Parking Management Company
Guest Service Manager - Daytona Beach, FL
Parking Management Company, Daytona Beach, Florida, United States, 32118
Guest Service Manager - Daytona Beach, FL
Join to apply for the
Guest Service Manager - Daytona Beach, FL
role at
Parking Management Company . This is a full‑time, exempt position that reports directly to the City Manager or Area Manager.
Compensation Base salary: $55,000 – $70,000 per year, plus bonus opportunities.
Position Summary The Senior Guest Service Manager oversees valet operations across multiple locations or high‑volume properties. Responsibilities include managing staff, optimizing workflows, maintaining client relationships, ensuring compliance with company policies and safety regulations, and serving as the primary contact for property owners, hotel management, and executive leadership.
Primary Objective Lead and manage valet operations while delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction.
Duties and Responsibilities
Client Relationship Management Serve as the primary contact for each property, ensuring contractual obligations are met, fostering open communication, addressing concerns, and building trust with stakeholders.
Daily Operational Oversight Manage scheduling, staffing, and quality assurance; conduct regular site visits to identify and resolve issues and uphold consistent customer service standards.
Financial And Administrative Tasks Monitor site‑level revenue, payroll, and expenses, identify trends, and work with the Regional Director on cost control.
Team Supervision And Training Recruit, train, coach associates, set performance expectations, and enforce company policies to support employee satisfaction and excellent service.
Communication And Reporting Provide regular updates to management through reports and coordinate promptly using personal devices during emergencies.
Travel And Communication Travel to oversee performance, address challenges, and support new account launches; maintain consistent updates via personal cell phone.
Supervisory Responsibilities Engage staff in planning, decision‑making, and process improvement; provide feedback, support skill development, and encourage professional growth.
Additional Responsibilities Fulfill other tasks as needed, remain flexible, attend staff meetings, and complete training modules; work flexible hours and occasional travel.
Competency / Qualifications
Education / Experience High school diploma or GED plus at least five years of supervisory experience in parking, hospitality, or similar customer‑service field.
Certificates and Licenses Valid driver’s license, reliable transportation, clean background check, and acceptable motor‑vehicle record.
Hospitality, Customer Service, and Communication Skills Provide exceptional service, active listening, personalized assistance, and maintain a welcoming environment.
Advanced Client Management Skills Build relationships, resolve issues promptly, anticipate needs, and coordinate across locations.
Strong Analytical and Problem‑Solving Abilities Analyze revenue, payroll, resolve inefficiencies, and develop performance improvements.
Effective Training and Leadership Skills Coach, build teams, ensure consistent operations, and promote accountability.
Payroll Management Manage payroll, schedule control, and guide managers to optimize labor costs.
Work Environment Roles involve both indoor and outdoor settings. Employees may use computers, phones, and perform duties at parking facilities, with exposure to weather and vehicle traffic.
Physical Demands Extended periods of standing or walking and the ability to lift moderate weights.
Cell Phone Use Employees may be required to use personal cell phones for work communication; reimbursement follows company policy.
About Parking Management Company (PMC) PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions, including valet, self‑parking, shuttle, event parking, and porter services.
How to Apply Apply today with our mobile‑friendly company application. We look forward to hearing from you and welcome you to PMC.
Pay Transparency PMC is committed to pay transparency and equity; all employees are encouraged to discuss compensation.
Additional Compensation and Benefits
Health benefits – Medical, vision and dental insurance (when eligible).
401(k) retirement plan (when eligible).
Supplemental insurance – Life and critical illness.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University – Up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military‑friendly employer.
Employee At Will Employment is at‑will; either party may end the relationship at any time, with or without notice. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) Position is exempt; overtime pay is not available beyond 40 hours per week. PMC complies with all wage and overtime laws.
Employee Leave PMC is compliant with all state‑specific paid leave requirements, including FMLA, sick leave, and state paid family leave.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity Compliance PMC will make reasonable accommodations in compliance with the Americans with Disabilities Act and ensure equal employment opportunity.
