Waymo
Demand Operations Program Manager - Texas
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self‑Driving Car Project in 2009, Waymo has focused on building the Waymo Driver — The World's Most Experienced Driver™ — to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride‑hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider‑only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform, from component sourcing to end customer management. We enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we value our team members' unique backgrounds, perspectives, and experiences, and support and encourage sharing ideas to better serve the communities in which we operate.
The Demand Operations team keeps the pulse on community sentiment and service quality within the Texas markets. The core function of the Demand Ops Program Manager is to ensure Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and building relationships with community members.
You Will
Proactively identify and mitigate risks associated with large events and minimize service disruptions
Build reports on overall market health for the region and communicate to a variety of stakeholders
Design and optimize pickup and dropoff experiences at major venues
Build and maintain strong relationships with key community stakeholders
Monitor, mitigate, and respond to service quality issues based on rider and community feedback
Partner with the marketing team to enable key partnerships with Texas markets
You Have
5+ years of experience in project management, operations management, or program management
Strong verbal and written communication skills, with the ability to work effectively with cross‑functional teams
Analytical skills and ability to interpret data to drive continuous improvement in Operations
Thorough local knowledge of Texas markets (Austin, San Antonio, Dallas, and/or Houston)
Experience in risk management and process improvement
Bachelor's degree
We Prefer
Proficiency in leveraging data to monitor market health
Experience coordinating large events or venue management for a mobility company
Delivering exceptional customer experience
Travel
Candidates should be willing and able to occasionally travel to other Texas markets (Dallas, San Antonio, Houston)
Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.
The expected base salary range for this full‑time position across US locations is $101,000—$127,000 USD. Actual starting pay will be based on job‑related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remotely, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous company benefits program, subject to eligibility requirements.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Project Management and Information Technology
Industries:
Technology, Information and Internet
Salary Range: $101,000—$127,000 USD
#J-18808-Ljbffr
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform, from component sourcing to end customer management. We enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we value our team members' unique backgrounds, perspectives, and experiences, and support and encourage sharing ideas to better serve the communities in which we operate.
The Demand Operations team keeps the pulse on community sentiment and service quality within the Texas markets. The core function of the Demand Ops Program Manager is to ensure Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and building relationships with community members.
You Will
Proactively identify and mitigate risks associated with large events and minimize service disruptions
Build reports on overall market health for the region and communicate to a variety of stakeholders
Design and optimize pickup and dropoff experiences at major venues
Build and maintain strong relationships with key community stakeholders
Monitor, mitigate, and respond to service quality issues based on rider and community feedback
Partner with the marketing team to enable key partnerships with Texas markets
You Have
5+ years of experience in project management, operations management, or program management
Strong verbal and written communication skills, with the ability to work effectively with cross‑functional teams
Analytical skills and ability to interpret data to drive continuous improvement in Operations
Thorough local knowledge of Texas markets (Austin, San Antonio, Dallas, and/or Houston)
Experience in risk management and process improvement
Bachelor's degree
We Prefer
Proficiency in leveraging data to monitor market health
Experience coordinating large events or venue management for a mobility company
Delivering exceptional customer experience
Travel
Candidates should be willing and able to occasionally travel to other Texas markets (Dallas, San Antonio, Houston)
Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.
The expected base salary range for this full‑time position across US locations is $101,000—$127,000 USD. Actual starting pay will be based on job‑related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remotely, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous company benefits program, subject to eligibility requirements.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Project Management and Information Technology
Industries:
Technology, Information and Internet
Salary Range: $101,000—$127,000 USD
#J-18808-Ljbffr