Pinnacle Propane, LLC
Customer Care Representative
Pinnacle Propane, LLC, Silver City, New Mexico, United States, 88061
Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Customer Care Representative to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!
Why Join Pinnacle Propane? At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top‑notch propane services that power homes and businesses.
Benefits
Great Benefits: Including medical, vision, dental insurances, amongst others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.
Position Summary The Customer Care Representative (CCR) is expected to handle all day‑to‑day front‑office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position further ensures the efficiency and effectiveness of the administrative activities executed in the front office.
Essential Job Responsibilities
Answering calls and handling customer queries
Adhere to assigned schedule and perform all assigned tasks
Provide first level support for customer complaints or issues
Research / resolve customer inquiries
Discuss with direct supervisor the results of their daily, weekly, and monthly performance
Accountable for satisfactory daily call answer rate and first call resolutions
Competencies
Communication – must be able to effectively communicate with teammates, managers and customers
Interpersonal Skills – demonstrates the ability to understand relationship‑oriented aspects of social effectiveness and to operate successfully in a variety of social exchanges
Teamwork – possesses the ability to work together toward a common vision
Performance Measurements
Independently performs tasks of a routine nature
Consistently delivers quality work during allotted timeframes
Demonstrates appropriate organizational skills
Understands and ensures compliance with company policies and procedures
Qualifications
Education: High school diploma or equivalent required
Experience / Abilities
Effective communication skills and ability to interact with all employees and customers
Ability to resolve customer inquiries while maintaining a professional and calm demeanor
Ability to remain organized and focused on attention to detail in a fast‑paced environment
Proficient in Microsoft Office Suite or related software
Use of Microsoft Office & generally have high level of computer skills
English language fluent proficiency – verbal and written
Travel and Hours
This position is full‑time, standard operating hours
Minimal travel may be required with this position as part of support responsibilities
Physical Demands
Employee is regularly required to talk or hear
Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
Employee is occasionally required to lift office products and supplies, up to 20 pounds
EEO Statement Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law. Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster. Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com. Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process. Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third‑party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Consumer Services
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Why Join Pinnacle Propane? At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top‑notch propane services that power homes and businesses.
Benefits
Great Benefits: Including medical, vision, dental insurances, amongst others.
Life Insurance: Financial protection for you and your family.
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
Retirement Savings Plan: Employer contributions to help you save for the future.
Position Summary The Customer Care Representative (CCR) is expected to handle all day‑to‑day front‑office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position further ensures the efficiency and effectiveness of the administrative activities executed in the front office.
Essential Job Responsibilities
Answering calls and handling customer queries
Adhere to assigned schedule and perform all assigned tasks
Provide first level support for customer complaints or issues
Research / resolve customer inquiries
Discuss with direct supervisor the results of their daily, weekly, and monthly performance
Accountable for satisfactory daily call answer rate and first call resolutions
Competencies
Communication – must be able to effectively communicate with teammates, managers and customers
Interpersonal Skills – demonstrates the ability to understand relationship‑oriented aspects of social effectiveness and to operate successfully in a variety of social exchanges
Teamwork – possesses the ability to work together toward a common vision
Performance Measurements
Independently performs tasks of a routine nature
Consistently delivers quality work during allotted timeframes
Demonstrates appropriate organizational skills
Understands and ensures compliance with company policies and procedures
Qualifications
Education: High school diploma or equivalent required
Experience / Abilities
Effective communication skills and ability to interact with all employees and customers
Ability to resolve customer inquiries while maintaining a professional and calm demeanor
Ability to remain organized and focused on attention to detail in a fast‑paced environment
Proficient in Microsoft Office Suite or related software
Use of Microsoft Office & generally have high level of computer skills
English language fluent proficiency – verbal and written
Travel and Hours
This position is full‑time, standard operating hours
Minimal travel may be required with this position as part of support responsibilities
Physical Demands
Employee is regularly required to talk or hear
Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
Employee is occasionally required to lift office products and supplies, up to 20 pounds
EEO Statement Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law. Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster. Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com. Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process. Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third‑party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Consumer Services
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