Conrad Indianapolis
Front Office Manager - Conrad Indianapolis
Conrad Indianapolis, Indianapolis, Indiana, us, 46262
Front Office Manager - Conrad Indianapolis
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Front Office Manager
role at
Conrad Indianapolis . This is an opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.
As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets, including The Capital Grille, The Lounge, and in-room dining.
Responsibilities
Manage all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, quality standards, cost control, marketing initiatives, systems use, budgeting and forecasting, policy enforcement, and meeting participation.
Monitor and develop team member performance: supervision, scheduling, counseling, evaluations, recognition.
Monitor service and satisfaction trends, evaluate and address issues, and make improvements.
Ensure compliance with Company standards.
Meet and greet guests and respond to inquiries in a timely, friendly manner.
Initiate and implement ups‑selling techniques to promote hotel services and maximize revenue.
Ensure team has current knowledge of hotel products, services, events, pricing, and policies.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Minimum of two years supervisory or management experience in a hotel setting.
Familiarity with Hilton systems and Luxury/Forbes standards is advantageous.
Open availability required.
Demonstrated commitment to Hilton's values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and urgency.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage.
Mental health resources including Employee Assistance Program.
Best‑in‑Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave support.
Debt‑Free Education via Guild Education.
401(k) plan with company match.
Equity: Hilton Shares ESPP.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
Location: Conrad Indianapolis. Schedule: Full‑time. Brand: Conrad Hotels & Resorts. Job Family: Guest Services, Operations, and Front Office.
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Front Office Manager
role at
Conrad Indianapolis . This is an opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.
As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets, including The Capital Grille, The Lounge, and in-room dining.
Responsibilities
Manage all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, quality standards, cost control, marketing initiatives, systems use, budgeting and forecasting, policy enforcement, and meeting participation.
Monitor and develop team member performance: supervision, scheduling, counseling, evaluations, recognition.
Monitor service and satisfaction trends, evaluate and address issues, and make improvements.
Ensure compliance with Company standards.
Meet and greet guests and respond to inquiries in a timely, friendly manner.
Initiate and implement ups‑selling techniques to promote hotel services and maximize revenue.
Ensure team has current knowledge of hotel products, services, events, pricing, and policies.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Minimum of two years supervisory or management experience in a hotel setting.
Familiarity with Hilton systems and Luxury/Forbes standards is advantageous.
Open availability required.
Demonstrated commitment to Hilton's values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and urgency.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage.
Mental health resources including Employee Assistance Program.
Best‑in‑Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave support.
Debt‑Free Education via Guild Education.
401(k) plan with company match.
Equity: Hilton Shares ESPP.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
Location: Conrad Indianapolis. Schedule: Full‑time. Brand: Conrad Hotels & Resorts. Job Family: Guest Services, Operations, and Front Office.
#J-18808-Ljbffr