Cartier
Service Advisor – Dallas
Cartier North America
is proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job Mission As an Ambassador of client service and communication for the Maison, you are responsible for providing advice and technical explanations to clients regarding the servicing of merchandise. You will provide after‑sales service resolutions or solutions that meet or exceed client expectations, ensuring the highest level of client experience.
Key Responsibilities
Deliver a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations.
Meet or exceed service timeframes and client expectations for Maison‑appropriate follow‑up to service.
Understand the client’s needs and identify and discuss appropriate solutions.
Communicate and respond to client inquiries based on strong knowledge of technical service explanations.
Apply Cartier Service Policies and execute them to provide a Maison‑appropriate client experience.
Perform basic product services – strap changes, bracelet sizing (non‑gold), steam cleaning, and cord changes.
Uphold the ideals of the Cartier Client Experience and demonstrate a clear understanding of luxury service requirements.
Apply client‑experience guidelines and technical expertise to share recommendations with clients about service and product sales (straps, links).
Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
Understand and comply with Cartier security and operational procedures (product handling, inventory control, etc.).
Partner with and assist Boutique staff during daily set‑up and break‑down for opening and closing.
Assist with Boutique projects such as inventory, organization, and restocking of supplies.
Assist in merchandising and daily maintenance of cases, maintaining visual standards and product organization.
Education & Experience
College degree preferred.
2 to 5 years of previous experience in luxury retail, service, or hospitality environments.
General knowledge of timepiece movements and jewelry preferred.
Technical Skills
Available to work retail hours, including weekends.
Ability to work in a fast‑paced retail store environment.
Computer and internet savvy.
MS Office experience required; SAP knowledge preferred.
Personal Skills
Additional language skills (Mandarin, Portuguese, Russian) are a plus.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and priorities.
Attention to detail and the ability to handle multiple tasks with precision.
Professional image, manner, and demeanor.
Compensation Base hourly rate: $20 – $27/HR (subject to negotiation based on skills and experience).
Benefits We care about our associates’ health and wellbeing and offer a comprehensive benefits program, including medical, dental, vision, health savings, and flexible spending accounts. Employees receive life insurance, disability benefits, and a 401(k) with employer match. Wellness reimbursement and paid time off support work‑life balance. Volunteer time off is encouraged to support community initiatives.
This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.
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is proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job Mission As an Ambassador of client service and communication for the Maison, you are responsible for providing advice and technical explanations to clients regarding the servicing of merchandise. You will provide after‑sales service resolutions or solutions that meet or exceed client expectations, ensuring the highest level of client experience.
Key Responsibilities
Deliver a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations.
Meet or exceed service timeframes and client expectations for Maison‑appropriate follow‑up to service.
Understand the client’s needs and identify and discuss appropriate solutions.
Communicate and respond to client inquiries based on strong knowledge of technical service explanations.
Apply Cartier Service Policies and execute them to provide a Maison‑appropriate client experience.
Perform basic product services – strap changes, bracelet sizing (non‑gold), steam cleaning, and cord changes.
Uphold the ideals of the Cartier Client Experience and demonstrate a clear understanding of luxury service requirements.
Apply client‑experience guidelines and technical expertise to share recommendations with clients about service and product sales (straps, links).
Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
Understand and comply with Cartier security and operational procedures (product handling, inventory control, etc.).
Partner with and assist Boutique staff during daily set‑up and break‑down for opening and closing.
Assist with Boutique projects such as inventory, organization, and restocking of supplies.
Assist in merchandising and daily maintenance of cases, maintaining visual standards and product organization.
Education & Experience
College degree preferred.
2 to 5 years of previous experience in luxury retail, service, or hospitality environments.
General knowledge of timepiece movements and jewelry preferred.
Technical Skills
Available to work retail hours, including weekends.
Ability to work in a fast‑paced retail store environment.
Computer and internet savvy.
MS Office experience required; SAP knowledge preferred.
Personal Skills
Additional language skills (Mandarin, Portuguese, Russian) are a plus.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and priorities.
Attention to detail and the ability to handle multiple tasks with precision.
Professional image, manner, and demeanor.
Compensation Base hourly rate: $20 – $27/HR (subject to negotiation based on skills and experience).
Benefits We care about our associates’ health and wellbeing and offer a comprehensive benefits program, including medical, dental, vision, health savings, and flexible spending accounts. Employees receive life insurance, disability benefits, and a 401(k) with employer match. Wellness reimbursement and paid time off support work‑life balance. Volunteer time off is encouraged to support community initiatives.
This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.
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