Hussmann
Field Quality Senior Specialist
at
Hussmann
East St. Louis, IL – Salary: $65,000.00 – $85,000.00 – Posted 1 week ago.
Overview This is a remote position, but the candidate must be located within 100 miles of St. Louis, MO.
Responsibilities
Perform field installation and commissioning and lead root cause analysis of field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality.
Effectively manage field projects within budgetary guidelines.
Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work.
Collaborate with cross‑functional teams to meet project objectives, drive root cause, and mitigate customer risk.
Provide customer support related to the delivery and startup of sustaining and new products.
Participate in meeting cadences as required with cross‑functional teams to ensure robust support plans for field escapes, issues, large customer start‑up projects, and new products and controls start‑ups.
Champion projects to completion.
Support process improvement activities.
Oversee complex order and new product builds.
Drive cross‑functional accountability related to Field Quality to mitigate customer risk.
Document onsite findings utilizing the field report creation process.
Utilize the Field Escalation process when applicable.
Perform standard FQS duties.
Conduct plant and customer site audits to identify opportunities for continuous improvement of product and processes.
Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. Also provide startup support on refrigeration systems and merchandisers as needed.
Maintain professionalism as the FQS is viewed as Hussmann’s “technical expert”.
Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start‑up.
Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products.
Facilitate/Coordinate training as required.
Provide peer‑to‑peer training.
Create training material as required.
Champion employee engagement initiatives.
Qualifications
Minimum High School Diploma, Technical Degree, and/or Bachelor’s Degree preferred.
Minimum of 7 years refrigeration/HVAC or related industry experience.
Must have advanced industry product knowledge; hands‑on understanding of complex refrigeration systems and advanced knowledge of electrical controls and equipment.
Field project management experience.
Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word.
Experience facilitating meetings with cross‑functional teams preferred.
Experience managing complex customer start‑ups.
Ability to speak effectively before groups of customers or employees of the organization.
Manufacturing new product launch/build experience a plus.
Mobility within work facilities including manufacturing and installation sites.
Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center).
Up to 70% independent travel to manufacturing and customer sites.
Key Competencies and Success Factors
Build efficient, realistic plans and detailed actions to achieve objectives; set priorities effectively and organize information; hold self and others accountable to project milestones and results.
Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems.
Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; presents information in a clear and accurate manner.
Strong business acumen: ability to drive strategy, influence practices, processes and policies that result in competitive advantage; continuously works to improve value through process improvement.
Understands customer and market demands; proactively ensures customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders.
Strong ability to collaborate with cross‑functional teams with ability to influence and create action.
Benefits & Perks Hussmann is committed to supporting your total well‑being through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:
Health Benefits – offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
Paid Time‑Off Benefits – paid time off, stewardship and parental leave.
Educational Assistance – tuition reimbursement for job‑related courses after six months of service.
Health Management and Well‑Being Programs – EAP, virtual health management, chronic condition, and tobacco cessation.
Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment—delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing—a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
#J-18808-Ljbffr
at
Hussmann
East St. Louis, IL – Salary: $65,000.00 – $85,000.00 – Posted 1 week ago.
Overview This is a remote position, but the candidate must be located within 100 miles of St. Louis, MO.
Responsibilities
Perform field installation and commissioning and lead root cause analysis of field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality.
Effectively manage field projects within budgetary guidelines.
Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work.
Collaborate with cross‑functional teams to meet project objectives, drive root cause, and mitigate customer risk.
Provide customer support related to the delivery and startup of sustaining and new products.
Participate in meeting cadences as required with cross‑functional teams to ensure robust support plans for field escapes, issues, large customer start‑up projects, and new products and controls start‑ups.
Champion projects to completion.
Support process improvement activities.
Oversee complex order and new product builds.
Drive cross‑functional accountability related to Field Quality to mitigate customer risk.
Document onsite findings utilizing the field report creation process.
Utilize the Field Escalation process when applicable.
Perform standard FQS duties.
Conduct plant and customer site audits to identify opportunities for continuous improvement of product and processes.
Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. Also provide startup support on refrigeration systems and merchandisers as needed.
Maintain professionalism as the FQS is viewed as Hussmann’s “technical expert”.
Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start‑up.
Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products.
Facilitate/Coordinate training as required.
Provide peer‑to‑peer training.
Create training material as required.
Champion employee engagement initiatives.
Qualifications
Minimum High School Diploma, Technical Degree, and/or Bachelor’s Degree preferred.
Minimum of 7 years refrigeration/HVAC or related industry experience.
Must have advanced industry product knowledge; hands‑on understanding of complex refrigeration systems and advanced knowledge of electrical controls and equipment.
Field project management experience.
Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word.
Experience facilitating meetings with cross‑functional teams preferred.
Experience managing complex customer start‑ups.
Ability to speak effectively before groups of customers or employees of the organization.
Manufacturing new product launch/build experience a plus.
Mobility within work facilities including manufacturing and installation sites.
Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center).
Up to 70% independent travel to manufacturing and customer sites.
Key Competencies and Success Factors
Build efficient, realistic plans and detailed actions to achieve objectives; set priorities effectively and organize information; hold self and others accountable to project milestones and results.
Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems.
Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; presents information in a clear and accurate manner.
Strong business acumen: ability to drive strategy, influence practices, processes and policies that result in competitive advantage; continuously works to improve value through process improvement.
Understands customer and market demands; proactively ensures customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders.
Strong ability to collaborate with cross‑functional teams with ability to influence and create action.
Benefits & Perks Hussmann is committed to supporting your total well‑being through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:
Health Benefits – offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
Paid Time‑Off Benefits – paid time off, stewardship and parental leave.
Educational Assistance – tuition reimbursement for job‑related courses after six months of service.
Health Management and Well‑Being Programs – EAP, virtual health management, chronic condition, and tobacco cessation.
Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment—delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing—a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
#J-18808-Ljbffr