Blizzard Entertainment
Quality Manager, Overwatch | Irvine, CA
Blizzard Entertainment, Irvine, California, United States, 92713
Quality Manager, Overwatch – Irvine, CA
(Requisition ID: R026488)
Job Summary At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes such as Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre‑defining games for millions of players worldwide for more than 30 years. The Quality Manager oversees Quality Assurance (QA) operations and testing for a product, ensuring software quality and process improvement. This hybrid role involves managing the end‑to‑end test team, aligning with departmental and organizational strategies, establishing standards for cross‑functional teams, managing product test schedules and resources, and driving a strategic vision for quality assurance.
Responsibilities
Manage the end‑to‑end management of the test team for a product or section of a product, ensuring alignment with department and organizational strategies across globally distributed teams.
Establish standards for cross‑functional teams, encompassing strategy, test execution, and reporting, while ensuring the quality of all deliverables, workflows, and relationships.
Manage product test schedules, team needs, dependencies, and resources, collaborating with key quality stakeholders to incorporate advanced testing methods into the testing strategy.
Provide resources and assistance and oversee adherence to the master test plans for products. Collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
Conduct regular business reviews, provide quality‑related services to production leadership, and manage the master test plan for the product.
Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
Develop training materials for the project team and lead workshops for test leadership requirements.
Lead and support projects and initiatives with regional teams, cross‑functional partners, and QA teams. Ensure project tracking tools and documentation meet team standards and are up to date.
Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade‑offs.
Perform other duties as assigned.
Minimum Requirements
Minimum 8 years of experience in Quality Assurance.
Minimum 3 years directing the work of individual contributors and multiple levels of management and teams.
Experience with game engines, content and asset editors, and shared technologies.
Knowledge & Skills
High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
Be an expert in one or more software testing methodologies.
Practical knowledge of relational databases such as Oracle, MySQL, & SQLServer. Working experience with Jira process.
Proven ability to analyze, interpret, and act on data sets and complex workflows.
Excellent written and verbal communication, planning, organization, and time‑management skills. Ability to tailor presented information for the appropriate audience.
Extra Points
Scripting or software tool creation experience. White box testing experience.
Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL.
Experience working with outsourced teams.
High level of gaming knowledge and/or skill.
Passion for Blizzard’s line of products and services.
Benefits We provide a suite of benefits that promote physical, emotional and financial well‑being for ‘Every World’ – we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including medical, dental, vision, health savings or reimbursement accounts, dependent care spending accounts, life and AD&D insurance, disability insurance, 401(k) with company match, tuition reimbursement, charitable donation matching, paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave, mental health & wellbeing programs, fitness programs, free and discounted games, supplemental life & disability, legal service, ID protection, rental insurance, and other voluntary benefit programs. If relocation is required for the job, relocation assistance may be available. Eligibility to participate may vary for part‑time and temporary full‑time employees and interns with the Company. Learn more at
benefitsforeveryworld.com .
In the U.S., the standard base pay range for this role is $77,760.00 – $143,920.00 annually.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.
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(Requisition ID: R026488)
Job Summary At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes such as Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre‑defining games for millions of players worldwide for more than 30 years. The Quality Manager oversees Quality Assurance (QA) operations and testing for a product, ensuring software quality and process improvement. This hybrid role involves managing the end‑to‑end test team, aligning with departmental and organizational strategies, establishing standards for cross‑functional teams, managing product test schedules and resources, and driving a strategic vision for quality assurance.
Responsibilities
Manage the end‑to‑end management of the test team for a product or section of a product, ensuring alignment with department and organizational strategies across globally distributed teams.
Establish standards for cross‑functional teams, encompassing strategy, test execution, and reporting, while ensuring the quality of all deliverables, workflows, and relationships.
Manage product test schedules, team needs, dependencies, and resources, collaborating with key quality stakeholders to incorporate advanced testing methods into the testing strategy.
Provide resources and assistance and oversee adherence to the master test plans for products. Collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
Conduct regular business reviews, provide quality‑related services to production leadership, and manage the master test plan for the product.
Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
Develop training materials for the project team and lead workshops for test leadership requirements.
Lead and support projects and initiatives with regional teams, cross‑functional partners, and QA teams. Ensure project tracking tools and documentation meet team standards and are up to date.
Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade‑offs.
Perform other duties as assigned.
Minimum Requirements
Minimum 8 years of experience in Quality Assurance.
Minimum 3 years directing the work of individual contributors and multiple levels of management and teams.
Experience with game engines, content and asset editors, and shared technologies.
Knowledge & Skills
High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
Be an expert in one or more software testing methodologies.
Practical knowledge of relational databases such as Oracle, MySQL, & SQLServer. Working experience with Jira process.
Proven ability to analyze, interpret, and act on data sets and complex workflows.
Excellent written and verbal communication, planning, organization, and time‑management skills. Ability to tailor presented information for the appropriate audience.
Extra Points
Scripting or software tool creation experience. White box testing experience.
Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL.
Experience working with outsourced teams.
High level of gaming knowledge and/or skill.
Passion for Blizzard’s line of products and services.
Benefits We provide a suite of benefits that promote physical, emotional and financial well‑being for ‘Every World’ – we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including medical, dental, vision, health savings or reimbursement accounts, dependent care spending accounts, life and AD&D insurance, disability insurance, 401(k) with company match, tuition reimbursement, charitable donation matching, paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave, mental health & wellbeing programs, fitness programs, free and discounted games, supplemental life & disability, legal service, ID protection, rental insurance, and other voluntary benefit programs. If relocation is required for the job, relocation assistance may be available. Eligibility to participate may vary for part‑time and temporary full‑time employees and interns with the Company. Learn more at
benefitsforeveryworld.com .
In the U.S., the standard base pay range for this role is $77,760.00 – $143,920.00 annually.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.
#J-18808-Ljbffr