Morgan Stanley
Associate Service Manager
Morgan Stanley, East Garden Mobile Home Village, Kansas, United States
Associate Service Manager – Morgan Stanley
Join to apply for the Associate Service Manager role at Morgan Stanley.
Responsibilities
Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.
Identify Firm services and solutions that support clients’ needs including secure, digital offerings such as Morgan Stanley Online, Digital Vault, and Morgan Stanley Mobile with remote deposit capture features.
Facilitate training as the Learning Partner for new hire Service Associates.
Maintain strong relationships with key partners within the Branch, Market, Region and Home Office, including participation in team meetings and regional and national calls.
Promote a branch culture consistent with the Firm’s core values, championing diversity and inclusion.
Organize and lead meetings with the Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or hold trainings on Morgan Stanley systems, procedures, and enhancements.
Provide ongoing training of the Service Associates by responding to daily inquiries, performing on‑spot coaching sessions for issues or incorrectly processed items, and holding one‑on‑one sessions as needed.
Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensure reporting, logs and files are maintained and actioned appropriately.
Oversee document handling by conducting quality assurance reviews on execution within operations and the entire branch.
Lead select operational remediation within the team and ensure corrective action is taken before deadlines.
Facilitate resolution of client inquiries/requests.
Ensure compliance with Firm policies and procedures by overseeing the execution of regular self‑audit testing and proactively managing the Audit Readiness Program with partners across the Market.
Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates.
Identify and implement process improvements to maximize team productivity and drive efficiencies.
Assist with processing trade adjustments and responding to operational alerts.
Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner.
Remedy and/or escalate service breaks to the management team.
Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives).
Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers.
Qualifications
High School Diploma or equivalent (College degree preferred).
Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
At least 2 years of industry experience required (5 years recommended).
Demonstrated strong performance in current role for the prior 2 years, if applicable.
Supervisory situational decision‑making skills mandatory.
Effective written and verbal communication skills.
Strong attention to detail.
Ability to prioritize and resolve complex needs and to elevate issues as necessary.
Ability to identify issues and trends and provide comprehensive solutions.
Evidence of strong leadership and talent development capabilities.
Exceptional organizational and time‑management skills.
Exceptional conflict resolution skills.
Ability to manage relationships, motivate and lead groups across the Market.
Knowledge of Firm’s Risk & Compliance policies.
Ability to think strategically.
Reports To
Service Manager (SM)
What You Can Expect From Morgan Stanley We are committed to maintaining the first‑class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — guide our decisions every day. Morgan Stanley offers an environment where you are supported and empowered, with opportunities for growth and collaboration across more than 80,000 employees in 1,200 offices worldwide.
Compensation Expected base pay rates for the role will be between $68,000 – $120,000 per year at the commencement of employment. Base pay will be determined individually and is only part of the total compensation package, which may include commission, incentive compensation, discretionary bonuses, and other Morgan Stanley‑sponsored benefit programs.
Equal Employment Opportunity It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
#J-18808-Ljbffr
Join to apply for the Associate Service Manager role at Morgan Stanley.
Responsibilities
Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.
Identify Firm services and solutions that support clients’ needs including secure, digital offerings such as Morgan Stanley Online, Digital Vault, and Morgan Stanley Mobile with remote deposit capture features.
Facilitate training as the Learning Partner for new hire Service Associates.
Maintain strong relationships with key partners within the Branch, Market, Region and Home Office, including participation in team meetings and regional and national calls.
Promote a branch culture consistent with the Firm’s core values, championing diversity and inclusion.
Organize and lead meetings with the Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or hold trainings on Morgan Stanley systems, procedures, and enhancements.
Provide ongoing training of the Service Associates by responding to daily inquiries, performing on‑spot coaching sessions for issues or incorrectly processed items, and holding one‑on‑one sessions as needed.
Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensure reporting, logs and files are maintained and actioned appropriately.
Oversee document handling by conducting quality assurance reviews on execution within operations and the entire branch.
Lead select operational remediation within the team and ensure corrective action is taken before deadlines.
Facilitate resolution of client inquiries/requests.
Ensure compliance with Firm policies and procedures by overseeing the execution of regular self‑audit testing and proactively managing the Audit Readiness Program with partners across the Market.
Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates.
Identify and implement process improvements to maximize team productivity and drive efficiencies.
Assist with processing trade adjustments and responding to operational alerts.
Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner.
Remedy and/or escalate service breaks to the management team.
Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives).
Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers.
Qualifications
High School Diploma or equivalent (College degree preferred).
Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
At least 2 years of industry experience required (5 years recommended).
Demonstrated strong performance in current role for the prior 2 years, if applicable.
Supervisory situational decision‑making skills mandatory.
Effective written and verbal communication skills.
Strong attention to detail.
Ability to prioritize and resolve complex needs and to elevate issues as necessary.
Ability to identify issues and trends and provide comprehensive solutions.
Evidence of strong leadership and talent development capabilities.
Exceptional organizational and time‑management skills.
Exceptional conflict resolution skills.
Ability to manage relationships, motivate and lead groups across the Market.
Knowledge of Firm’s Risk & Compliance policies.
Ability to think strategically.
Reports To
Service Manager (SM)
What You Can Expect From Morgan Stanley We are committed to maintaining the first‑class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — guide our decisions every day. Morgan Stanley offers an environment where you are supported and empowered, with opportunities for growth and collaboration across more than 80,000 employees in 1,200 offices worldwide.
Compensation Expected base pay rates for the role will be between $68,000 – $120,000 per year at the commencement of employment. Base pay will be determined individually and is only part of the total compensation package, which may include commission, incentive compensation, discretionary bonuses, and other Morgan Stanley‑sponsored benefit programs.
Equal Employment Opportunity It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
#J-18808-Ljbffr