Holman
Vehicle Exchange Coordinator - BMW of Raleigh
Holman, Raleigh, North Carolina, United States, 27601
Vehicle Exchange Coordinator - BMW of Raleigh
Join to apply for the
Vehicle Exchange Coordinator - BMW of Raleigh
role at
Holman .
1 week ago - Be among the first 25 applicants.
Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
BMW of Raleigh
has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family!
Job Duties
Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.
Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
Identify and qualify potential trade‑in vehicles by assessing the condition of customers’ current vehicles.
Present trade‑in offers based on the customer’s vehicle history and current market value.
Encourage customers to consider upgrading to a new or used vehicle from the dealership.
Communicate customer preferences and trade‑in appraisals to the sales management for assignment to sales consultant.
Update customer records and trade‑in data within the dealership’s customer relationship management (CRM) system.
Attends/completes required training and department meetings.
Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.
Address any customer concerns or questions related to vehicle trade‑ins or exchanges.
Perform all other duties and special projects as assigned.
Education and/or Training
High School diploma or GED; previous sales experience and college degree preferred.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint).
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Relevant Work Experience
Prior sales / customer service experience is preferred.
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security.
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact
HR@Holman.com . This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority level Entry level
Employment type Full‑time
Job function Administrative
Industries Motor Vehicle Manufacturing
#J-18808-Ljbffr
Vehicle Exchange Coordinator - BMW of Raleigh
role at
Holman .
1 week ago - Be among the first 25 applicants.
Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
BMW of Raleigh
has an outstanding opportunity for a Vehicle Exchange Coordinator to join their team and the Holman Family!
Job Duties
Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.
Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
Identify and qualify potential trade‑in vehicles by assessing the condition of customers’ current vehicles.
Present trade‑in offers based on the customer’s vehicle history and current market value.
Encourage customers to consider upgrading to a new or used vehicle from the dealership.
Communicate customer preferences and trade‑in appraisals to the sales management for assignment to sales consultant.
Update customer records and trade‑in data within the dealership’s customer relationship management (CRM) system.
Attends/completes required training and department meetings.
Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.
Address any customer concerns or questions related to vehicle trade‑ins or exchanges.
Perform all other duties and special projects as assigned.
Education and/or Training
High School diploma or GED; previous sales experience and college degree preferred.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint).
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Relevant Work Experience
Prior sales / customer service experience is preferred.
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security.
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact
HR@Holman.com . This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority level Entry level
Employment type Full‑time
Job function Administrative
Industries Motor Vehicle Manufacturing
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