Service Desk Team Lead - Weekend, Remote

A technology services firm is seeking an experienced Service Desk Team Lead for a fully remote weekend shift. This role supports the Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) by leading a team providing first-line IT support. Responsibilities include monitoring ticket counts, supervising team performance, and ensuring high-quality customer service for sensitive governmental operations. Candidates must possess strong leadership and customer service skills, along with 5 years of IT experience. #J-18808-Ljbffr