FedEx Office and Print Services
Lead Retail Customer Service Associate
FedEx Office and Print Services, Laguna Niguel, California, us, 92607
POSITION SUMMARY
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
GENERAL DUTIES AND RESPONSIBILITIES
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, gives pricing information, performs consultative selling and recommends FedEx Office products and services, tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full‑service orders, including finishing services and large‑job management
Sets up complex orders and performs multiple tasks at the same time
Responsible for ensuring quality during and after production process
Ensures communication among shifts
Coordinates pick‑up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping‑related services and activities: determines appropriate shipping methods, informs customers of company products, services, routes and rates; provides packaging services; offers information about company products and services; assists with inventory of shipping supplies; assembles parcels, prepares goods for shipping, wraps items, weighs packages and affixes labels to parcels
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Must meet all FedEx Office employment qualifications in force at time of hiring (new hires)
Must meet hiring criteria for the position and transfer requirements outlined in the Team Member Handbook (current FedEx Office team members)
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business
PREFERRED QUALIFICATIONS Experience in printing, graphics, shipping and point‑of‑sale operations; knowledge of FedEx Office products and services; ability to use advanced production equipment; prior experience as a store leader or in a supervisory capacity.
PAY Pay range: $20.60 – $24.19 per hour. Pay Transparency: This compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay will be determined by experience relative to the job, market level, and other factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers health, vision, and dental insurance, retirement, and tuition reimbursement.
FedEx is an Equal Opportunity Employer, including veterans and individuals with disabilities. FedEx will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. FedEx will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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GENERAL DUTIES AND RESPONSIBILITIES
Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, gives pricing information, performs consultative selling and recommends FedEx Office products and services, tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full‑service orders, including finishing services and large‑job management
Sets up complex orders and performs multiple tasks at the same time
Responsible for ensuring quality during and after production process
Ensures communication among shifts
Coordinates pick‑up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping‑related services and activities: determines appropriate shipping methods, informs customers of company products, services, routes and rates; provides packaging services; offers information about company products and services; assists with inventory of shipping supplies; assembles parcels, prepares goods for shipping, wraps items, weighs packages and affixes labels to parcels
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
Must meet all FedEx Office employment qualifications in force at time of hiring (new hires)
Must meet hiring criteria for the position and transfer requirements outlined in the Team Member Handbook (current FedEx Office team members)
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business
PREFERRED QUALIFICATIONS Experience in printing, graphics, shipping and point‑of‑sale operations; knowledge of FedEx Office products and services; ability to use advanced production equipment; prior experience as a store leader or in a supervisory capacity.
PAY Pay range: $20.60 – $24.19 per hour. Pay Transparency: This compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay will be determined by experience relative to the job, market level, and other factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers health, vision, and dental insurance, retirement, and tuition reimbursement.
FedEx is an Equal Opportunity Employer, including veterans and individuals with disabilities. FedEx will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. FedEx will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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