CNB Bank
Job Overview
Universal Associates are hardworking, self‑motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Associates follow our bank philosophy: See It, Own It, Solve It and Find a Way to Say Yes.
Key Responsibilities
Enthusiastically greet our clients and engage in conversation. Move throughout the lobby to interact with and serve clients.
Be a standout colleague and chief educator who has engaging conversations with clients to uncover opportunities for product and service recommendations.
Grow new business and drive referrals to branch colleagues and product specialists to support broader financial needs of clients.
Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction.
Focus on mastering all Universal Associate responsibilities and quickly resolve problems with the utmost integrity and confidentiality.
Possess and display a positive approach to managing change, demonstrating excellent communication skills through effective conversations and collaboration.
Support volunteerism in local community awareness events, increase the bank’s outreach, and develop new business.
Explore and educate clients on alternative digital channels of delivery, products, and services. Accept and demonstrate advancements in banking technology and internal applications.
Perform accurate transactions, maintain client records, open accounts and conduct consumer lending at a high level while enforcing associate policies, procedures and client service standards.
Progress through four levels of universal associate training, from opening accounts to consumer, home equity loans/lines and mortgage lending. Some travel may be required.
Qualifications & Experience
A high school diploma or general education degree (GED) is required; related experience and secondary education preferred.
Ability to read, comprehend, and interpret documents; strong verbal and written communication skills.
Digital literacy, including email, internet, and intranet use; ability to learn core transaction systems, debit card systems, statement processing systems, cash advance machines and other relevant computer programs.
Mathematical skills: add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs.
Reasoning ability: apply common sense, solve problems involving several variables in a standardized situation.
Physical demands: professional office environment with considerable standing, using computers, phones, printers; lift or move up to 25 lbs occasionally; moderate noise level; ability to travel on occasion.
Background check will be conducted. Reasonable accommodations may be made to enable individuals with disabilities.
Benefits
Medical, Dental, Vision & Life Insurance
401(K) with company match and profit‑sharing program
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs
Equal Opportunity Employer FC Bank is an equal‑opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an affirmative action employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
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Key Responsibilities
Enthusiastically greet our clients and engage in conversation. Move throughout the lobby to interact with and serve clients.
Be a standout colleague and chief educator who has engaging conversations with clients to uncover opportunities for product and service recommendations.
Grow new business and drive referrals to branch colleagues and product specialists to support broader financial needs of clients.
Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction.
Focus on mastering all Universal Associate responsibilities and quickly resolve problems with the utmost integrity and confidentiality.
Possess and display a positive approach to managing change, demonstrating excellent communication skills through effective conversations and collaboration.
Support volunteerism in local community awareness events, increase the bank’s outreach, and develop new business.
Explore and educate clients on alternative digital channels of delivery, products, and services. Accept and demonstrate advancements in banking technology and internal applications.
Perform accurate transactions, maintain client records, open accounts and conduct consumer lending at a high level while enforcing associate policies, procedures and client service standards.
Progress through four levels of universal associate training, from opening accounts to consumer, home equity loans/lines and mortgage lending. Some travel may be required.
Qualifications & Experience
A high school diploma or general education degree (GED) is required; related experience and secondary education preferred.
Ability to read, comprehend, and interpret documents; strong verbal and written communication skills.
Digital literacy, including email, internet, and intranet use; ability to learn core transaction systems, debit card systems, statement processing systems, cash advance machines and other relevant computer programs.
Mathematical skills: add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs.
Reasoning ability: apply common sense, solve problems involving several variables in a standardized situation.
Physical demands: professional office environment with considerable standing, using computers, phones, printers; lift or move up to 25 lbs occasionally; moderate noise level; ability to travel on occasion.
Background check will be conducted. Reasonable accommodations may be made to enable individuals with disabilities.
Benefits
Medical, Dental, Vision & Life Insurance
401(K) with company match and profit‑sharing program
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs
Equal Opportunity Employer FC Bank is an equal‑opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an affirmative action employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
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