BrightSpeed
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality...designing and building a world class fiber network and creating a customer experience second to none.
Job Description As a Business Development Manager, your responsibilities will include:
Segmentation, Targeting and Positioning
Product / Market Fit customer, channel, and partner
Define targeted solutions, offers, compensation, contracts, and reporting
Develop or confirm volume forecast assumptions by segment
Work with Marketing, Sales Ops and Finance on business case if needed
Utilize "voice of the partner" to develop and position solutions and programs
Solution Design and Development
Confirm and refine concepts from joint planning and engagement workshop
Co-create solution; engage with partner
Work with engineers, architects, product, offer management, and support
Work with Finance to develop business case assumptions
Identify and implement betas or ICBs, assess and refine prototype
Rollout repeatable solution
Sales Enablement and Tools
Develop programs, playbooks, plays and M&Ps
Develop incentives - Concept development, business case, review and approval, implementation, claims, audit, payout
Partner onboarding - Basic training, M&Ps, Brightspeed positioning
Partner enablement to ensure sustainable and substantial sales volume
Product and program launch readiness - Product readiness, systems readiness, partner training, sales ops readiness, direct sales team, and partners
Sales effectiveness - measurement, assessment, and prescriptive fix
Integrate partner Experience - Ensure partner programs, content, GTM and tools are designed from partner perspective, not just versions of direct tools
Partner self-service and systems access - Agile development, UX betas and friendly's, rollout and communication, adoption and usage, measurement
Guide sales tools - Systems instantiation, credentials, adoption and usage, measurement
Drive APIs - Work with product and IT to deliver and manage APIs that provide partners with pre-sales, sales, post sales and customer lifecycle information. As well as information for the partner lifecycle such as results and commissions statements
Go To Market Implementation
Align with companywide initiatives and launches
Develop partner STP - Segmentation, targeting and positioning
Account for end-to-end partner experience and process implications; determine GTM readiness Go/No Go
Develop sales objectives, support resources, program costs and budgets and measurement plan
Guide partner communications and training
If channel integrated selling is important ensure direct sales teams are included as well
Measurement and Effectiveness
Develop the annual and quarterly planning and forecasting, sales revenue, retention/churn, expense
Identify baseline, objectives and stretch or gap analysis
Conduct assessments, diagnostics, prescriptive recommendations
Deliver information in a way that is easily consumed, understood, and utilized
Reports, reporting tools and dashboards
Prepare for partner and customer quarterly and periodic reviews
Partner Relationship Management
Maintain a roster or database of each partner's key stakeholders
Develop partner listen posts: advisory council; focus groups and one-on-one; Net Promoter Survey; including case follow up
Conduct assessments, diagnostics, prescriptive recommendations
Understand the partner lifecycle and develop programs to address portions of that lifecycle - moments of truth, LBGUPS, journey mapping
Partner enablement from on boarding to a sustainable and substantial sales volume
Partner contract management including master service agreements, addendums, ROE, compensation and incentives
Social Media/LinkedIn
Work with the Indirect sales team to build target profile of agents
Develop agent messages and increase agent connections
Help deliver content to agent community
Run reports and analytics on viewership and response rates
Monitor response and direct to team members or respond on behalf of the Indirect sales team
Monitor critical events and posts from within the agent and partner community
Monitor partner communications about Brightspeed
Qualifications WHAT IT TAKES TO CATCH OUR EYE:
Bachelor's Degree in Business or related field
10+ years of relevant experience, preferably in the telecommunications industry
Strong leadership and coalition building skills in a highly dynamic and fluid working environment; including cross-group collaboration, clear communications, and the ability to influence without direct control over product, sales, and customer success
Maximize impact of the partnership and orchestrate engagement and alignment of resources invested in developing the partnership
Strong knowledge of GTM models
Demonstrated ability to get things done, build consensus, resolve conflict, and solve tough business problems, working in concert with others
Ability to thrive in a fast-paced, high-growth environment
A keen sense of ownership, drive, and execution
Prior experience working with GSI and technology partners go-to-market, services, and joint solution strategy desired
The right person will be both strategic and tactical, possessing 10+ years of business development, strategic partnerships, account management, solution selling, or program/product management experience.
Experience with managing partnerships (GTM, sales, or technical)
Very strong written, oral, and social communication skills
Strong customer orientation
Additional Information WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us become fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
Privacy Notices
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
#J-18808-Ljbffr
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality...designing and building a world class fiber network and creating a customer experience second to none.
Job Description As a Business Development Manager, your responsibilities will include:
Segmentation, Targeting and Positioning
Product / Market Fit customer, channel, and partner
Define targeted solutions, offers, compensation, contracts, and reporting
Develop or confirm volume forecast assumptions by segment
Work with Marketing, Sales Ops and Finance on business case if needed
Utilize "voice of the partner" to develop and position solutions and programs
Solution Design and Development
Confirm and refine concepts from joint planning and engagement workshop
Co-create solution; engage with partner
Work with engineers, architects, product, offer management, and support
Work with Finance to develop business case assumptions
Identify and implement betas or ICBs, assess and refine prototype
Rollout repeatable solution
Sales Enablement and Tools
Develop programs, playbooks, plays and M&Ps
Develop incentives - Concept development, business case, review and approval, implementation, claims, audit, payout
Partner onboarding - Basic training, M&Ps, Brightspeed positioning
Partner enablement to ensure sustainable and substantial sales volume
Product and program launch readiness - Product readiness, systems readiness, partner training, sales ops readiness, direct sales team, and partners
Sales effectiveness - measurement, assessment, and prescriptive fix
Integrate partner Experience - Ensure partner programs, content, GTM and tools are designed from partner perspective, not just versions of direct tools
Partner self-service and systems access - Agile development, UX betas and friendly's, rollout and communication, adoption and usage, measurement
Guide sales tools - Systems instantiation, credentials, adoption and usage, measurement
Drive APIs - Work with product and IT to deliver and manage APIs that provide partners with pre-sales, sales, post sales and customer lifecycle information. As well as information for the partner lifecycle such as results and commissions statements
Go To Market Implementation
Align with companywide initiatives and launches
Develop partner STP - Segmentation, targeting and positioning
Account for end-to-end partner experience and process implications; determine GTM readiness Go/No Go
Develop sales objectives, support resources, program costs and budgets and measurement plan
Guide partner communications and training
If channel integrated selling is important ensure direct sales teams are included as well
Measurement and Effectiveness
Develop the annual and quarterly planning and forecasting, sales revenue, retention/churn, expense
Identify baseline, objectives and stretch or gap analysis
Conduct assessments, diagnostics, prescriptive recommendations
Deliver information in a way that is easily consumed, understood, and utilized
Reports, reporting tools and dashboards
Prepare for partner and customer quarterly and periodic reviews
Partner Relationship Management
Maintain a roster or database of each partner's key stakeholders
Develop partner listen posts: advisory council; focus groups and one-on-one; Net Promoter Survey; including case follow up
Conduct assessments, diagnostics, prescriptive recommendations
Understand the partner lifecycle and develop programs to address portions of that lifecycle - moments of truth, LBGUPS, journey mapping
Partner enablement from on boarding to a sustainable and substantial sales volume
Partner contract management including master service agreements, addendums, ROE, compensation and incentives
Social Media/LinkedIn
Work with the Indirect sales team to build target profile of agents
Develop agent messages and increase agent connections
Help deliver content to agent community
Run reports and analytics on viewership and response rates
Monitor response and direct to team members or respond on behalf of the Indirect sales team
Monitor critical events and posts from within the agent and partner community
Monitor partner communications about Brightspeed
Qualifications WHAT IT TAKES TO CATCH OUR EYE:
Bachelor's Degree in Business or related field
10+ years of relevant experience, preferably in the telecommunications industry
Strong leadership and coalition building skills in a highly dynamic and fluid working environment; including cross-group collaboration, clear communications, and the ability to influence without direct control over product, sales, and customer success
Maximize impact of the partnership and orchestrate engagement and alignment of resources invested in developing the partnership
Strong knowledge of GTM models
Demonstrated ability to get things done, build consensus, resolve conflict, and solve tough business problems, working in concert with others
Ability to thrive in a fast-paced, high-growth environment
A keen sense of ownership, drive, and execution
Prior experience working with GSI and technology partners go-to-market, services, and joint solution strategy desired
The right person will be both strategic and tactical, possessing 10+ years of business development, strategic partnerships, account management, solution selling, or program/product management experience.
Experience with managing partnerships (GTM, sales, or technical)
Very strong written, oral, and social communication skills
Strong customer orientation
Additional Information WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us become fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
Privacy Notices
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
#J-18808-Ljbffr