n8n
Manager, Customer Success (Remote - EMEA)
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The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder‑approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit with our centre of gravity in Berlin.
Cultivated a community of more than 650,000 active developers and builders
Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects
Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C – bringing us to a $2.5bn valuation
And are grateful for our 94 eNPS score (most companies would call 70 excellent)
We’re in a defining moment of an incredible journey. Come and build with us.
We’re looking for a Customer Success Lead to manage our EMEA CSMs. This role will report into the Global VP of Customer Success and is ideally based out of London, Paris, Barcelona, or Berlin.
Responsibilities Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale.
Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1‑2 quarters ahead.
Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention.
People Management Attract, develop, and empower top talent to meet customer needs and deliver on team and company goals.
Drive productivity by embedding automation and scalable practices that help CSMs focus on high‑value work and measurable outcomes.
Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression.
Stakeholder Partnership and Communication Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business.
Serve as the voice of the customer internally – advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers.
Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress.
Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes.
Operational Excellence Establish an operating rhythm that provides predictability for the business – ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience.
Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar.
Qualifications
2+ years
of people management experience – hiring, developing, and retaining high‑performing ICs
10+ years
of experience in Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large enterprises
Proven ability to
collaborate cross‑functionally
with internal and external stakeholders
Tech industry experience
and relevant subject‑matter expertise
Bachelor’s degree+ , preferably in a technical or engineering field
Nice‑to‑haves
Experience leading remote teams across multiple regions and/or countries
Automation curiosity – familiar with AI and automation tools, bonus points if you’ve played around with n8n
Startup or scale‑up experience – comfortable operating in fast‑changing, high‑growth environments
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
Benefits
Competitive compensation – fair and attractive pay.
Ownership – slice of equity.
Work/life balance – we work hard but ensure you have time to recharge: Europe: 30 days vacation, plus public holidays; US: 15 vacation days, 8 sick days, plus public holidays.
Health & wellness – Europe: benefits per local country norms; US: multiple low‑premium, low‑deductible medical plans with coverage for individuals and families—plus a no‑cost premium HDHP option with a pre‑seeded HSA—along with dental and vision coverage.
Future planning – Europe: pension contributions per local country norms; US: 401(k) retirement plan with a 4% employer match.
Financial security – Europe: benefits per local country norms; US: company‑paid short‑term and long‑term disability insurance, plus life insurance to support you and your loved ones.
Career growth – we hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team – hackathons.
Remote‑first – team works remotely across Europe, with regular off‑sites for team bonding. Some roles, like sales in the US, are hybrid – please check the job description.
Giving back – $100 per month to support open source projects you care about.
AI enablement – unlimited AI budget.
Transparency – everyone knows what everyone’s working on, how the company is doing—the whole shebang.
An ambitious but kind culture – eNPS for 2024 is 94!
Country‑specific details are provided in your contract.
Job Details
Seniority level – Mid‑Senior level
Employment type – Full‑time
Job function – Other
Industries – Software Development
#J-18808-Ljbffr
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder‑approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit with our centre of gravity in Berlin.
Cultivated a community of more than 650,000 active developers and builders
Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects
Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C – bringing us to a $2.5bn valuation
And are grateful for our 94 eNPS score (most companies would call 70 excellent)
We’re in a defining moment of an incredible journey. Come and build with us.
We’re looking for a Customer Success Lead to manage our EMEA CSMs. This role will report into the Global VP of Customer Success and is ideally based out of London, Paris, Barcelona, or Berlin.
Responsibilities Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale.
Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1‑2 quarters ahead.
Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention.
People Management Attract, develop, and empower top talent to meet customer needs and deliver on team and company goals.
Drive productivity by embedding automation and scalable practices that help CSMs focus on high‑value work and measurable outcomes.
Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression.
Stakeholder Partnership and Communication Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business.
Serve as the voice of the customer internally – advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers.
Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress.
Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes.
Operational Excellence Establish an operating rhythm that provides predictability for the business – ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience.
Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar.
Qualifications
2+ years
of people management experience – hiring, developing, and retaining high‑performing ICs
10+ years
of experience in Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large enterprises
Proven ability to
collaborate cross‑functionally
with internal and external stakeholders
Tech industry experience
and relevant subject‑matter expertise
Bachelor’s degree+ , preferably in a technical or engineering field
Nice‑to‑haves
Experience leading remote teams across multiple regions and/or countries
Automation curiosity – familiar with AI and automation tools, bonus points if you’ve played around with n8n
Startup or scale‑up experience – comfortable operating in fast‑changing, high‑growth environments
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
Benefits
Competitive compensation – fair and attractive pay.
Ownership – slice of equity.
Work/life balance – we work hard but ensure you have time to recharge: Europe: 30 days vacation, plus public holidays; US: 15 vacation days, 8 sick days, plus public holidays.
Health & wellness – Europe: benefits per local country norms; US: multiple low‑premium, low‑deductible medical plans with coverage for individuals and families—plus a no‑cost premium HDHP option with a pre‑seeded HSA—along with dental and vision coverage.
Future planning – Europe: pension contributions per local country norms; US: 401(k) retirement plan with a 4% employer match.
Financial security – Europe: benefits per local country norms; US: company‑paid short‑term and long‑term disability insurance, plus life insurance to support you and your loved ones.
Career growth – we hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team – hackathons.
Remote‑first – team works remotely across Europe, with regular off‑sites for team bonding. Some roles, like sales in the US, are hybrid – please check the job description.
Giving back – $100 per month to support open source projects you care about.
AI enablement – unlimited AI budget.
Transparency – everyone knows what everyone’s working on, how the company is doing—the whole shebang.
An ambitious but kind culture – eNPS for 2024 is 94!
Country‑specific details are provided in your contract.
Job Details
Seniority level – Mid‑Senior level
Employment type – Full‑time
Job function – Other
Industries – Software Development
#J-18808-Ljbffr