Playbook
Client Operations Manager
We’re looking for a
Client Operations Manager
to oversee day‑to‑day service delivery across multiple client locations. This role will require 25‑50% travel and will be based in one of the following locations: NYC, San Francisco, Houston, or Atlanta.
Salary: $100‑$110 K, with top performers eligible for a shareholder spot and equity.
Benefits
FREE employee‑only medical coverage under one of our plans.
FREE short‑term disability and life insurance coverage.
4 % employer match with our 401(k).
Other benefits available.
Reporting & Mission Reports to the SVP of Operations.
Your mission is to manage host teams and client relationships across the country, ensuring high quality operations that align with client expectations.
Your legacy will be measured by sustaining client and host retention, driving growth, and raising the bar for workplace experience.
What You Are Responsible For
Team Leadership & Site Operations: Oversee host teams across multiple client locations, create a supportive culture, conduct site visits, and partner with People to hire talent.
Client Relationship Management: Serve as primary operational contact with client stakeholders, communicate consistently, and resolve issues.
Performance Monitoring & Reporting: Track KPIs, prepare monthly/quarterly updates, and use data to inform improvement strategies.
Program Implementation & Process Improvement: Lead rollout of initiatives, enforce SOPs, brand guidelines, and compliance; collaborate cross‑functionally.
Who You Are – Baseline Expectations
5+ years in operations, hospitality, facilities, or client services, preferably multi‑site or field management.
3+ years managing full‑time team members with demonstrated motivation of high‑performing teams.
Experience as primary point of contact for multiple client stakeholders across time zones.
Budget management experience, P&L interpretation, and confidence in creating operational financial reports.
Familiar with or eager to learn about commercial real estate ecosystem, stakeholder understanding, and landlord priorities.
Who You Are – Core Competencies
Obsessively client‑centric, prioritizing partner success and building long‑term relationships.
Thoughtful communicator, managing all client communication and ensuring clarity.
Brand embodiment, representing Playbook with professionalism and expertise.
Strategic thinker, making data‑driven decisions with a long‑term focus.
Exceptional leader and coach, providing feedback and support that drives team success.
Highly organized, managing tasks, projects, and resources efficiently in a dynamic environment.
Playbook’s culture is based on shared values. Fit with our values is critical to hiring and performance reviews.
We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills.
We may use AI tools in the hiring process to support decisions, but final decisions are made by humans. For more information, please contact us.
#J-18808-Ljbffr
Client Operations Manager
to oversee day‑to‑day service delivery across multiple client locations. This role will require 25‑50% travel and will be based in one of the following locations: NYC, San Francisco, Houston, or Atlanta.
Salary: $100‑$110 K, with top performers eligible for a shareholder spot and equity.
Benefits
FREE employee‑only medical coverage under one of our plans.
FREE short‑term disability and life insurance coverage.
4 % employer match with our 401(k).
Other benefits available.
Reporting & Mission Reports to the SVP of Operations.
Your mission is to manage host teams and client relationships across the country, ensuring high quality operations that align with client expectations.
Your legacy will be measured by sustaining client and host retention, driving growth, and raising the bar for workplace experience.
What You Are Responsible For
Team Leadership & Site Operations: Oversee host teams across multiple client locations, create a supportive culture, conduct site visits, and partner with People to hire talent.
Client Relationship Management: Serve as primary operational contact with client stakeholders, communicate consistently, and resolve issues.
Performance Monitoring & Reporting: Track KPIs, prepare monthly/quarterly updates, and use data to inform improvement strategies.
Program Implementation & Process Improvement: Lead rollout of initiatives, enforce SOPs, brand guidelines, and compliance; collaborate cross‑functionally.
Who You Are – Baseline Expectations
5+ years in operations, hospitality, facilities, or client services, preferably multi‑site or field management.
3+ years managing full‑time team members with demonstrated motivation of high‑performing teams.
Experience as primary point of contact for multiple client stakeholders across time zones.
Budget management experience, P&L interpretation, and confidence in creating operational financial reports.
Familiar with or eager to learn about commercial real estate ecosystem, stakeholder understanding, and landlord priorities.
Who You Are – Core Competencies
Obsessively client‑centric, prioritizing partner success and building long‑term relationships.
Thoughtful communicator, managing all client communication and ensuring clarity.
Brand embodiment, representing Playbook with professionalism and expertise.
Strategic thinker, making data‑driven decisions with a long‑term focus.
Exceptional leader and coach, providing feedback and support that drives team success.
Highly organized, managing tasks, projects, and resources efficiently in a dynamic environment.
Playbook’s culture is based on shared values. Fit with our values is critical to hiring and performance reviews.
We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills.
We may use AI tools in the hiring process to support decisions, but final decisions are made by humans. For more information, please contact us.
#J-18808-Ljbffr