
Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all hand meetings.
Job Type & Location This is a Contract position based out of Austin, TX.
Pay and Benefits The pay range for this position is $25.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 5, 2026.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr