Omni Fiber
NOC Technician II (Ciena)- Network Operations
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NOC Technician II (Ciena)- Network Operations
role at
Omni Fiber
Preferred Locations: Port Clinton, OH / Columbus OH / Allen TX
Responsibilities
40% Monitoring, troubleshooting, repair, and documentation of network incidents and escalations from lower tiers of support
30% Provisioning/deprovisioning of network elements and customer circuit services
10% Maintenance of the operational network including monitoring and controlling work of other teams/vendors during maintenance windows
10% Develop structured procedures for Tier 1 triage and repair of repetitive network issues
10% Other technical work as directed
Experience Required
Minimum 2 years of most recent experience in a service provider network operations center (NOC) directly troubleshooting and repairing network elements in a Tier 2+ or equivalent role
Fiber PON / DSL or Cable broadband NOC experience is required
Experience configuring, monitoring, and troubleshooting service provider networks, residential fiber broadband services, and commercial ELAN/ELINE virtual circuits
Track record of self-motivated study and advancement of technical skills in their current role
Skills Required
Configuration and troubleshooting of routing and switching technologies in common use in service-provider networks
BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, ISIS-SR / OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
Cisco Service Provider / IOS-XR routers and switches or equivalent devices w/ IOS style CLIs
Fiber OLT/ONT/ONU PON platforms and technologies
Metro Ethernet ELINE/ELAN circuits, EIA/DIA circuits, NIDs, and optics
Physical ethernet/fiber/power/rack and cabling practices in a data center, professional office, or service provider environments
Accurate and timely execution of common technical support and incident management processes, including ticketing, method of procedure (MOP), customer support, documentation, notification, and change management procedures
Customer service, team, and speaking skills
Fluency in English is required (fluency in any 2nd language desired)
Conflict resolution, empathy, and de-escalation during difficult customer interactions
Ability and patience to explain and relate technical topics to non-technical people
An always-helpful positive attitude
Broadband customer troubleshooting and current or prior technical or field support skills
Knowledge of TCP/IP and the common applications of the Internet (DNS, DHCP, HTTP, etc.)
Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting
Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus) and physical cabling
Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
Familiarity with the concepts and implementation of subscriber provisioning for broadband services
Self-motivated to learn and advance their skills in service provider network engineering, technologies, and practices
Candidates will be required to obtain and maintain Ciena CRS and MEF / Ciena CE certification as part of their job role
Preferred Skills
Experience on Cisco, Juniper, and/or Ciena Routing and Switching equipment in a service provider MPLS environment providing commercial DIA/EIA/ELINE/ELAN and MEF-compliant virtual circuits to customers
Experience on Ciena routing and switching and PON element management systems such as MCP, Navigator, and MCMS
Any of the following technical certifications are desired:
Ciena CE-A/CE-P and/or CRS-A/CRS-P/CRS-C
Cisco CCNP-SP or higher (Service Provider tracks)
Juniper JNCIS-SP or higher (Service Provider tracks)
Nokia NRS-I/II or higher
Metro Ethernet Forum (MEF)
Equivalent professional-level service provider certifications from any other vendor
Familiarity with internet caching technologies and CDNs
Familiarity with common service provider level security threats and mitigation methods
Knowledge of Windows / Linux system administration and common administration tasks
A working knowledge of programming or scripting languages
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NOC Technician II (Ciena)- Network Operations
role at
Omni Fiber
Preferred Locations: Port Clinton, OH / Columbus OH / Allen TX
Responsibilities
40% Monitoring, troubleshooting, repair, and documentation of network incidents and escalations from lower tiers of support
30% Provisioning/deprovisioning of network elements and customer circuit services
10% Maintenance of the operational network including monitoring and controlling work of other teams/vendors during maintenance windows
10% Develop structured procedures for Tier 1 triage and repair of repetitive network issues
10% Other technical work as directed
Experience Required
Minimum 2 years of most recent experience in a service provider network operations center (NOC) directly troubleshooting and repairing network elements in a Tier 2+ or equivalent role
Fiber PON / DSL or Cable broadband NOC experience is required
Experience configuring, monitoring, and troubleshooting service provider networks, residential fiber broadband services, and commercial ELAN/ELINE virtual circuits
Track record of self-motivated study and advancement of technical skills in their current role
Skills Required
Configuration and troubleshooting of routing and switching technologies in common use in service-provider networks
BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, ISIS-SR / OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
Cisco Service Provider / IOS-XR routers and switches or equivalent devices w/ IOS style CLIs
Fiber OLT/ONT/ONU PON platforms and technologies
Metro Ethernet ELINE/ELAN circuits, EIA/DIA circuits, NIDs, and optics
Physical ethernet/fiber/power/rack and cabling practices in a data center, professional office, or service provider environments
Accurate and timely execution of common technical support and incident management processes, including ticketing, method of procedure (MOP), customer support, documentation, notification, and change management procedures
Customer service, team, and speaking skills
Fluency in English is required (fluency in any 2nd language desired)
Conflict resolution, empathy, and de-escalation during difficult customer interactions
Ability and patience to explain and relate technical topics to non-technical people
An always-helpful positive attitude
Broadband customer troubleshooting and current or prior technical or field support skills
Knowledge of TCP/IP and the common applications of the Internet (DNS, DHCP, HTTP, etc.)
Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting
Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus) and physical cabling
Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
Familiarity with the concepts and implementation of subscriber provisioning for broadband services
Self-motivated to learn and advance their skills in service provider network engineering, technologies, and practices
Candidates will be required to obtain and maintain Ciena CRS and MEF / Ciena CE certification as part of their job role
Preferred Skills
Experience on Cisco, Juniper, and/or Ciena Routing and Switching equipment in a service provider MPLS environment providing commercial DIA/EIA/ELINE/ELAN and MEF-compliant virtual circuits to customers
Experience on Ciena routing and switching and PON element management systems such as MCP, Navigator, and MCMS
Any of the following technical certifications are desired:
Ciena CE-A/CE-P and/or CRS-A/CRS-P/CRS-C
Cisco CCNP-SP or higher (Service Provider tracks)
Juniper JNCIS-SP or higher (Service Provider tracks)
Nokia NRS-I/II or higher
Metro Ethernet Forum (MEF)
Equivalent professional-level service provider certifications from any other vendor
Familiarity with internet caching technologies and CDNs
Familiarity with common service provider level security threats and mitigation methods
Knowledge of Windows / Linux system administration and common administration tasks
A working knowledge of programming or scripting languages
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