Centauri Health Solutions, Inc
Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!
Centauri Health Solutions, Inc, Albuquerque, New Mexico, United States
Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!
Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. We improve the lives and health outcomes of members and patients through compassionate outreach, sophisticated analytics, and data-driven solutions.
Role Overview Centauri Health Solutions helps hospitals and health plans improve revenue and deliver community benefits. On their behalf, we help patients and plan members with low or no income, or who are aged or disabled, enroll in government‑funded assistance programs.
Schedule Mandatory schedule: Monday to Friday, 9 am – 6 pm EST, and one late day per week, 11 am – 8 pm EST.
Role Responsibilities
Make outbound and receive inbound calls (90% phone based) with the intent of promoting company services
Interview patients/members via phone to gather personal/sensitive information to determine eligibility for various government programs
Utilize Centauri’s systems to ensure appropriate questions are asked
Interpret and explain eligibility requirements and application details
Use probing questions to clarify eligibility data with patient or member
Compile, record, and evaluate personal and financial data to determine eligibility
Understand and agree to role‑specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organization’s information security policies
Read, understand and agree to security policies and complete all annual security and compliance training
Role Requirements
2 years of experience in a customer service/call‑center environment
Ability to place and receive calls via computer interface
Excellent phone skills
Strong data entry skills
Excellent critical thinking skills
Ability to manage difficult people
Ability to be assertive
Ability to actively listen and show compassion
Experience working remotely
Private, quiet office/working space
Associate’s Degree preferred
Benefits Competitive compensation, bonus eligibility, a comprehensive benefits package that includes paid time off, a 401(k) matching program, tuition reimbursement, annual salary reviews, a comprehensive health plan, volunteer opportunities on company time, and ongoing development opportunities.
Vaccination Policy Centauri requires several in‑person and hybrid office workers to be fully vaccinated. New employees in those categories may need to provide proof of vaccination by their start date. We provide reasonable accommodation for those unable to be vaccinated where it is not an undue hardship.
Equal Opportunity Statement Centauri is an equal‑opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship under federal, state, and local law.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
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Role Overview Centauri Health Solutions helps hospitals and health plans improve revenue and deliver community benefits. On their behalf, we help patients and plan members with low or no income, or who are aged or disabled, enroll in government‑funded assistance programs.
Schedule Mandatory schedule: Monday to Friday, 9 am – 6 pm EST, and one late day per week, 11 am – 8 pm EST.
Role Responsibilities
Make outbound and receive inbound calls (90% phone based) with the intent of promoting company services
Interview patients/members via phone to gather personal/sensitive information to determine eligibility for various government programs
Utilize Centauri’s systems to ensure appropriate questions are asked
Interpret and explain eligibility requirements and application details
Use probing questions to clarify eligibility data with patient or member
Compile, record, and evaluate personal and financial data to determine eligibility
Understand and agree to role‑specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organization’s information security policies
Read, understand and agree to security policies and complete all annual security and compliance training
Role Requirements
2 years of experience in a customer service/call‑center environment
Ability to place and receive calls via computer interface
Excellent phone skills
Strong data entry skills
Excellent critical thinking skills
Ability to manage difficult people
Ability to be assertive
Ability to actively listen and show compassion
Experience working remotely
Private, quiet office/working space
Associate’s Degree preferred
Benefits Competitive compensation, bonus eligibility, a comprehensive benefits package that includes paid time off, a 401(k) matching program, tuition reimbursement, annual salary reviews, a comprehensive health plan, volunteer opportunities on company time, and ongoing development opportunities.
Vaccination Policy Centauri requires several in‑person and hybrid office workers to be fully vaccinated. New employees in those categories may need to provide proof of vaccination by their start date. We provide reasonable accommodation for those unable to be vaccinated where it is not an undue hardship.
Equal Opportunity Statement Centauri is an equal‑opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship under federal, state, and local law.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr