OPC Pest Services
Branch Admin Specialist--Burr Ridge, Illinois
OPC Pest Services, Bolingbrook, Illinois, United States, 60440
Branch Admin Specialist – Burr Ridge, Illinois
Company:
OPC Pest Services
Base Pay Range $40,000.00/yr - $45,000.00/yr
Overview OPC Pest Services is searching for our next Branch Administrative Specialist for our Burr Ridge, Illinois branch. This position offers full-time employment all year round.
We look forward to having you on our Team!
Benefits
Competitive salary between $40,000 and $45,000 based on relative dynamic experience.
Comprehensive benefits package including low-cost medical, dental, vision insurance, 1x annual salary life insurance, and many optional benefits.
401(k) plan with 4.5% company match; Rollins employee stock purchase plan.
Six paid holidays and generous PTO program – receive up to 15 days PTO your first year.
Employer discount program through PerkSpot.
Continuous training and education through in‑house training sessions and outside seminars.
Responsibilities
"Own" the admin functions of the branch and help establish a positive and supportive culture.
Monitor and respond to emails in branch inbox and tasks/alerts in the CRM system.
Use CRM to send out monthly, weekly, and daily program reminders.
Review Podium to monitor the customer experience and identify learning opportunities.
Help coordinate team meetings with Branch Manager and Service Managers.
Answer questions and recommend corrective services to address customer complaints.
Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards.
Participate in scheduling process and expedite workflow.
Recommend procedures to improve efficiency of the branch.
Answer customer phone calls due to call volume overflow.
Send sales opportunity calls to respective inside sales/call center team.
Take escalated calls from customers – solve issues or escalates to Service Managers/Branch Manager.
Review and complete audits in CRM to create efficiencies.
Weekly branch balancing and other support duties.
Core Values
Professional – do your best to be the best.
Ethical – do the right thing.
Selfless – do more for others.
Teamwork – do it for you, me & our team.
Qualifications
Customer‑focused, patient, and able to use available resources to research problems.
Can multi‑task, detail‑oriented, and adjust communication style to the situation.
Effective communicator both verbally and in writing and able to influence staff to provide high level customer service.
A thinker – able to use previous experience as a guide for solving problems.
Calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all.
Can learn and navigate telecommunications systems, IT issues, the CRM, and communicate with appropriate vendors when issues arise.
Skilled in using different hardware/software programs (including Microsoft Office).
At least 18 years old.
Have 5+ years of office support experience.
Additional Requirements
Office Management Experience is preferred.
Must be able to pass a criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Burr Ridge, IL branch office on a daily basis.
Job Details
Seniority level: Mid‑Senior level.
Employment type: Full‑time.
Job function: Information Technology.
Industries: IT Services and IT Consulting.
Equal Opportunity Employer OPC Pest Services is a proud Equal Opportunity/Veteran/Individuals with Disabilities Employer.
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Company:
OPC Pest Services
Base Pay Range $40,000.00/yr - $45,000.00/yr
Overview OPC Pest Services is searching for our next Branch Administrative Specialist for our Burr Ridge, Illinois branch. This position offers full-time employment all year round.
We look forward to having you on our Team!
Benefits
Competitive salary between $40,000 and $45,000 based on relative dynamic experience.
Comprehensive benefits package including low-cost medical, dental, vision insurance, 1x annual salary life insurance, and many optional benefits.
401(k) plan with 4.5% company match; Rollins employee stock purchase plan.
Six paid holidays and generous PTO program – receive up to 15 days PTO your first year.
Employer discount program through PerkSpot.
Continuous training and education through in‑house training sessions and outside seminars.
Responsibilities
"Own" the admin functions of the branch and help establish a positive and supportive culture.
Monitor and respond to emails in branch inbox and tasks/alerts in the CRM system.
Use CRM to send out monthly, weekly, and daily program reminders.
Review Podium to monitor the customer experience and identify learning opportunities.
Help coordinate team meetings with Branch Manager and Service Managers.
Answer questions and recommend corrective services to address customer complaints.
Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards.
Participate in scheduling process and expedite workflow.
Recommend procedures to improve efficiency of the branch.
Answer customer phone calls due to call volume overflow.
Send sales opportunity calls to respective inside sales/call center team.
Take escalated calls from customers – solve issues or escalates to Service Managers/Branch Manager.
Review and complete audits in CRM to create efficiencies.
Weekly branch balancing and other support duties.
Core Values
Professional – do your best to be the best.
Ethical – do the right thing.
Selfless – do more for others.
Teamwork – do it for you, me & our team.
Qualifications
Customer‑focused, patient, and able to use available resources to research problems.
Can multi‑task, detail‑oriented, and adjust communication style to the situation.
Effective communicator both verbally and in writing and able to influence staff to provide high level customer service.
A thinker – able to use previous experience as a guide for solving problems.
Calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all.
Can learn and navigate telecommunications systems, IT issues, the CRM, and communicate with appropriate vendors when issues arise.
Skilled in using different hardware/software programs (including Microsoft Office).
At least 18 years old.
Have 5+ years of office support experience.
Additional Requirements
Office Management Experience is preferred.
Must be able to pass a criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Burr Ridge, IL branch office on a daily basis.
Job Details
Seniority level: Mid‑Senior level.
Employment type: Full‑time.
Job function: Information Technology.
Industries: IT Services and IT Consulting.
Equal Opportunity Employer OPC Pest Services is a proud Equal Opportunity/Veteran/Individuals with Disabilities Employer.
#J-18808-Ljbffr