CVS Health
Join to apply for the
Operations Supervisor
role at
CVS Health .
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. We do it all with heart, each and every day.
Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management
Work effectively with store management and store crews
Supervise store crew through assigning, directing, and following up on all activities
Effectively communicate information to and from store management and crews
Customer Service
Assist customers with questions, problems, and complaints
Promote CVS customer service culture (greet, offer help, thank)
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality
Merchandise/Presentation: price merchandise, stock shelves, support planning and execution of displays, sign and inventory of weekly, promotional and seasonal merchandise
Support planning, execution, and maintenance of off‑shelf merchandise
Required Qualifications
Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education High School Diploma or Equivalent – Preferred but not required.
Anticipated Weekly Hours 40 hours per week.
Time Type Full time.
Pay Range $0.00 - $0.00 (placeholder – actual base salary will depend on experience, education, geography and other factors).
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.
Benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits.
We anticipate the application window for this opening will close on: 03/24/2026.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
Operations Supervisor
role at
CVS Health .
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. We do it all with heart, each and every day.
Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management
Work effectively with store management and store crews
Supervise store crew through assigning, directing, and following up on all activities
Effectively communicate information to and from store management and crews
Customer Service
Assist customers with questions, problems, and complaints
Promote CVS customer service culture (greet, offer help, thank)
Handle all customer relations issues in accordance with company policy
Promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality
Merchandise/Presentation: price merchandise, stock shelves, support planning and execution of displays, sign and inventory of weekly, promotional and seasonal merchandise
Support planning, execution, and maintenance of off‑shelf merchandise
Required Qualifications
Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education High School Diploma or Equivalent – Preferred but not required.
Anticipated Weekly Hours 40 hours per week.
Time Type Full time.
Pay Range $0.00 - $0.00 (placeholder – actual base salary will depend on experience, education, geography and other factors).
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.
Benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits.
We anticipate the application window for this opening will close on: 03/24/2026.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr