Northwestern Medicine
Patient Service Representative-Medical Oncology McHenry Full Time Days
Northwestern Medicine, Mchenry, Illinois, United States, 60050
Patient Service Representative - Medical Oncology McHenry Full Time Days
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits, from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits.
Job Description
Full‑time position, 40 hours per week located at the McHenry clinic. Travel to Huntley clinic as needed. Schedule: Monday through Friday, 8:30 am–5:00 pm.
The Patient Service Representative reflects the mission, vision, and values of NMHC and complies with all relevant policies.
Supports the service area by checking patients in and out of appointments; demonstrates exemplary customer service.
Responsibilities
Communicate with patients and guests, including greeting them upon arrival, confirming identity and providing necessary visit information.
Complete check‑in/out functions as directed.
Confirm and update patient identification and demographic/insurance information.
Complete patient registration when needed.
Obtain patient consents/authorizations.
Collect copayments, past‑due balances and point‑of‑service payments.
Post payments, process billing information and perform end‑of‑day cash drawer closing.
Keep waiting area clean and comfortable.
Inform patients of any delays or changes in appointment status.
Schedule appointments as necessary.
Float to other ICCs/departments for PSRs in the Immediate Care Clinics.
Perform other duties as assigned.
Qualifications Required
High school diploma or GED equivalent.
Zero to two years experience in a customer‑service position.
Preferred
Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form that permits the background check. Results are evaluated on a case‑by‑case basis, following all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, but all employment decisions will be made by a person.
Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while protecting against unexpected life events. Please visit our Benefits section to learn more.
Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within one year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
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Job Description
Full‑time position, 40 hours per week located at the McHenry clinic. Travel to Huntley clinic as needed. Schedule: Monday through Friday, 8:30 am–5:00 pm.
The Patient Service Representative reflects the mission, vision, and values of NMHC and complies with all relevant policies.
Supports the service area by checking patients in and out of appointments; demonstrates exemplary customer service.
Responsibilities
Communicate with patients and guests, including greeting them upon arrival, confirming identity and providing necessary visit information.
Complete check‑in/out functions as directed.
Confirm and update patient identification and demographic/insurance information.
Complete patient registration when needed.
Obtain patient consents/authorizations.
Collect copayments, past‑due balances and point‑of‑service payments.
Post payments, process billing information and perform end‑of‑day cash drawer closing.
Keep waiting area clean and comfortable.
Inform patients of any delays or changes in appointment status.
Schedule appointments as necessary.
Float to other ICCs/departments for PSRs in the Immediate Care Clinics.
Perform other duties as assigned.
Qualifications Required
High school diploma or GED equivalent.
Zero to two years experience in a customer‑service position.
Preferred
Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form that permits the background check. Results are evaluated on a case‑by‑case basis, following all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, but all employment decisions will be made by a person.
Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while protecting against unexpected life events. Please visit our Benefits section to learn more.
Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within one year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
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