Route 128 Honda
BDC Customer Care Specialist for the Service Department– Fast-Paced, High-Earnin
Route 128 Honda, North Reading, Massachusetts, United States, 01814
BDC Customer Care Specialist for the Service Department – Fast‑Paced, High‑Earning Role at Route 128 Honda!
Join Route 128 Honda as a BDC Customer Care Specialist in our Service Department, where you’ll thrive in a fast‑paced, high‑earning environment. In this role, you will serve as the vital link between our customers and the service team, delivering exceptional care and ensuring a seamless experience from appointment scheduling to service completion.
Base Pay Range $4,500 – $5,500 per month, paid weekly.
Responsibilities
Manage inbound and outbound calls to schedule service appointments with professionalism and care.
Build strong relationships with customers by providing timely and accurate information regarding vehicle service status.
Follow up with customers to ensure satisfaction and encourage repeat business.
Collaborate with the Service Department team to coordinate workflow and prioritize customer needs.
Maintain detailed and up‑to‑date customer records in the database.
Assist in resolving customer concerns promptly and efficiently to enhance the overall ownership experience.
Requirements
Excellent communication and interpersonal skills with a customer‑focused mindset.
Experience in a BDC, customer service, or related role is preferred.
Ability to multitask and thrive in a fast‑paced environment.
Strong organizational skills and attention to detail.
Comfortable working with computer systems and CRM software.
Positive attitude and a team player mentality.
Benefits
Competitive compensation ranging from $4,500.00 – $5,500.00 per month, paid weekly.
Opportunity to work in a dynamic and supportive team environment.
Career growth potential within the service department and the company.
Work location in Reading, MA, with convenient access near Route 128.
About The Company Route 128 Honda is a leading automotive dealership known for its commitment to customer satisfaction and quality service. Located in Reading, MA, we pride ourselves on providing a welcoming environment for both our customers and employees. Our fast‑paced service department thrives on teamwork, integrity, and delivering top‑notch experiences that keep customers coming back.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
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Base Pay Range $4,500 – $5,500 per month, paid weekly.
Responsibilities
Manage inbound and outbound calls to schedule service appointments with professionalism and care.
Build strong relationships with customers by providing timely and accurate information regarding vehicle service status.
Follow up with customers to ensure satisfaction and encourage repeat business.
Collaborate with the Service Department team to coordinate workflow and prioritize customer needs.
Maintain detailed and up‑to‑date customer records in the database.
Assist in resolving customer concerns promptly and efficiently to enhance the overall ownership experience.
Requirements
Excellent communication and interpersonal skills with a customer‑focused mindset.
Experience in a BDC, customer service, or related role is preferred.
Ability to multitask and thrive in a fast‑paced environment.
Strong organizational skills and attention to detail.
Comfortable working with computer systems and CRM software.
Positive attitude and a team player mentality.
Benefits
Competitive compensation ranging from $4,500.00 – $5,500.00 per month, paid weekly.
Opportunity to work in a dynamic and supportive team environment.
Career growth potential within the service department and the company.
Work location in Reading, MA, with convenient access near Route 128.
About The Company Route 128 Honda is a leading automotive dealership known for its commitment to customer satisfaction and quality service. Located in Reading, MA, we pride ourselves on providing a welcoming environment for both our customers and employees. Our fast‑paced service department thrives on teamwork, integrity, and delivering top‑notch experiences that keep customers coming back.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr