Community Medical Services
Client Services Coordinator
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma‑informed approach.
Schedule Monday – Friday: 5:15 am – 1:15 pm, rotating Saturdays: 8:00 am – 10:00 am.
Benefits
Subsidized medical, dental, and vision insurance
Health savings account
Short‑ and long‑term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401(k) retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support your mental health and wellness
Ongoing professional development
We’re Looking For Someone Who
Enjoys a consistent schedule.
Is excited to work in an outpatient setting, similar to a doctor’s office.
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
Responsibilities
Greets and attends to clients in person and over the phone
Answers all phone calls in a professional and courteous manner
Manages the patient flow of a high volume of clients in a fast‑paced environment
Places outbound calls to schedule follow‑up appointments or engage clients in treatment
Creates new client profiles and enters demographic information in the electronic health record
Schedules appointments using the electronic scheduling system
Completes accurate documentation of client visits in the electronic health record
Maintains a welcoming lobby and reception area by ensuring it remains clean and organized
Coordinates intake on a walk‑in basis, including assisting clients with required documentation and scheduling with an available provider and counselor
Verifies insurance eligibility through various insurance portals and sets up billing episodes in the electronic health record
Establishes client payment plans and financial contracts, collects and posts payments
Ensures confidentiality of all client and employee information
Assists in de‑escalating client situations using a trauma‑informed approach
Triages client issues to secure the most appropriate solution
Introduces clients to the Recovery Connect engagement app and helps them navigate it as needed
Completes end‑of‑day tasks, including reconciling deposits and payment records
Verifies cash in the cash box at the beginning of the shift and reconciles the cash count at the end of the day
Uses appropriate incident reporting procedures for unsafe or problematic incidents involving clients, staff, or the workplace
Participates in in‑service or education regarding quality improvement or required job‑focused education
Helps maintain inventory and assists in ordering clinic supplies
Performs general office duties, such as document preparation, scanning, and faxing
Requirements
High School Diploma or GED
1+ years of customer service experience (required)
1+ years of front‑desk experience, preferably in a hospital front desk or multi‑physician practice (required)
Hospital front desk or multi‑physician front desk experience (preferred)
For employees in TX, OH, MN, IN, or WI: a valid state‑issued driver’s license and MVR clearance (39‑month MVR required for interview)
Skills
Effective communication across all organizational levels and with outside providers
Basic computer knowledge, including navigation of electronic health records
Culturally competent and sensitive to client and employee needs
Demonstrated ability in medication administration accuracy and record‑keeping
Excellent organizational skills, accuracy, and attention to detail
Problem‑solving, conflict resolution, time management, and strong customer‑service skills
Strong team player comfortable in a fast‑paced setting
Confidentiality and compliance with HIPAA and 42 CFR standards
Flexibility to work in a continuously changing environment
Willingness to work flexible hours, including nights, weekends, and holidays
Travel to the bank for cash deposits and successful MVR check (required for TX, OH, MN, IN, WI)
Tools & Equipment
Frequent use of telephone, computer, printer, fax machine, and copier
Frequent use of the internet and web browsers, Microsoft Office (Outlook, Word, Excel, PowerPoint)
Frequent use of electronic health record
Physical Working Conditions & Office Setting
Prolonged sitting, standing, frequent bending, stooping, or stretching in an office environment
Frequent and prolonged typing and operation of computer, keyboard, and telephones
Some lifting required: regular lifting up to 10 lb, frequent up to 25 lb, occasionally up to 50 lb
About Community Medical Services Community Medical Services (CMS) is a CARF‑accredited addiction treatment program providing outpatient medication‑assisted treatment and individualized counseling for opioid use disorder. Headquartered in Arizona with more than 70 clinics in 14 states, CMS is dedicated to meeting the demand for addiction treatment across the country.
Our Commitment We are an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or other legally protected characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Schedule Monday – Friday: 5:15 am – 1:15 pm, rotating Saturdays: 8:00 am – 10:00 am.
Benefits
Subsidized medical, dental, and vision insurance
Health savings account
Short‑ and long‑term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401(k) retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support your mental health and wellness
Ongoing professional development
We’re Looking For Someone Who
Enjoys a consistent schedule.
Is excited to work in an outpatient setting, similar to a doctor’s office.
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
Responsibilities
Greets and attends to clients in person and over the phone
Answers all phone calls in a professional and courteous manner
Manages the patient flow of a high volume of clients in a fast‑paced environment
Places outbound calls to schedule follow‑up appointments or engage clients in treatment
Creates new client profiles and enters demographic information in the electronic health record
Schedules appointments using the electronic scheduling system
Completes accurate documentation of client visits in the electronic health record
Maintains a welcoming lobby and reception area by ensuring it remains clean and organized
Coordinates intake on a walk‑in basis, including assisting clients with required documentation and scheduling with an available provider and counselor
Verifies insurance eligibility through various insurance portals and sets up billing episodes in the electronic health record
Establishes client payment plans and financial contracts, collects and posts payments
Ensures confidentiality of all client and employee information
Assists in de‑escalating client situations using a trauma‑informed approach
Triages client issues to secure the most appropriate solution
Introduces clients to the Recovery Connect engagement app and helps them navigate it as needed
Completes end‑of‑day tasks, including reconciling deposits and payment records
Verifies cash in the cash box at the beginning of the shift and reconciles the cash count at the end of the day
Uses appropriate incident reporting procedures for unsafe or problematic incidents involving clients, staff, or the workplace
Participates in in‑service or education regarding quality improvement or required job‑focused education
Helps maintain inventory and assists in ordering clinic supplies
Performs general office duties, such as document preparation, scanning, and faxing
Requirements
High School Diploma or GED
1+ years of customer service experience (required)
1+ years of front‑desk experience, preferably in a hospital front desk or multi‑physician practice (required)
Hospital front desk or multi‑physician front desk experience (preferred)
For employees in TX, OH, MN, IN, or WI: a valid state‑issued driver’s license and MVR clearance (39‑month MVR required for interview)
Skills
Effective communication across all organizational levels and with outside providers
Basic computer knowledge, including navigation of electronic health records
Culturally competent and sensitive to client and employee needs
Demonstrated ability in medication administration accuracy and record‑keeping
Excellent organizational skills, accuracy, and attention to detail
Problem‑solving, conflict resolution, time management, and strong customer‑service skills
Strong team player comfortable in a fast‑paced setting
Confidentiality and compliance with HIPAA and 42 CFR standards
Flexibility to work in a continuously changing environment
Willingness to work flexible hours, including nights, weekends, and holidays
Travel to the bank for cash deposits and successful MVR check (required for TX, OH, MN, IN, WI)
Tools & Equipment
Frequent use of telephone, computer, printer, fax machine, and copier
Frequent use of the internet and web browsers, Microsoft Office (Outlook, Word, Excel, PowerPoint)
Frequent use of electronic health record
Physical Working Conditions & Office Setting
Prolonged sitting, standing, frequent bending, stooping, or stretching in an office environment
Frequent and prolonged typing and operation of computer, keyboard, and telephones
Some lifting required: regular lifting up to 10 lb, frequent up to 25 lb, occasionally up to 50 lb
About Community Medical Services Community Medical Services (CMS) is a CARF‑accredited addiction treatment program providing outpatient medication‑assisted treatment and individualized counseling for opioid use disorder. Headquartered in Arizona with more than 70 clinics in 14 states, CMS is dedicated to meeting the demand for addiction treatment across the country.
Our Commitment We are an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or other legally protected characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Conditions This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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