Children's Rescue Fund
Social Services Supervisor (Lighthouse)
Children's Rescue Fund, New York, New York, us, 10261
Pay Range
Children's Rescue Fund provided pay range: This range is provided by Children's Rescue Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: $65,000.00/yr - $72,000.00/yr
Primary Function/Purpose The Social Services Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self‑sufficiency and independent living skills for families’ children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards.
Primary Responsibilities
Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival
Provide field orientation and on‑the‑job training to Case Managers
Create and execute plans for meeting contracted ILP completion and placement goals
Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates
Ensure Case Managers are providing consistent services in accordance with CRF, DHS and OTDA policies and procedures
Monitor Case Managers’ work activities via CARES reviews, physical chart reviews, and spreadsheets
Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development
Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards
Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and/or employment, etc.
Meet with Senior Management (PD and APD) for individual and group supervision
Assist families with identifying appropriate housing resources and assist application process as needed
Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations
Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and/or housing‑ready clients
Establish linkage with community service providers to obtain housing, health, and social services for clients
Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed
Complete ILP’s and other Case Management related tasks as needed
Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries)
Support in the acquisition of housing vouchers and placements
Deliver crisis management and intervention services to clients
Support efforts to place families into permanent housing
Minimum Qualifications
Bachelor’s degree in Social Work required
At least two (2) years of experience in a related field. Experience with multi‑problem families desirable
Bilingual in Spanish
Demonstrated knowledge of and proficiency in CARES
Demonstrated experience working in shelter setting and/or with high‑risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect
Ability to work effectively with a wide range of community‑based providers
Working knowledge of Case Management theories and approaches
Knowledge of community health services, social service support agencies and networks
Familiarity with DHS/OTDA social service documentation policies and procedures
Critical thinking, analytical and problem‑solving skills as well as resourcefulness
Demonstrated ability to be flexible, work independently as well as with a team
Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)
Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations
Ability to assess needs and assist residents in developing housing plans for promotion of self‑sufficiency and permanent housing
Excellent analytical, evaluative, and human service management skills
Strong organizational and leadership skills
Supervisory experience with a team‑oriented approach
Must have incredible initiative, the ability to work well under pressure
Ability to work both independently and as part of a team to complete complex projects in a fast‑paced environment
Must be adept and comfortable with crisis management
Excellent oral and written communication skills coupled with strong interpersonal skills
Ability to think and act calmly in emergency situations
Attention to detail and problem‑solving skills
Excellent time management skills with ability to prioritize assignments
Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe
Other Requirements (including Physical Demands)
May be required to work long hours and a varied schedule
Travelling throughout various locations in the New York City area
Lifting and moving objects weighing up to 30 pounds several times a week
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
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Base pay range: $65,000.00/yr - $72,000.00/yr
Primary Function/Purpose The Social Services Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self‑sufficiency and independent living skills for families’ children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards.
Primary Responsibilities
Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival
Provide field orientation and on‑the‑job training to Case Managers
Create and execute plans for meeting contracted ILP completion and placement goals
Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates
Ensure Case Managers are providing consistent services in accordance with CRF, DHS and OTDA policies and procedures
Monitor Case Managers’ work activities via CARES reviews, physical chart reviews, and spreadsheets
Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development
Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards
Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and/or employment, etc.
Meet with Senior Management (PD and APD) for individual and group supervision
Assist families with identifying appropriate housing resources and assist application process as needed
Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations
Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and/or housing‑ready clients
Establish linkage with community service providers to obtain housing, health, and social services for clients
Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed
Complete ILP’s and other Case Management related tasks as needed
Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries)
Support in the acquisition of housing vouchers and placements
Deliver crisis management and intervention services to clients
Support efforts to place families into permanent housing
Minimum Qualifications
Bachelor’s degree in Social Work required
At least two (2) years of experience in a related field. Experience with multi‑problem families desirable
Bilingual in Spanish
Demonstrated knowledge of and proficiency in CARES
Demonstrated experience working in shelter setting and/or with high‑risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect
Ability to work effectively with a wide range of community‑based providers
Working knowledge of Case Management theories and approaches
Knowledge of community health services, social service support agencies and networks
Familiarity with DHS/OTDA social service documentation policies and procedures
Critical thinking, analytical and problem‑solving skills as well as resourcefulness
Demonstrated ability to be flexible, work independently as well as with a team
Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)
Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations
Ability to assess needs and assist residents in developing housing plans for promotion of self‑sufficiency and permanent housing
Excellent analytical, evaluative, and human service management skills
Strong organizational and leadership skills
Supervisory experience with a team‑oriented approach
Must have incredible initiative, the ability to work well under pressure
Ability to work both independently and as part of a team to complete complex projects in a fast‑paced environment
Must be adept and comfortable with crisis management
Excellent oral and written communication skills coupled with strong interpersonal skills
Ability to think and act calmly in emergency situations
Attention to detail and problem‑solving skills
Excellent time management skills with ability to prioritize assignments
Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe
Other Requirements (including Physical Demands)
May be required to work long hours and a varied schedule
Travelling throughout various locations in the New York City area
Lifting and moving objects weighing up to 30 pounds several times a week
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EEO Statement Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
#J-18808-Ljbffr