Aveanna Healthcare
Overview
As an Operations Specialist, you will be an integral part of the team, contributing to the seamless functioning of various office operations. This multifaceted role requires a versatile professional with expertise in customer service, personnel and operations support. The successful Operations Specialist will excel in a dynamic environment, demonstrating the ability to handle diverse tasks efficiently.
Location Phoenix, AZ
Compensation $21/HR, + Incentive Potential
Benefits Overview
Health, Dental, Vision Insurance
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan
Company-Paid Life Insurance
Paid Holidays, Paid Vacation Days, Paid Sick Days
Opportunities to advance and grow professionally
Essential Job Functions Act as a point of contact for inquiries, providing exceptional service and fostering positive relationships with patient families, caregivers, colleagues, and external stakeholders.
Collaborate with teams to enhance overall customer satisfaction and experience.
Physician signature management: Track and obtain signed plans of care (POCs) from ordering medical personnel (e.g., Physician, Nurse Practitioner). Manage physician order tracking in myUnity. Support clinical team in assembling initial POC packets and submitting for timely signatures. Assemble and submit re-certification POC packets with required paperwork and request physician approval on behalf of clinical teams.
Location Support: Assist with coordination of day‑to‑day office operations. Manage and maintain documentation and records. Submit and track requested documentation and records. Coordinate logistics for meetings, events, and office functions. Oversee office supplies, equipment, and facilities. Assist in answering incoming calls and ensuring accurate messages. Mail distribution. Process invoices. Perform other duties as needed to support location needs.
Personnel Support: Onboarding, offboarding, and record‑keeping. Coordinate fingerprinting. Assist with recruiting activities. Ensure security and accuracy of caregiver personnel files, including verifying and maintaining credentials. Create and provide monthly evaluation and skills report to Director(s). Backup payroll processes during absence of the Client Service Supervisor or Executive Director.
Requirements
High school diploma or GED
Two (2) years general office experience
Proficient typing skills
Proficient Microsoft Office skills
Preferences
Private duty, home care or health care experience
Advanced Microsoft Excel skills
Other Skills / Abilities
Maintain company and employee confidentiality.
Maintain professional boundaries.
Stay calm and professional in stressful situations.
Attention to detail.
Time management.
Effective problem‑solving and conflict resolution.
Excellent organization and communication skills.
Physical Requirements
Must be able to speak, write, read, and understand English.
Occasional lifting, carrying, pushing, and pulling of up to 25 pounds.
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Must be able to sit and climb stairs.
Must have visual and hearing acuity.
Environment Performs duties in an office environment with occasional field visits during agency operating hours. Must function in a wide variety of environments which may involve exposure to allergens and other conditions.
Other Duties Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vaccine Requirement As an employer accepting Medicare and Medicaid funds, employees must comply with all health‑related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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Location Phoenix, AZ
Compensation $21/HR, + Incentive Potential
Benefits Overview
Health, Dental, Vision Insurance
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan
Company-Paid Life Insurance
Paid Holidays, Paid Vacation Days, Paid Sick Days
Opportunities to advance and grow professionally
Essential Job Functions Act as a point of contact for inquiries, providing exceptional service and fostering positive relationships with patient families, caregivers, colleagues, and external stakeholders.
Collaborate with teams to enhance overall customer satisfaction and experience.
Physician signature management: Track and obtain signed plans of care (POCs) from ordering medical personnel (e.g., Physician, Nurse Practitioner). Manage physician order tracking in myUnity. Support clinical team in assembling initial POC packets and submitting for timely signatures. Assemble and submit re-certification POC packets with required paperwork and request physician approval on behalf of clinical teams.
Location Support: Assist with coordination of day‑to‑day office operations. Manage and maintain documentation and records. Submit and track requested documentation and records. Coordinate logistics for meetings, events, and office functions. Oversee office supplies, equipment, and facilities. Assist in answering incoming calls and ensuring accurate messages. Mail distribution. Process invoices. Perform other duties as needed to support location needs.
Personnel Support: Onboarding, offboarding, and record‑keeping. Coordinate fingerprinting. Assist with recruiting activities. Ensure security and accuracy of caregiver personnel files, including verifying and maintaining credentials. Create and provide monthly evaluation and skills report to Director(s). Backup payroll processes during absence of the Client Service Supervisor or Executive Director.
Requirements
High school diploma or GED
Two (2) years general office experience
Proficient typing skills
Proficient Microsoft Office skills
Preferences
Private duty, home care or health care experience
Advanced Microsoft Excel skills
Other Skills / Abilities
Maintain company and employee confidentiality.
Maintain professional boundaries.
Stay calm and professional in stressful situations.
Attention to detail.
Time management.
Effective problem‑solving and conflict resolution.
Excellent organization and communication skills.
Physical Requirements
Must be able to speak, write, read, and understand English.
Occasional lifting, carrying, pushing, and pulling of up to 25 pounds.
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Must be able to sit and climb stairs.
Must have visual and hearing acuity.
Environment Performs duties in an office environment with occasional field visits during agency operating hours. Must function in a wide variety of environments which may involve exposure to allergens and other conditions.
Other Duties Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vaccine Requirement As an employer accepting Medicare and Medicaid funds, employees must comply with all health‑related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr