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Vetter Agency LTD

Bilingual Customer Service Representative

Vetter Agency LTD, Las Vegas, Nevada, us, 89105

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We are proud to be one of Las Vegas’s fastest growing Farmers insurance agencies, backed by multiple awards and a team that loves what they do. We’re all about creating an experience our clients love! Our team prides itself on offering white glove service and building long‑term customer relationships that last. Our agency is excited to welcome a Customer Service Representative who’s passionate about helping people and supporting a hardworking, high‑energy team of sales professionals. Job Description

We are proud to be one of Las Vegas’s fastest growing Farmers insurance agencies, backed by multiple awards and a team that loves what they do. We’re all about creating an experience our clients love! Our team prides itself on offering white glove service and building long‑term customer relationships that last. Our agency is excited to welcome a Customer Service Representative who’s passionate about helping people and supporting a hardworking, high‑energy team of sales professionals. Benefits

Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities

Client Onboarding & Support

Welcome and onboard all new clients with exceptional service Follow up on document signatures and carrier requirements Request reviews and referrals Cross-sell missing personal lines coverage Maintain accurate household and contact information Renewal Management

Review all upcoming renewals for rating comparisons Communicate proactively with clients prior to renewal Manage renewal payments to avoid lapses Re-shop renewals when needed Schedule in‑office “FFR” (Full Financial Review) appointments Client Retention

Proactively contact clients in danger of cancellation Follow up on cancelled accounts eligible for reinstatement Complete daily call sheets Identify opportunities to cross‑sell additional lines of business Requirements

Bilingual: English & Spanish required Nevada Property, Casualty, Life, and Health License required Minimum 2 years of customer service experience in a professional setting Strong communication and relationship‑building skills Detail‑oriented and dependable Comfortable making outbound calls Company Description

Join Brianna Vetter- Farmers Insurance Agency, where an energetic and professional team is dedicated to protecting futures. We empower clients with tailored insurance solutions and foster a dynamic environment for career growth. If you're passionate about service and thrive in a supportive, high‑energy setting, explore opportunities with us!

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