Tesla Motors, Inc.
IT Manufacturing & Applications Support Technician, IT Manufacturing Operations
Tesla Motors, Inc., Buffalo, New York, United States, 14266
What to Expect
Tesla has an opportunity for a hybrid IT Manufacturing and Factory Software support Tech at its Gigafactory New York location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, then this role is for you. The role is a unique opportunity on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla's mission to accelerate the world's transition to sustainable energy.
What You'll Do
Primary responsibility is to keep manufacturing lines running
Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
Quickly respond to requests and incidents from our customers
Troubleshoot Hardware, Operating System and software issues
Troubleshoot Network issues from the client up to the switch and IDF
Interface with the various manufacturing groups to understand issues
Interpret how to solve long term needs within the framework of IT MFG and FSS standards
What You'll Bring
Minimum of 5 years' experience within a desktop support or system admin role
Experience troubleshooting hardware issues and replacing hardware on Windows and Linux machines
Experience troubleshooting printings, barcode scanners, ip cameras, digital signage
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Experience working with PLC, Ignition is a plus
Knowledge of SQL queries and Splunk queries is a plus
Linux support experience a plus
Must be available for swing shift, weekends, and on-call support
Network hardware support experience a plus
Strong knowledge of Windows OS and Microsoft enterprise environments
Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
IT Manufacturing Support Technician II - $23.04 - $34.56/hour
IT Manufacturing Support Technician III - $26.64 - $39.96/hour
IT Manufacturing Support Technician IV - $31.32 - $46.98/hour
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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What You'll Do
Primary responsibility is to keep manufacturing lines running
Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
Quickly respond to requests and incidents from our customers
Troubleshoot Hardware, Operating System and software issues
Troubleshoot Network issues from the client up to the switch and IDF
Interface with the various manufacturing groups to understand issues
Interpret how to solve long term needs within the framework of IT MFG and FSS standards
What You'll Bring
Minimum of 5 years' experience within a desktop support or system admin role
Experience troubleshooting hardware issues and replacing hardware on Windows and Linux machines
Experience troubleshooting printings, barcode scanners, ip cameras, digital signage
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Experience working with PLC, Ignition is a plus
Knowledge of SQL queries and Splunk queries is a plus
Linux support experience a plus
Must be available for swing shift, weekends, and on-call support
Network hardware support experience a plus
Strong knowledge of Windows OS and Microsoft enterprise environments
Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
IT Manufacturing Support Technician II - $23.04 - $34.56/hour
IT Manufacturing Support Technician III - $26.64 - $39.96/hour
IT Manufacturing Support Technician IV - $31.32 - $46.98/hour
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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