Demoulas Super Markets, Inc.
Service Desk Specialist / IT Support Specialist
Demoulas Super Markets, Inc., Andover, Massachusetts, us, 05544
Service Desk Specialist / IT Support Specialist
Ready to take the next step in your IT support career? Join Demoulas Super Markets, Inc., the company behind Market Basket, as a Service Desk Specialist in a fast‑moving, essential industry. You’ll troubleshoot real‑time technical issues, assist with equipment deployments, and support end users across desktop systems, mobile devices, and business‑critical applications.
You’ll serve as a technical escalation point for our Business Technology Support team, diagnosing, resolving, and escalating complex technical issues as needed. Your insights from escalated tickets will also help shape our knowledge management priorities, driving improvements in internal documentation, end‑user training, and issue prevention.
This is a full‑time, on‑site IT support position in Andover, MA with future growth potential across infrastructure, networking, cybersecurity, and development.
Job Responsibilities
Provide Tier 1 and Tier 2 support to in‑store associates, office employees, and warehouse staff
Troubleshoot desktop operating systems (Windows 10/11, macOS, Linux), hardware, and mobile devices (iOS, Android)
Assist with network support including wired and wireless connectivity, IP address/DNS/DHCP issues
Handle service requests including password resets, software installations, and system access provisioning
Deploy and configure desktops, laptops, and peripherals using imaging tools and internal standards
Perform basic server support tasks (monitoring, patching, alerting) and elevate advanced issues
Log and manage tickets using our ServiceNow IT service management (ITSM) platform
Use remote support tools and diagnostic software to resolve end‑user issues
Maintain and contribute to internal IT documentation and knowledge base
Skills That Matter
Help Desk Support / Technical Support Specialist / IT Technician
Active Directory, Microsoft 365, ServiceNow, Endpoint Imaging, Remote Desktop
ITIL processes, Ticket Management, User Support, Troubleshooting
Computer Setup, Device Deployment, Network Support, Hardware Repair
Qualifications
2+ years in a help desk, technical support, or IT support technician role (preferred)
CompTIA A+ Certification or equivalent (required)
Strong troubleshooting skills across hardware, OS, and connectivity
Familiarity with enterprise systems such as Microsoft 365, Active Directory, and Intune
Solid communication and customer service skills
Ability to document work clearly and follow standard operating procedures
Why Join the Market Basket Team?
100+ Years of Stability – A family‑owned company serving our community with a commitment to quality and affordability
Career Growth Potential – Gain exposure to infrastructure, networking, cybersecurity, and development
Local Opportunity – Conveniently located full‑time IT job in Andover, MA
Team‑Oriented Culture – Join a supportive IT environment that values learning, service, and reliability
Join a Successful Team – Consistently ranked among the top grocery chains, we’re investing in technology and the future. Be part of a company that’s built to last.
Demoulas Super Markets, Inc. is an Equal Opportunity Employer. All applicants will receive consideration on qualifications, and without regard to Age, Race, Color, National Origin, Religion, Marital Status, Handicap or Disability, Sex, Sexual Orientation, Gender, Gender Identity, Gender Expression, Military or Veteran Status, or any other protected group under the law.
Company Description: Demoulas Super Markets, Inc. operating for over 100 years, is a leader in the grocery industry with 90+ retail stores and three distribution centers currently spanning Massachusetts, New Hampshire, Maine and Rhode Island. Operating under the Market Basket and MB Spirits banner, our team focuses on providing great customer service and quality products, at "More for Your Dollar" prices in the greater communities we serve.
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You’ll serve as a technical escalation point for our Business Technology Support team, diagnosing, resolving, and escalating complex technical issues as needed. Your insights from escalated tickets will also help shape our knowledge management priorities, driving improvements in internal documentation, end‑user training, and issue prevention.
This is a full‑time, on‑site IT support position in Andover, MA with future growth potential across infrastructure, networking, cybersecurity, and development.
Job Responsibilities
Provide Tier 1 and Tier 2 support to in‑store associates, office employees, and warehouse staff
Troubleshoot desktop operating systems (Windows 10/11, macOS, Linux), hardware, and mobile devices (iOS, Android)
Assist with network support including wired and wireless connectivity, IP address/DNS/DHCP issues
Handle service requests including password resets, software installations, and system access provisioning
Deploy and configure desktops, laptops, and peripherals using imaging tools and internal standards
Perform basic server support tasks (monitoring, patching, alerting) and elevate advanced issues
Log and manage tickets using our ServiceNow IT service management (ITSM) platform
Use remote support tools and diagnostic software to resolve end‑user issues
Maintain and contribute to internal IT documentation and knowledge base
Skills That Matter
Help Desk Support / Technical Support Specialist / IT Technician
Active Directory, Microsoft 365, ServiceNow, Endpoint Imaging, Remote Desktop
ITIL processes, Ticket Management, User Support, Troubleshooting
Computer Setup, Device Deployment, Network Support, Hardware Repair
Qualifications
2+ years in a help desk, technical support, or IT support technician role (preferred)
CompTIA A+ Certification or equivalent (required)
Strong troubleshooting skills across hardware, OS, and connectivity
Familiarity with enterprise systems such as Microsoft 365, Active Directory, and Intune
Solid communication and customer service skills
Ability to document work clearly and follow standard operating procedures
Why Join the Market Basket Team?
100+ Years of Stability – A family‑owned company serving our community with a commitment to quality and affordability
Career Growth Potential – Gain exposure to infrastructure, networking, cybersecurity, and development
Local Opportunity – Conveniently located full‑time IT job in Andover, MA
Team‑Oriented Culture – Join a supportive IT environment that values learning, service, and reliability
Join a Successful Team – Consistently ranked among the top grocery chains, we’re investing in technology and the future. Be part of a company that’s built to last.
Demoulas Super Markets, Inc. is an Equal Opportunity Employer. All applicants will receive consideration on qualifications, and without regard to Age, Race, Color, National Origin, Religion, Marital Status, Handicap or Disability, Sex, Sexual Orientation, Gender, Gender Identity, Gender Expression, Military or Veteran Status, or any other protected group under the law.
Company Description: Demoulas Super Markets, Inc. operating for over 100 years, is a leader in the grocery industry with 90+ retail stores and three distribution centers currently spanning Massachusetts, New Hampshire, Maine and Rhode Island. Operating under the Market Basket and MB Spirits banner, our team focuses on providing great customer service and quality products, at "More for Your Dollar" prices in the greater communities we serve.
#J-18808-Ljbffr