Service Corporation International
Memorial Order Coordinator
Service Corporation International, Houston, Texas, United States, 77246
Overview
Memorial Order Coordinator is responsible for reviewing, verifying, and completing memorial orders, ensuring accuracy, compliance with specifications, and timely execution. This administrative role requires strong organizational skills, attention to detail, and effective communication to support internal teams and deliver exceptional customer service to our customers.
Job Responsibilities
Receives and reviews memorial orders from locations
Monitors and manages incoming emails pertaining to memorialization
Performs daily ordering, verifies order confirmations, and upholds continuous logs
Ensures that memorials with pending pre-need final disposition are designed correctly
Verifies accuracy, pricing and specifications of memorial orders against the finalized memorial design before submitting for manufacturing
May speak with families to complete memorial designs when sales counselors are unable to do so at the time of sale. Establishes a follow-up system to track and finalize incomplete orders in a timely manner
Participates in and facilitates training and skill development opportunities to improve competency and customer service
Answers questions and solves problems promptly and as needed by all locations
Understands and upholds garden specifications for all cemeteries
Reviews posted charges against the memorial order to ensure accurate figures
Adheres to company and market policies, procedures, rules, and controls
Adheres to safety rules and regulations, and reports unsafe practices to management
Acts promptly on customer service issues to provide satisfactory resolution
Receives and reviews bronze and granite memorials and checks for accuracy and damage
Performs special assignments and/or projects as requested by direct supervisor and/or market leadership
Minimum Requirements Education
High School or equivalent required
Experience
1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills and Abilities
Must be able to multi-task, set priorities, stay organized and uphold excellent time management
Think critically about work processes, troubleshoot situations, and take remedial action
Working knowledge of office equipment
MS Office experience with web-based navigation
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality
Work Conditions Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, computers and phone
Work Hours
Working beyond "standard" hours as the need arises
Job Location: US-TX - Houston
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Job Responsibilities
Receives and reviews memorial orders from locations
Monitors and manages incoming emails pertaining to memorialization
Performs daily ordering, verifies order confirmations, and upholds continuous logs
Ensures that memorials with pending pre-need final disposition are designed correctly
Verifies accuracy, pricing and specifications of memorial orders against the finalized memorial design before submitting for manufacturing
May speak with families to complete memorial designs when sales counselors are unable to do so at the time of sale. Establishes a follow-up system to track and finalize incomplete orders in a timely manner
Participates in and facilitates training and skill development opportunities to improve competency and customer service
Answers questions and solves problems promptly and as needed by all locations
Understands and upholds garden specifications for all cemeteries
Reviews posted charges against the memorial order to ensure accurate figures
Adheres to company and market policies, procedures, rules, and controls
Adheres to safety rules and regulations, and reports unsafe practices to management
Acts promptly on customer service issues to provide satisfactory resolution
Receives and reviews bronze and granite memorials and checks for accuracy and damage
Performs special assignments and/or projects as requested by direct supervisor and/or market leadership
Minimum Requirements Education
High School or equivalent required
Experience
1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills and Abilities
Must be able to multi-task, set priorities, stay organized and uphold excellent time management
Think critically about work processes, troubleshoot situations, and take remedial action
Working knowledge of office equipment
MS Office experience with web-based navigation
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality
Work Conditions Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, computers and phone
Work Hours
Working beyond "standard" hours as the need arises
Job Location: US-TX - Houston
#J-18808-Ljbffr