Akkodis
Job Title: Project Manager – Contractor, New York, NY
Base pay range: $40.00/hr - $47.00/hr (Pay Range: $45-$47/hr). Pay is negotiable based on experience, education, geographic location, and other factors.
Job Summary Project Manager role at Akkodis with a client located in New York, NY. Responsibilities include managing multiple direct reports across locations, monitoring service performance, delivering services to SLAs, hiring and developing staff, planning service improvements, liaising with IT partners, and ensuring customer satisfaction.
Responsibilities
Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.
Monitor overall performance of services and follow up if service delivery is not meeting expectations.
Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.
Hire, train, lead, motivate, develop and manage the performance of direct reports.
Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future.
Documentation/internal forecasting activities.
Hold regular campus review meetings with Campus Managers to discuss metrics, projects.
Responsible for the workflow and resources of the team to meet the Computacenters contractual obligations.
Liaise with IT partners/other functions to ensure that the team have the right tools/skills and processes to complete their duties.
Act as a point of contact for the team in connection with any work-related concerns/issues.
Manage sickness/absence, holidays and training levels in accordance with the Computacenter processes and procedures.
Develop and agree personal development plans for all direct reports.
Hold regular 1:1s with team members and lead/document weekly team meetings.
Complete the yearly performance reviews for direct reports.
Maintain and improve customer satisfaction levels.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Veterans/Disabled
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
#J-18808-Ljbffr
Job Summary Project Manager role at Akkodis with a client located in New York, NY. Responsibilities include managing multiple direct reports across locations, monitoring service performance, delivering services to SLAs, hiring and developing staff, planning service improvements, liaising with IT partners, and ensuring customer satisfaction.
Responsibilities
Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.
Monitor overall performance of services and follow up if service delivery is not meeting expectations.
Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.
Hire, train, lead, motivate, develop and manage the performance of direct reports.
Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future.
Documentation/internal forecasting activities.
Hold regular campus review meetings with Campus Managers to discuss metrics, projects.
Responsible for the workflow and resources of the team to meet the Computacenters contractual obligations.
Liaise with IT partners/other functions to ensure that the team have the right tools/skills and processes to complete their duties.
Act as a point of contact for the team in connection with any work-related concerns/issues.
Manage sickness/absence, holidays and training levels in accordance with the Computacenter processes and procedures.
Develop and agree personal development plans for all direct reports.
Hold regular 1:1s with team members and lead/document weekly team meetings.
Complete the yearly performance reviews for direct reports.
Maintain and improve customer satisfaction levels.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Veterans/Disabled
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
#J-18808-Ljbffr