PDS Health
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
$30.50-$40.00/Hourly
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on‑the‑job practical application and development meetings. The OMT role is hired with the expectation that each individual will be able to independently manage a dental office in 4‑6 months, following timely completion of the OM Development Program.
Responsibilities
Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learn how to create an environment that promotes PDS culture and values daily.
Assessment, hiring and retention of right‑fit team members through comprehensive training, supervision, counseling and coaching.
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
Drive year‑over‑year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Show proficiency and adherence to cash management and accounting protocols.
Be the catalyst in team development of the Perfect Patient Experience.
Deliver effective leadership, coaching and mentoring with team members in effort to identify and implement opportunities for improvement.
Maintain commitment and open communication with direct supervisors, developing trust‑based relationships and bringing forth issues and concerns openly and early.
Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
Gain proficiency and understanding of tools and resources for people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution.
Ensure compliance with company policies, as well as state, federal and other regulatory bodies.
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
By end of the development program, show competency in managing a team of both front office and back office team members, displaying leadership and team development capabilities.
Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences.
Perform other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.
Qualifications
High school diploma or equivalent.
Five or more years of related work experience in operational management.
Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance and pass a motor vehicle record check at hire.
Must be able to travel to multiple offices per day, often several times per day, and have reliable transportation.
In lieu of a valid driver’s license and automobile insurance, must have reliable alternate transportation that allows required, timely travel to multiple offices per day.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Associate degree, Bachelor’s degree.
Five or more years of experience leading a team, mentoring and coaching subordinates.
Knowledge / Skills / Abilities
Results‑oriented: energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
Effective team builder: communicates openly, confronts when necessary, motivator/inspirer, educator/trainer, promotes learning, assesses talent, consistent.
Patient advocate: flexible, adaptive, empathetic, passionate, ethical.
Process‑focused operator: data‑driven decision‑maker, detailed, organized, structured, comprehensive knowledge of all operational processes, computer proficient.
Financial acumen: understands profit drivers, uses metrics, builds financial understanding of staff and clinicians, understands local market drivers and competition.
Influencer: active listener/observer, builds trust, creates win‑win solutions, tailors coaching style to individual needs, recognizes and celebrates improvement.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit‑and‑loss statements.
Tech skills: use of Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Independent judgment: timely, accurate decisions based on available information that may be vague or limited.
Multitasking and working fast‑paced, ambiguous environments without compromising quality.
Prioritization of tasks and projects with limited direction, contributing to organizational success.
Reading, analyzing, interpreting financial reports and legal documents; responding to inquiries from patients, team members, regulators, vendors, and others.
Applying sound judgment under pressure and drawing valid conclusions.
Interpreting and applying policies and procedures.
Mathematical concepts: probability, statistics, fractions, percentages, ratios, proportions applied to practical situations.
Personal responsibility, teamwork, acceptance of direction, strong commitment to educational advancement, flexibility in adapting processes.
Communication: verbal, written, public speaking, coaching, mentoring, performance evaluation, feedback, and handling team member relations issues.
Organizational ability: systematic approach, orderly, turns chaos into order.
Problem solving, analysis, and solution identification.
Detail oriented, process focused, proactive, patient focused.
Presentation creation and outstanding presentation skills.
Work Environment
Primarily a sedentary office with possible field visits and driving; temperature controlled, no direct exposure to hazardous substances.
Noise level usually low to moderate with occasional exposure to irate team members, vendors or patients.
Requires sitting, standing, walking, keyboard use, hand movements, seeing, talking and hearing.
Frequent lifting and/or carrying of reports and records typically weighing less than 40 pounds; occasional stooping, kneeling, bending or crouching.
Finger dexterity needed to access, enter and retrieve data using computer keyboard, calculator and other standard office equipment.
Benefits
Medical, dental, and vision insurance.
Paid time off.
Tuition reimbursement.
401(k).
Paid time to volunteer in your local community.
