Accelleron
Join to apply for the Customer Support Specialist role at Accelleron.
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. With more than 3,000 employees worldwide, we innovate to deliver mission‑critical products and services that drive the energy transition. We foster diversity and inclusion, welcoming and celebrating individual differences.
Purpose of the Role OEM Customer Support Specialist – provide internal and external customer support (order assistance, payment related assistance) and coordinate with relevant resources to own cases and increase customer satisfaction.
Processes in Scope of This Position
Order Processing for OEMs
Sea‑freight management
Your Responsibilities
Ensure resolution of customer issues (order, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and external teams.
Gather and interpret relevant data (cost, quality, demand patterns) and provide analytical support e.g. site inventory and material stock‑out analysis and trends, material availability reports.
Recommend appropriate solution for internal & external customer requests, coordinate with related teams to ensure complete handling of request (production capability, scheduling, resourcing, quotes, price lists, invoice).
Coordinate market analyses and define appropriate forecasts and plans; evaluate and share customer research, market conditions and competitor data.
Proactively inform customers about issue status based on inputs and clarify any questions; ensure a positive customer experience throughout the entire process.
Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information.
Track regular target performance and provide results to management.
Responsible for reviewing and processing orders.
Assist with general administration responsibilities.
Lead small continuous improvement project.
Your Background
Bachelor’s degree, preferably in a business‑related field.
Strong interpersonal & communication skills.
2+ years of relevant work experience.
Strong analytical and organizational skills.
Ability to multi‑task and work under pressure in a fast‑paced environment.
Proficiency in Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.).
ERP knowledge in SAP S4/HANA, Microsoft CRM, Power Platform.
Customer‑oriented communication for handling inquiries, disputes, or escalations.
Experience in project management.
Self‑driven, decision focused, team player, good organizational skills.
Excellent communication skills.
Strong problem‑solving and analytical skills.
Leadership and team training capabilities.
Would Be Of Advantage
Experience in service of industrial equipment.
Experience with data analytics (Power Query), low‑code application (Power App).
International business experience and intercultural competence.
Ability to travel to Baden up to 10%.
Your Compensation $64,600/year – $88,770/year
Your Benefits Health & Wellness
Medical, Dental, and Vision Insurance : Choose from a variety of plans to find the coverage that best suits your needs.
Health Savings Account (HSA) / Flexible Spending Account (FSA) : Options to save pre‑tax dollars for eligible medical expenses.
Employee Assistance Program (EAP) : Confidential support for personal or work‑related challenges, including counseling and resources for mental health.
Financial Security
Competitive Salary : We offer market‑competitive pay with regular reviews.
Retirement Plan : 401(k) plan with company matching to help you save for the future.
Life & Disability Insurance : Company‑provided basic life insurance, with options to purchase additional coverage.
Work‑Life Balance
Paid Time Off (PTO) : Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
Flexible Work Options : Depending on the role, we offer options for hybrid or remote work.
Parental Leave : Paid leave for new parents to bond with their child.
Professional Development
Learning & Development : Access to training programs, certifications, and courses to help you grow professionally.
Tuition Reimbursement : Support for continuing education and professional certifications.
Career Advancement : Opportunities for career development, internal mobility, and leadership training.
Additional Perks
Employee Discounts : Discounts on products, services, or memberships.
Wellness Programs : Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
Social Events : Company‑sponsored events and activities to build a sense of community.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
#J-18808-Ljbffr
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. With more than 3,000 employees worldwide, we innovate to deliver mission‑critical products and services that drive the energy transition. We foster diversity and inclusion, welcoming and celebrating individual differences.
Purpose of the Role OEM Customer Support Specialist – provide internal and external customer support (order assistance, payment related assistance) and coordinate with relevant resources to own cases and increase customer satisfaction.
Processes in Scope of This Position
Order Processing for OEMs
Sea‑freight management
Your Responsibilities
Ensure resolution of customer issues (order, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and external teams.
Gather and interpret relevant data (cost, quality, demand patterns) and provide analytical support e.g. site inventory and material stock‑out analysis and trends, material availability reports.
Recommend appropriate solution for internal & external customer requests, coordinate with related teams to ensure complete handling of request (production capability, scheduling, resourcing, quotes, price lists, invoice).
Coordinate market analyses and define appropriate forecasts and plans; evaluate and share customer research, market conditions and competitor data.
Proactively inform customers about issue status based on inputs and clarify any questions; ensure a positive customer experience throughout the entire process.
Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information.
Track regular target performance and provide results to management.
Responsible for reviewing and processing orders.
Assist with general administration responsibilities.
Lead small continuous improvement project.
Your Background
Bachelor’s degree, preferably in a business‑related field.
Strong interpersonal & communication skills.
2+ years of relevant work experience.
Strong analytical and organizational skills.
Ability to multi‑task and work under pressure in a fast‑paced environment.
Proficiency in Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.).
ERP knowledge in SAP S4/HANA, Microsoft CRM, Power Platform.
Customer‑oriented communication for handling inquiries, disputes, or escalations.
Experience in project management.
Self‑driven, decision focused, team player, good organizational skills.
Excellent communication skills.
Strong problem‑solving and analytical skills.
Leadership and team training capabilities.
Would Be Of Advantage
Experience in service of industrial equipment.
Experience with data analytics (Power Query), low‑code application (Power App).
International business experience and intercultural competence.
Ability to travel to Baden up to 10%.
Your Compensation $64,600/year – $88,770/year
Your Benefits Health & Wellness
Medical, Dental, and Vision Insurance : Choose from a variety of plans to find the coverage that best suits your needs.
Health Savings Account (HSA) / Flexible Spending Account (FSA) : Options to save pre‑tax dollars for eligible medical expenses.
Employee Assistance Program (EAP) : Confidential support for personal or work‑related challenges, including counseling and resources for mental health.
Financial Security
Competitive Salary : We offer market‑competitive pay with regular reviews.
Retirement Plan : 401(k) plan with company matching to help you save for the future.
Life & Disability Insurance : Company‑provided basic life insurance, with options to purchase additional coverage.
Work‑Life Balance
Paid Time Off (PTO) : Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
Flexible Work Options : Depending on the role, we offer options for hybrid or remote work.
Parental Leave : Paid leave for new parents to bond with their child.
Professional Development
Learning & Development : Access to training programs, certifications, and courses to help you grow professionally.
Tuition Reimbursement : Support for continuing education and professional certifications.
Career Advancement : Opportunities for career development, internal mobility, and leadership training.
Additional Perks
Employee Discounts : Discounts on products, services, or memberships.
Wellness Programs : Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
Social Events : Company‑sponsored events and activities to build a sense of community.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
#J-18808-Ljbffr