TalentBurst, an Inc 5000 company
Title: Help Desk Analyst
Location: Machias, ME 04654
Duration: 6‑month contract with possible extension
Rate: $27.22 per hour
Work Location: 100% onsite (only local candidates considered). Travel required between court locations; mileage reimbursed.
Top 3 Skills
Experience with and supporting videoconferencing equipment and audiovisual equipment.
Basic working knowledge of audio equipment.
Experience diagnosing and fixing tier 1 computer issues.
General Summary The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom, including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. The CT must be able to work independently and direct escalated problems to the appropriate resources. The CT requires excellent customer service and communication skills, and must respond to emergency calls during off‑hours. On‑the‑job training will be provided by state staff and may be supplemented by classroom or electronic training approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home‑base courthouse but regional travel may be frequently requested; statewide travel is also possible.
Essential Job Functions
Provides technical support for staff and courtroom participants (in person or remotely) in the operation of:
Desktops/Laptops of various operating systems
Printers and scanners
Audio/video equipment use and setup
User VOIP desk‑sets
Document camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances.
Diagnoses and fixes tier 1 computer issues.
Assists with help‑desk tier 1 trouble tickets.
Participates in the development of Judicial Branch technical plans and coordinates activities with client members, other Judicial Branch personnel, and other agencies regarding client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
Supports hardware (e.g., mixer) and software used to take an electronic record.
Ensures all information systems operate securely and reliably.
Maintains and manages hardware inventory data (serial numbers, locations, users, equipment status).
Assists in drafting and documenting departmental and operational procedures.
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
Assists with presenting IT training to both individual employees and groups at the Judicial Branch.
Supports and learns various platforms (Zoom, Windows, OSX, Google, Unix, Android, iOS, etc.).
Other Duties and Responsibilities
Performs other duties as required.
Significant amount of reimbursed in‑state travel required.
Knowledge, Skills, and Abilities
Basic working knowledge of audio equipment.
Demonstrated experience supporting staff computers/devices (multi‑platform experience is a plus).
Ability to work in high‑stress environments.
Valid driver’s license required.
Communicates in layman terms to users.
Learns and retains technical training.
Plans, prioritizes, and completes varied and competing work assignments.
Works with modern audio/video/computer equipment and technologies.
Outstanding communication and people skills.
Excellent time‑management skills.
Excellent customer service skills.
Sees a project through completion.
Excellent problem‑solving and creative thinking abilities.
Knowledge of outdated, current, and upcoming technology equipment and software.
Job Information Job #: 25-48519 Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting
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Work Location: 100% onsite (only local candidates considered). Travel required between court locations; mileage reimbursed.
Top 3 Skills
Experience with and supporting videoconferencing equipment and audiovisual equipment.
Basic working knowledge of audio equipment.
Experience diagnosing and fixing tier 1 computer issues.
General Summary The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom, including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. The CT must be able to work independently and direct escalated problems to the appropriate resources. The CT requires excellent customer service and communication skills, and must respond to emergency calls during off‑hours. On‑the‑job training will be provided by state staff and may be supplemented by classroom or electronic training approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home‑base courthouse but regional travel may be frequently requested; statewide travel is also possible.
Essential Job Functions
Provides technical support for staff and courtroom participants (in person or remotely) in the operation of:
Desktops/Laptops of various operating systems
Printers and scanners
Audio/video equipment use and setup
User VOIP desk‑sets
Document camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances.
Diagnoses and fixes tier 1 computer issues.
Assists with help‑desk tier 1 trouble tickets.
Participates in the development of Judicial Branch technical plans and coordinates activities with client members, other Judicial Branch personnel, and other agencies regarding client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
Supports hardware (e.g., mixer) and software used to take an electronic record.
Ensures all information systems operate securely and reliably.
Maintains and manages hardware inventory data (serial numbers, locations, users, equipment status).
Assists in drafting and documenting departmental and operational procedures.
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
Assists with presenting IT training to both individual employees and groups at the Judicial Branch.
Supports and learns various platforms (Zoom, Windows, OSX, Google, Unix, Android, iOS, etc.).
Other Duties and Responsibilities
Performs other duties as required.
Significant amount of reimbursed in‑state travel required.
Knowledge, Skills, and Abilities
Basic working knowledge of audio equipment.
Demonstrated experience supporting staff computers/devices (multi‑platform experience is a plus).
Ability to work in high‑stress environments.
Valid driver’s license required.
Communicates in layman terms to users.
Learns and retains technical training.
Plans, prioritizes, and completes varied and competing work assignments.
Works with modern audio/video/computer equipment and technologies.
Outstanding communication and people skills.
Excellent time‑management skills.
Excellent customer service skills.
Sees a project through completion.
Excellent problem‑solving and creative thinking abilities.
Knowledge of outdated, current, and upcoming technology equipment and software.
Job Information Job #: 25-48519 Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting
#J-18808-Ljbffr