Y-Axis
Front Desk Lead – Castle Group
North Miami Beach, Florida, United States – Full Time
Start Date: Immediate
Experience: 2 year(s) or above
Remote Job: Yes
Description Overview The Lead Front Desk Attendant is responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Lead Front Desk Attendant helps train and supervise the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities. The Lead Front Desk Attendant provides exemplary service consistent with the values and mission of the Castle Group.
Responsibilities
Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed.
Assists Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants.
Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk Attendant when coverage is required.
Ensures front lobby and front of the building are always at top visual quality.
Keeps track of activity logs and incident reports for Property Manager’s daily review.
Escalates concerns/issues to Front Desk Supervisor or Property Manager for immediate resolve when necessary.
Processes work orders as needed.
Monitors Emergency Response System and responds in a timely and efficient manner.
Monitors and controls Electronic Security Control Systems if applicable.
Ensures all safety precautions and procedures are followed while performing duties.
Assists in training all newly hired Front Desk Attendants and ensures they are completing tasks in alignment with expectations.
Other duties and responsibilities as assigned.
Qualifications
High school diploma or equivalency required.
2+ years of administrative or hospitality experience preferred.
Proficient with Microsoft Office Suite or related software.
Excellent knowledge of customer service principles and practices.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills with proven experience in de‑escalation techniques.
High attention to detail and organizational skills.
Strong analytical and problem‑solving skills.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Multiple language fluency desirable but not necessary.
Physical Requirements
Ability to lift 15 lbs following appropriate safety procedures.
Work in an upright standing position for long periods.
Walk and climb stairs.
Navigate the property/building as required.
Typing and visual use of computer monitor.
Handle, grasp, feel objects and equipment.
Reach with hands and arms.
Repeat motions with wrists, hands, and fingers.
Hear, understand, and respond to verbal requests.
Respond verbally in professional manner in person and over the phone.
Ability to stoop and bend.
Equal Employment Opportunity Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
Disclaimer This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.
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Start Date: Immediate
Experience: 2 year(s) or above
Remote Job: Yes
Description Overview The Lead Front Desk Attendant is responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Lead Front Desk Attendant helps train and supervise the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities. The Lead Front Desk Attendant provides exemplary service consistent with the values and mission of the Castle Group.
Responsibilities
Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed.
Assists Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants.
Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk Attendant when coverage is required.
Ensures front lobby and front of the building are always at top visual quality.
Keeps track of activity logs and incident reports for Property Manager’s daily review.
Escalates concerns/issues to Front Desk Supervisor or Property Manager for immediate resolve when necessary.
Processes work orders as needed.
Monitors Emergency Response System and responds in a timely and efficient manner.
Monitors and controls Electronic Security Control Systems if applicable.
Ensures all safety precautions and procedures are followed while performing duties.
Assists in training all newly hired Front Desk Attendants and ensures they are completing tasks in alignment with expectations.
Other duties and responsibilities as assigned.
Qualifications
High school diploma or equivalency required.
2+ years of administrative or hospitality experience preferred.
Proficient with Microsoft Office Suite or related software.
Excellent knowledge of customer service principles and practices.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills with proven experience in de‑escalation techniques.
High attention to detail and organizational skills.
Strong analytical and problem‑solving skills.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Multiple language fluency desirable but not necessary.
Physical Requirements
Ability to lift 15 lbs following appropriate safety procedures.
Work in an upright standing position for long periods.
Walk and climb stairs.
Navigate the property/building as required.
Typing and visual use of computer monitor.
Handle, grasp, feel objects and equipment.
Reach with hands and arms.
Repeat motions with wrists, hands, and fingers.
Hear, understand, and respond to verbal requests.
Respond verbally in professional manner in person and over the phone.
Ability to stoop and bend.
Equal Employment Opportunity Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
Disclaimer This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.
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