CTG Leasing Company
Enterprise Support Claims Coordinator
CTG Leasing Company, Chattanooga, Tennessee, United States, 37450
The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.
Responsibilities
Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
Assist with on-going personnel training and training of new team members
Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
Work overtime when needed to support the team and Enterprise
Knowledge, Skills, and Abilities
Ability and desire to work in multi-task fast paced environment
Detail oriented and self‑motivated (can work alone if required)
Ability to work with complex, sensitive, and stressful incidents.
Understanding and/or knowledge of government regulations applicable to the transportation industry
Good interpersonal skills
Excellent communication (verbal/written)
Ability to work with situations requiring confidentiality
Flexibility to work different shift schedules when needed
Proficient in Microsoft Office Suite
Education/Experience
Bachelor's Degree or equivalent work experience required
Experience working in a high‑volume call center preferred
Ability to communicate verbally and in writing in Spanish preferred
Experience working with Risk Management Information Systems (RMIS) preferred
Competitive Compensation We believe in rewarding excellence. Our total compensation approach balances market‑driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
Pay Range:
$19.23-$29.87
Pay Grade:
6
401(k) Match:
Build your future with our generous company match.
Serious Health Condition Pay:
Financial protection when it matters most.
Robust Health & Wellness Benefits Your well‑being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
Medical, Dental & Vision Insurance
Telemedicine Access
Company‑Paid Short & Long‑Term Disability Coverage
Health Savings Account (HSA)
Company‑Paid Life Insurance
Time to Recharge We believe rest fuels results. Our time‑off benefits help you maintain balance and bring your best self to work:
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture‑Driven Perks We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
Casual Dress Code:
Dress for your day.
Tuition Reimbursement:
Advance your education with financial support.
Employee Discount Program:
Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance:
Meaningful support for growing families.
Employee Assistance Program (EAP):
Confidential, 24/7 support for life's challenges.
Pet Insurance:
To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
#J-18808-Ljbffr
Responsibilities
Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
Assist with on-going personnel training and training of new team members
Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
Work overtime when needed to support the team and Enterprise
Knowledge, Skills, and Abilities
Ability and desire to work in multi-task fast paced environment
Detail oriented and self‑motivated (can work alone if required)
Ability to work with complex, sensitive, and stressful incidents.
Understanding and/or knowledge of government regulations applicable to the transportation industry
Good interpersonal skills
Excellent communication (verbal/written)
Ability to work with situations requiring confidentiality
Flexibility to work different shift schedules when needed
Proficient in Microsoft Office Suite
Education/Experience
Bachelor's Degree or equivalent work experience required
Experience working in a high‑volume call center preferred
Ability to communicate verbally and in writing in Spanish preferred
Experience working with Risk Management Information Systems (RMIS) preferred
Competitive Compensation We believe in rewarding excellence. Our total compensation approach balances market‑driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
Pay Range:
$19.23-$29.87
Pay Grade:
6
401(k) Match:
Build your future with our generous company match.
Serious Health Condition Pay:
Financial protection when it matters most.
Robust Health & Wellness Benefits Your well‑being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
Medical, Dental & Vision Insurance
Telemedicine Access
Company‑Paid Short & Long‑Term Disability Coverage
Health Savings Account (HSA)
Company‑Paid Life Insurance
Time to Recharge We believe rest fuels results. Our time‑off benefits help you maintain balance and bring your best self to work:
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture‑Driven Perks We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
Casual Dress Code:
Dress for your day.
Tuition Reimbursement:
Advance your education with financial support.
Employee Discount Program:
Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance:
Meaningful support for growing families.
Employee Assistance Program (EAP):
Confidential, 24/7 support for life's challenges.
Pet Insurance:
To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
#J-18808-Ljbffr