Valley Bank
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across the US.
At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we help you focus on what drives you—turning your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want.
The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and overall performance of all employees within the branch. This includes interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback. The Market Manager is responsible for enhancing client relationships and managing the staff and operational functions of the branches in order to meet the financial needs of the Bank’s customers and the goals set forth by Retail Management. This includes independently developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience.
Responsibilities
Accountable for the growth and profitability of the branch or branches.
Overall responsibility for the financial and operational performance.
Responsible for interviewing, hiring, performance evaluation, and disciplinary action for the staff.
Develops staff for career opportunities; manages performance and development to promote high performance and positive morale.
Develops market intelligence, communicates and drives strategic direction and product mix within the market.
Manages and enhances client relationships through coaching and mentoring staff.
Oversees the ABMs in ensuring operational functions of the branch are met including cash control, auditing and compliance requirements.
Builds new and expands existing customer relationships through a consultative approach, growing the deposit base and increasing product utilization and revenue.
Ensures primary and defined market area retail offices comply with all regulatory requirements related to retail operations and new accounts.
Ensures staff completes Learning Management System training and attends learning classes.
Ensures staff complies with all policies, practices and procedures including branch safety.
Manages escalation of customer service problems and/or requests, proactively seeks answers, and follows up to ensure needs are met.
Directs a proactive approach to customer satisfaction and retention; listens to and fully understands customer needs.
Represents the bank in the community and participates in community activities as appropriate.
Maintains knowledge and compliance with the Bank’s Code of Conduct and all policies.
May provide divisional sales/leadership support in the absence of divisional initiatives.
Required Skills
Ability to prioritize, organize, delegate and follow up on assignments.
Ability to manage multiple branches and remote staff.
Ability to present information effectively in one‑on‑one and small group situations.
Excellent verbal, written and interpersonal communication skills.
Confidence and professional demeanor to establish trust and convey knowledge.
Enthusiastic individual who can listen to customer concerns and offer innovative solutions.
Proficient computer skills.
Self‑driven with a positive outlook, confidence, tact, patience, and diplomacy.
Required Experience
High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales‑customer service skills.
Bachelor’s degree in accounting, business, finance, economics or related field preferred, especially with complex commercial bank branch experience.
Experience with FIS/IBS (Integrated Banking Solutions) preferred.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Banking
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At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we help you focus on what drives you—turning your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want.
The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and overall performance of all employees within the branch. This includes interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback. The Market Manager is responsible for enhancing client relationships and managing the staff and operational functions of the branches in order to meet the financial needs of the Bank’s customers and the goals set forth by Retail Management. This includes independently developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience.
Responsibilities
Accountable for the growth and profitability of the branch or branches.
Overall responsibility for the financial and operational performance.
Responsible for interviewing, hiring, performance evaluation, and disciplinary action for the staff.
Develops staff for career opportunities; manages performance and development to promote high performance and positive morale.
Develops market intelligence, communicates and drives strategic direction and product mix within the market.
Manages and enhances client relationships through coaching and mentoring staff.
Oversees the ABMs in ensuring operational functions of the branch are met including cash control, auditing and compliance requirements.
Builds new and expands existing customer relationships through a consultative approach, growing the deposit base and increasing product utilization and revenue.
Ensures primary and defined market area retail offices comply with all regulatory requirements related to retail operations and new accounts.
Ensures staff completes Learning Management System training and attends learning classes.
Ensures staff complies with all policies, practices and procedures including branch safety.
Manages escalation of customer service problems and/or requests, proactively seeks answers, and follows up to ensure needs are met.
Directs a proactive approach to customer satisfaction and retention; listens to and fully understands customer needs.
Represents the bank in the community and participates in community activities as appropriate.
Maintains knowledge and compliance with the Bank’s Code of Conduct and all policies.
May provide divisional sales/leadership support in the absence of divisional initiatives.
Required Skills
Ability to prioritize, organize, delegate and follow up on assignments.
Ability to manage multiple branches and remote staff.
Ability to present information effectively in one‑on‑one and small group situations.
Excellent verbal, written and interpersonal communication skills.
Confidence and professional demeanor to establish trust and convey knowledge.
Enthusiastic individual who can listen to customer concerns and offer innovative solutions.
Proficient computer skills.
Self‑driven with a positive outlook, confidence, tact, patience, and diplomacy.
Required Experience
High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales‑customer service skills.
Bachelor’s degree in accounting, business, finance, economics or related field preferred, especially with complex commercial bank branch experience.
Experience with FIS/IBS (Integrated Banking Solutions) preferred.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Banking
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