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Guest Service Manager - Daytona Beach, FL
role at
Parking Management Company . This is a full‑time, exempt position that reports directly to the City Manager or Area Manager.
Compensation Base salary: $55,000 – $70,000 per year, plus bonus opportunities.
Position Summary The Senior Guest Service Manager oversees valet operations across multiple locations or high‑volume properties. Responsibilities include managing staff, optimizing workflows, maintaining client relationships, ensuring compliance with company policies and safety regulations, and serving as the primary contact for property owners, hotel management, and executive leadership.
Primary Objective Lead and manage valet operations while delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction.
Duties and Responsibilities
Client Relationship Management Serve as the primary contact for each property, ensuring contractual obligations are met, fostering open communication, addressing concerns, and building trust with stakeholders.
Daily Operational Oversight Manage scheduling, staffing, and quality assurance; conduct regular site visits to identify and resolve issues and uphold consistent customer service standards.
Financial And Administrative Tasks Monitor site‑level revenue, payroll, and expenses, identify trends, and work with the Regional Director on cost control.
Team Supervision And Training Recruit, train, coach associates, set performance expectations, and enforce company policies to support employee satisfaction and excellent service.
Communication And Reporting Provide regular updates to management through reports and coordinate promptly using personal devices during emergencies.
Travel And Communication Travel to oversee performance, address challenges, and support new account launches; maintain consistent updates via personal cell phone.
Supervisory Responsibilities Engage staff in planning, decision‑making, and process improvement; provide feedback, support skill development, and encourage professional growth.
Additional Responsibilities Fulfill other tasks as needed, remain flexible, attend staff meetings, and complete training modules; work flexible hours and occasional travel.
Competency / Qualifications
Education / Experience High school diploma or GED plus at least five years of supervisory experience in parking, hospitality, or similar customer‑service field.
Certificates and Licenses Valid driver’s license, reliable transportation, clean background check, and acceptable motor‑vehicle record.
Hospitality, Customer Service, and Communication Skills Provide exceptional service, active listening, personalized assistance, and maintain a welcoming environment.
Advanced Client Management Skills Build relationships, resolve issues promptly, anticipate needs, and coordinate across locations.
Strong Analytical and Problem‑Solving Abilities Analyze revenue, payroll, resolve inefficiencies, and develop performance improvements.
Effective Training and Leadership Skills Coach, build teams, ensure consistent operations, and promote accountability.
Payroll Management Manage payroll, schedule control, and guide managers to optimize labor costs.
Work Environment Roles involve both indoor and outdoor settings. Employees may use computers, phones, and perform duties at parking facilities, with exposure to weather and vehicle traffic.
Physical Demands Extended periods of standing or walking and the ability to lift moderate weights.
Cell Phone Use Employees may be required to use personal cell phones for work communication; reimbursement follows company policy.
About Parking Management Company (PMC) PMC is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions, including valet, self‑parking, shuttle, event parking, and porter services.
How to Apply Apply today with our mobile‑friendly company application. We look forward to hearing from you and welcome you to PMC.
Pay Transparency PMC is committed to pay transparency and equity; all employees are encouraged to discuss compensation.
Additional Compensation and Benefits
Health benefits – Medical, vision and dental insurance (when eligible).
401(k) retirement plan (when eligible).
Supplemental insurance – Life and critical illness.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University – Up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military‑friendly employer.
Employee At Will Employment is at‑will; either party may end the relationship at any time, with or without notice. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) Position is exempt; overtime pay is not available beyond 40 hours per week. PMC complies with all wage and overtime laws.
Employee Leave PMC is compliant with all state‑specific paid leave requirements, including FMLA, sick leave, and state paid family leave.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity Compliance PMC will make reasonable accommodations in compliance with the Americans with Disabilities Act and ensure equal employment opportunity.
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