IQVIA
Strategic Solutions Manager, Platform Success - IQVIA Digital (Remote)
IQVIA, New York, New York, us, 10261
Strategic Solutions Manager, Platform Success - IQVIA Digital (Remote)
IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer‑first, insights‑driven, and integrated omnichannel vision. We provide authenticated, privacy‑enhanced data and analytics, innovative fit‑for‑purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes.
IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Our IQVIA Media Operating System is a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. It empowers media planning, buying, and analytics teams with the tools they need to do their job, simplifying workflows and providing deeper insights than anyone in the industry.
Platform Success is a diverse group of problem solvers who build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.
We’re rapidly growing and looking for super‑curious, passionate and driven individuals to join our team. The Strategic Solutions team is responsible for leading priority team‑wide projects that enhance our offerings and internal processes, sitting at the center of our Account Management, Trading, and Product teams to bring forward solutions to complex challenges our clients face.
Key Responsibilities
Client‑Specific Strategic Initiatives: Coordinate high‑priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance. Identify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white glove service and partnership.
Cross‑Functional Stakeholder Coordination: Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution. Support project scoping and track timelines and deliverables to ensure alignment across teams.
Consultative Problem Solving: Translate ambiguous challenges into structured problem statements and action plans. Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client‑centric solutions.
Platform Adoption & Innovation: Drive client usage of under‑utilized features, automation, or advanced targeting strategies to unlock value. Advocate internally for product or workflow improvements based on field and team learnings.
Execution Ownership: Own specific project tasks with limited direction, ensuring timely completion and clear communication across parties. Assist in tracking outcomes and measuring impact to inform future strategy.
Scalable Playbooks & Knowledge Transfer: Document successful project outcomes and help translate them into reusable frameworks, templates, and best practices for future client use cases. Support knowledge sharing across internal teams to scale insights across the business.
Success in This Role Will Look Like
Strategic Project Execution: Timely and effective delivery of high‑impact initiatives across key client accounts, driving measurable business outcomes.
Client Impact: Demonstrable improvements in client retention, satisfaction, and/or revenue growth as a result of tailored solutions and strategic interventions.
Platform Engagement: Increased adoption and consistent utilization of platform features and solutions, particularly among high‑value or at‑risk clients.
Cross‑Functional Alignment: High internal stakeholder satisfaction, marked by clear execution plans, seamless collaboration, and alignment across Product, Sales, and Account teams.
Qualifications
Bachelor's Degree required.
Four (4) years’ experience building client relationships and tracking towards revenue targets.
Programmatic Strategy Expertise: Proven experience building and optimizing programmatic campaigns using platform insights and data. Hands‑on experience with programmatic tools.
Client‑Facing Experience: Serve as the strategic point of contact for clients, agencies, and publishers; translate complex problems and strategies into clear, actionable plans and business solutions.
Healthcare Industry Knowledge: Prior experience working with healthcare clients or within regulated industries is strongly preferred.
Cross‑Functional Collaboration: Engage with Product, Engineering, Account Management, Trading and Sales teams; translate needs, priorities, and technical concepts to ensure alignment and drive project success.
Independent Initiative: Demonstrated ability to take initiative and work independently without detailed instructions; thrives in ambiguous environments.
Curiosity & Resourcefulness: Seeks out information, solves problems proactively, and drives tasks to completion without being prompted.
Process Development: Experience developing new processes, tools and collateral for use across clients.
Knowledge of paid search and social campaigns across Google Ads and Facebook preferred.
Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred.
Knowledge of agency media planning process, including how programmatic fits alongside social, email and TV preferred.
Strong analytical skills to draw insights from large datasets.
Excellent written and verbal communication skills.
Passion for working at the intersection of healthcare and technology.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Salary The potential base pay range for this role, when annualized, is $49,500.00 - $124,000.00. The actual base pay offered may vary based on factors including qualifications, location, and schedule. Incentive plans, bonuses, and other compensation may also be offered.
Equal Opportunity Employer IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
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IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Our IQVIA Media Operating System is a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. It empowers media planning, buying, and analytics teams with the tools they need to do their job, simplifying workflows and providing deeper insights than anyone in the industry.
Platform Success is a diverse group of problem solvers who build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.
We’re rapidly growing and looking for super‑curious, passionate and driven individuals to join our team. The Strategic Solutions team is responsible for leading priority team‑wide projects that enhance our offerings and internal processes, sitting at the center of our Account Management, Trading, and Product teams to bring forward solutions to complex challenges our clients face.
Key Responsibilities
Client‑Specific Strategic Initiatives: Coordinate high‑priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance. Identify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white glove service and partnership.
Cross‑Functional Stakeholder Coordination: Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution. Support project scoping and track timelines and deliverables to ensure alignment across teams.
Consultative Problem Solving: Translate ambiguous challenges into structured problem statements and action plans. Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client‑centric solutions.
Platform Adoption & Innovation: Drive client usage of under‑utilized features, automation, or advanced targeting strategies to unlock value. Advocate internally for product or workflow improvements based on field and team learnings.
Execution Ownership: Own specific project tasks with limited direction, ensuring timely completion and clear communication across parties. Assist in tracking outcomes and measuring impact to inform future strategy.
Scalable Playbooks & Knowledge Transfer: Document successful project outcomes and help translate them into reusable frameworks, templates, and best practices for future client use cases. Support knowledge sharing across internal teams to scale insights across the business.
Success in This Role Will Look Like
Strategic Project Execution: Timely and effective delivery of high‑impact initiatives across key client accounts, driving measurable business outcomes.
Client Impact: Demonstrable improvements in client retention, satisfaction, and/or revenue growth as a result of tailored solutions and strategic interventions.
Platform Engagement: Increased adoption and consistent utilization of platform features and solutions, particularly among high‑value or at‑risk clients.
Cross‑Functional Alignment: High internal stakeholder satisfaction, marked by clear execution plans, seamless collaboration, and alignment across Product, Sales, and Account teams.
Qualifications
Bachelor's Degree required.
Four (4) years’ experience building client relationships and tracking towards revenue targets.
Programmatic Strategy Expertise: Proven experience building and optimizing programmatic campaigns using platform insights and data. Hands‑on experience with programmatic tools.
Client‑Facing Experience: Serve as the strategic point of contact for clients, agencies, and publishers; translate complex problems and strategies into clear, actionable plans and business solutions.
Healthcare Industry Knowledge: Prior experience working with healthcare clients or within regulated industries is strongly preferred.
Cross‑Functional Collaboration: Engage with Product, Engineering, Account Management, Trading and Sales teams; translate needs, priorities, and technical concepts to ensure alignment and drive project success.
Independent Initiative: Demonstrated ability to take initiative and work independently without detailed instructions; thrives in ambiguous environments.
Curiosity & Resourcefulness: Seeks out information, solves problems proactively, and drives tasks to completion without being prompted.
Process Development: Experience developing new processes, tools and collateral for use across clients.
Knowledge of paid search and social campaigns across Google Ads and Facebook preferred.
Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred.
Knowledge of agency media planning process, including how programmatic fits alongside social, email and TV preferred.
Strong analytical skills to draw insights from large datasets.
Excellent written and verbal communication skills.
Passion for working at the intersection of healthcare and technology.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Salary The potential base pay range for this role, when annualized, is $49,500.00 - $124,000.00. The actual base pay offered may vary based on factors including qualifications, location, and schedule. Incentive plans, bonuses, and other compensation may also be offered.
Equal Opportunity Employer IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
#J-18808-Ljbffr