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information: $30.50-$40.00 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#J-18808-Ljbffr
$30.50-$40.00/Hourly
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on‑the‑job practical application and development meetings. The OMT role is hired with the expectation that each individual will be able to independently manage a dental office in 4‑6 months, following timely completion of the OM Development Program.
Responsibilities
Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learn how to create an environment that promotes PDS culture and values daily.
Assessment, hiring and retention of right‑fit team members through comprehensive training, supervision, counseling and coaching.
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
Drive year‑over‑year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Show proficiency and adherence to cash management and accounting protocols.
Be the catalyst in team development of the Perfect Patient Experience.
Deliver effective leadership, coaching and mentoring with team members in effort to identify and implement opportunities for improvement.
Maintain commitment and open communication with direct supervisors, developing trust‑based relationships and bringing forth issues and concerns openly and early.
Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
Gain proficiency and understanding of tools and resources for people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution.
Ensure compliance with company policies, as well as state, federal and other regulatory bodies.
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
By end of the development program, show competency in managing a team of both front office and back office team members, displaying leadership and team development capabilities.
Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences.
Perform other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.
Qualifications
High school diploma or equivalent.
Five or more years of related work experience in operational management.
Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance and pass a motor vehicle record check at hire.
Must be able to travel to multiple offices per day, often several times per day, and have reliable transportation.
In lieu of a valid driver’s license and automobile insurance, must have reliable alternate transportation that allows required, timely travel to multiple offices per day.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Associate degree, Bachelor’s degree.
Five or more years of experience leading a team, mentoring and coaching subordinates.
Knowledge / Skills / Abilities
Results‑oriented: energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
Effective team builder: communicates openly, confronts when necessary, motivator/inspirer, educator/trainer, promotes learning, assesses talent, consistent.
Patient advocate: flexible, adaptive, empathetic, passionate, ethical.
Process‑focused operator: data‑driven decision‑maker, detailed, organized, structured, comprehensive knowledge of all operational processes, computer proficient.
Financial acumen: understands profit drivers, uses metrics, builds financial understanding of staff and clinicians, understands local market drivers and competition.
Influencer: active listener/observer, builds trust, creates win‑win solutions, tailors coaching style to individual needs, recognizes and celebrates improvement.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit‑and‑loss statements.
Tech skills: use of Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Independent judgment: timely, accurate decisions based on available information that may be vague or limited.
Multitasking and working fast‑paced, ambiguous environments without compromising quality.
Prioritization of tasks and projects with limited direction, contributing to organizational success.
Reading, analyzing, interpreting financial reports and legal documents; responding to inquiries from patients, team members, regulators, vendors, and others.
Applying sound judgment under pressure and drawing valid conclusions.
Interpreting and applying policies and procedures.
Mathematical concepts: probability, statistics, fractions, percentages, ratios, proportions applied to practical situations.
Personal responsibility, teamwork, acceptance of direction, strong commitment to educational advancement, flexibility in adapting processes.
Communication: verbal, written, public speaking, coaching, mentoring, performance evaluation, feedback, and handling team member relations issues.
Organizational ability: systematic approach, orderly, turns chaos into order.
Problem solving, analysis, and solution identification.
Detail oriented, process focused, proactive, patient focused.
Presentation creation and outstanding presentation skills.
Work Environment
Primarily a sedentary office with possible field visits and driving; temperature controlled, no direct exposure to hazardous substances.
Noise level usually low to moderate with occasional exposure to irate team members, vendors or patients.
Requires sitting, standing, walking, keyboard use, hand movements, seeing, talking and hearing.
Frequent lifting and/or carrying of reports and records typically weighing less than 40 pounds; occasional stooping, kneeling, bending or crouching.
Finger dexterity needed to access, enter and retrieve data using computer keyboard, calculator and other standard office equipment.
Benefits
Medical, dental, and vision insurance.
Paid time off.
Tuition reimbursement.
401(k).
Paid time to volunteer in your local community.
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information: $30.50-$40.00 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#J-18808-Ljbffr