Holiday Inn Resort Orlando Suites - Waterpark
Bell Captain
Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.
Potential Career Path Concierge/Front Office Manager – AGM – General Manager
Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
Maintain security of and accurate records for all guest room keys issued to bell and door staff.
Accommodate guest requests in an accurate and efficient manner.
Coordinate group luggage requirements.
Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
Ensure that pertinent information is documented in the log book daily.
Load and unload luggage carts.
Tag and store luggage.
Escort guests to hotel rooms.
Provide an overview of guest room, hotel services and amenities.
Make deliveries to guest rooms.
Assist guests with room changes.
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Position Requirements
High School diploma preferred.
Previous experience working in a related function in a hotel required.
HHM Hotels Benefits And Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hotels and Motels
#J-18808-Ljbffr
Potential Career Path Concierge/Front Office Manager – AGM – General Manager
Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
Maintain security of and accurate records for all guest room keys issued to bell and door staff.
Accommodate guest requests in an accurate and efficient manner.
Coordinate group luggage requirements.
Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
Ensure that pertinent information is documented in the log book daily.
Load and unload luggage carts.
Tag and store luggage.
Escort guests to hotel rooms.
Provide an overview of guest room, hotel services and amenities.
Make deliveries to guest rooms.
Assist guests with room changes.
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Position Requirements
High School diploma preferred.
Previous experience working in a related function in a hotel required.
HHM Hotels Benefits And Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hotels and Motels
#J-18808-Ljbffr