CVS Health
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
Responsibilities
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions
Management:
Lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner; support Store Manager with action plans for operational and service improvement.
Customer Service:
Assist customers with their questions, problems and complaints; promote CVS customer‑service culture (greet, offer help, and thank).
Required Qualifications
Deductive reasoning ability, advanced analytical skills and computer skills.
Advanced communication skills, leadership, supervision and influencing skill.
Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail manager or supervisor.
Education High School Diploma or Equivalent Preferred but Not Required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is $19.00 – $29.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 03/23/2026.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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Responsibilities
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions
Management:
Lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner; support Store Manager with action plans for operational and service improvement.
Customer Service:
Assist customers with their questions, problems and complaints; promote CVS customer‑service culture (greet, offer help, and thank).
Required Qualifications
Deductive reasoning ability, advanced analytical skills and computer skills.
Advanced communication skills, leadership, supervision and influencing skill.
Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail manager or supervisor.
Education High School Diploma or Equivalent Preferred but Not Required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is $19.00 – $29.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 03/23/2026.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr