Ophthalmic Consultants of Boston
Medical Front Desk Representative
Ophthalmic Consultants of Boston, Danvers, Massachusetts, us, 01923
Ophthalmic Consultants of Boston seeks a motivated, customer-focused Front Desk Representative to join our healthcare team. This role plays a key function in creating a positive first impression for our patients while ensuring smooth, efficient front‑office operations.
Location: Danvers. Schedule: Monday through Friday; 40 hours per week.
Key Responsibilities
Greet and register patients promptly and courteously upon arrival.
Verify and update patient demographics and insurance information.
Use a variety of insurance plans and coverages to determine eligibility and coverage for services.
Collect co‑pays, deductibles, and outstanding balances at check‑in and check‑out.
Assist patients with past‑due balances, explaining payment options and processing transactions.
Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
Follow up on appointments to minimize no‑shows and maximize productivity.
Address patient inquiries in person with professionalism and care.
Collaborate with clinical staff and management to ensure optimal patient flow.
Take initiative in solving problems and escalating issues when needed.
Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.
Ideal Candidate
High School degree or GED.
Minimum of 1–2 years of experience in a medical or health‑care setting, or an equivalent customer‑service, front desk, or receptionist role.
Proven experience with insurance verifications and patient billing.
Working knowledge of computer systems and respect for confidentiality.
Ability to work in a fast‑paced environment while paying close attention to detail.
Experience with Epic a plus.
Bilingual skills a plus.
Benefits Offered
Health & Dental Insurance – eligible 1st day of employment.
Paid time off and paid holidays.
Health & Dependent Reimbursement Accounts.
401(k) plan with company contribution.
Company‑paid Life and LTD Insurance.
Employee discounts.
OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
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Location: Danvers. Schedule: Monday through Friday; 40 hours per week.
Key Responsibilities
Greet and register patients promptly and courteously upon arrival.
Verify and update patient demographics and insurance information.
Use a variety of insurance plans and coverages to determine eligibility and coverage for services.
Collect co‑pays, deductibles, and outstanding balances at check‑in and check‑out.
Assist patients with past‑due balances, explaining payment options and processing transactions.
Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
Follow up on appointments to minimize no‑shows and maximize productivity.
Address patient inquiries in person with professionalism and care.
Collaborate with clinical staff and management to ensure optimal patient flow.
Take initiative in solving problems and escalating issues when needed.
Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.
Ideal Candidate
High School degree or GED.
Minimum of 1–2 years of experience in a medical or health‑care setting, or an equivalent customer‑service, front desk, or receptionist role.
Proven experience with insurance verifications and patient billing.
Working knowledge of computer systems and respect for confidentiality.
Ability to work in a fast‑paced environment while paying close attention to detail.
Experience with Epic a plus.
Bilingual skills a plus.
Benefits Offered
Health & Dental Insurance – eligible 1st day of employment.
Paid time off and paid holidays.
Health & Dependent Reimbursement Accounts.
401(k) plan with company contribution.
Company‑paid Life and LTD Insurance.
Employee discounts.
OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
#J-18808-Ljbffr