Bangor Savings Bank
Function
Be part of a team seeking to provide the world's best customer experience. Help customers and contribute to the sales growth of the bank by identifying financial needs, processing transactions efficiently, and offering appropriate products or services. Grow consumer and business relationships while serving as a trusted advisor. Handle complex transactions, engage in risk-related inquiries and assume responsibility in the absence of management.
Accountabilities Customer Experience
Integrity
Respect
Responsibility
Excellence
Teamwork
Diversity
Independence
Commitment to Maine
Leadership Participate actively in team meetings to help create a motivational environment. Engage in team trainings and help with operational duties.
Customer Interactions
Embrace the Bank's sales and coaching process and complete action plans to meet individual and team goals
Maintain current knowledge of features and benefits of all products, services and digital solutions
Recognize customer needs and refer to business partners accordingly
Process transactions accurately, efficiently and in compliance with policies, procedures, and performance standards
Perform proactive outbound calls to onboard new customers and/or perform relationship reviews
Follow account opening procedures including set-up, maintenance and documentation standards
Identify and offer consumer loans that meet the borrower's financial goals
Demonstrate basic knowledge to uncover business needs, expand relationships and recommend solutions
Operations
Identify suspicious/fraudulent activity, unusual cash activity and identify theft red flags
Maintain and understand the importance of customer privacy and confidentiality
Assist with operations of branch, including cash and vault management and teller training
General Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.
Knowledge/Skills/Experience Requirements
High school diploma or equivalent
Customer service, sales experience, and/or cash handling experience helpful
Adeptly and efficiently navigate technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)
Physical Demands/Conditions Requirements
General office environment/general office equipment
May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
Equipment used: General office equipment
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Consumer Services
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Accountabilities Customer Experience
Integrity
Respect
Responsibility
Excellence
Teamwork
Diversity
Independence
Commitment to Maine
Leadership Participate actively in team meetings to help create a motivational environment. Engage in team trainings and help with operational duties.
Customer Interactions
Embrace the Bank's sales and coaching process and complete action plans to meet individual and team goals
Maintain current knowledge of features and benefits of all products, services and digital solutions
Recognize customer needs and refer to business partners accordingly
Process transactions accurately, efficiently and in compliance with policies, procedures, and performance standards
Perform proactive outbound calls to onboard new customers and/or perform relationship reviews
Follow account opening procedures including set-up, maintenance and documentation standards
Identify and offer consumer loans that meet the borrower's financial goals
Demonstrate basic knowledge to uncover business needs, expand relationships and recommend solutions
Operations
Identify suspicious/fraudulent activity, unusual cash activity and identify theft red flags
Maintain and understand the importance of customer privacy and confidentiality
Assist with operations of branch, including cash and vault management and teller training
General Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.
Knowledge/Skills/Experience Requirements
High school diploma or equivalent
Customer service, sales experience, and/or cash handling experience helpful
Adeptly and efficiently navigate technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)
Physical Demands/Conditions Requirements
General office environment/general office equipment
May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
Equipment used: General office equipment
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Consumer Services
#J-18808-Ljbffr