Lutheran Social Services
Occupancy Specialist/Property Manager
Lutheran Social Services, Milwaukee, Wisconsin, United States, 53244
Lutheran Social Services (LSS) is a private, non‑profit human service agency serving more than 125,000 clients annually across Wisconsin and Upper Michigan. We provide outpatient behavioral health management, adoption services, older adult services, community corrections programs and support services for children, youth and families, adults with disabilities, and mental health concerns.
Motivated by the compassion of Christ, we help people improve the quality of their lives. If you share this mission and want to use your talents to serve, we invite you to apply for the following opportunity.
Occupancy Specialist - Apartment Communities in Milwaukee Location:
Milwaukee, WI (serving multiple communities)
Employer:
Lutheran Social Services of Wisconsin & Upper Michigan (LSS)
Employment Type:
Full‑time, Benefit‑Eligible
Schedule:
Primarily Monday‑Friday, 1st shift (flexed as needed for tenant needs)
About the Role Lutheran Social Services (LSS) is seeking a detail‑oriented and customer‑focused Occupancy Specialist to manage day‑to‑day property operations across several HUD projects and LSS‑owned or managed apartment rental programs in Milwaukee. This role is central to ensuring compliance with HUD regulations, maintaining strong tenant relations, and supporting the overall success of our housing programs. You will serve as the primary representative of LSS for tenants, stakeholders and community partners while ensuring properties remain welcoming, compliant and financially sound.
Key Responsibilities
Serve as the agency representative for tenants, stakeholders and community partners.
Manage tenant relations, enforce lease requirements and address concerns promptly.
Complete HUD Certified Occupancy Specialist training and maintain working knowledge of HUD handbooks.
Market and promote properties to maintain occupancy rates that meet or exceed budget goals.
Collect and record payments (rents, deposits, fees) and prepare accurate monthly deposit reports.
Review financial reports, monitor charges and communicate discrepancies.
Oversee tenant certifications, leases and ensure accuracy of documentation.
Maintain HUD‑compliant waiting lists and tenant files.
Ensure compliance with Fair Housing laws and participate in annual training.
Support property curb appeal and facility standards (e.g., light cleaning, snow/ice removal, trash pickup).
Conduct apartment inspections and prepare for HUD, WHEDA, REAC and other compliance inspections.
Handle on‑call/after‑hours communications for facility or resident issues.
Coordinate facility testing (fire extinguishers, elevators, sprinklers, smoke detectors, etc.).
Complete background and credit checks as assigned.
Participate in ongoing training and professional development.
Qualifications
Education:
High school diploma or GED required.
Experience:
Previous property management or customer service experience preferred.
Licenses/Certifications:
Valid driver's license and reliable transportation; satisfactory driving record per LSS Driver Safety Procedure; ability to meet LSS auto insurance requirements; must attend and pass HUD Certified Occupancy Specialist training.
Skills & Competencies
Strong organizational and communication skills.
Ability to work independently and collaboratively.
Knowledge of HUD regulations, Fair Housing laws and property management practices.
Comfort with financial reporting and documentation.
Flexibility to respond to tenant and property needs, including occasional evenings and weekends.
Benefits & Perks
Medical, Dental and Vision Insurance
Flexible Spending Accounts (Dependent & Health Care)
Mileage Reimbursement
Paid Time Off plus 10 Paid Holidays
403(b) Retirement Plan with company contribution
Employee Assistance Program
Service Awards & Recognition
Why Join LSS? As an Occupancy Specialist, you will play a vital role in ensuring safe, affordable housing for residents while building meaningful relationships and supporting compliance standards. You will be part of a mission‑driven nonprofit committed to strengthening communities and empowering individuals.
Apply Today!
Lutheran Social Services of WI & Upper MI is an Equal Opportunity/Affirmative Action Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Motivated by the compassion of Christ, we help people improve the quality of their lives. If you share this mission and want to use your talents to serve, we invite you to apply for the following opportunity.
Occupancy Specialist - Apartment Communities in Milwaukee Location:
Milwaukee, WI (serving multiple communities)
Employer:
Lutheran Social Services of Wisconsin & Upper Michigan (LSS)
Employment Type:
Full‑time, Benefit‑Eligible
Schedule:
Primarily Monday‑Friday, 1st shift (flexed as needed for tenant needs)
About the Role Lutheran Social Services (LSS) is seeking a detail‑oriented and customer‑focused Occupancy Specialist to manage day‑to‑day property operations across several HUD projects and LSS‑owned or managed apartment rental programs in Milwaukee. This role is central to ensuring compliance with HUD regulations, maintaining strong tenant relations, and supporting the overall success of our housing programs. You will serve as the primary representative of LSS for tenants, stakeholders and community partners while ensuring properties remain welcoming, compliant and financially sound.
Key Responsibilities
Serve as the agency representative for tenants, stakeholders and community partners.
Manage tenant relations, enforce lease requirements and address concerns promptly.
Complete HUD Certified Occupancy Specialist training and maintain working knowledge of HUD handbooks.
Market and promote properties to maintain occupancy rates that meet or exceed budget goals.
Collect and record payments (rents, deposits, fees) and prepare accurate monthly deposit reports.
Review financial reports, monitor charges and communicate discrepancies.
Oversee tenant certifications, leases and ensure accuracy of documentation.
Maintain HUD‑compliant waiting lists and tenant files.
Ensure compliance with Fair Housing laws and participate in annual training.
Support property curb appeal and facility standards (e.g., light cleaning, snow/ice removal, trash pickup).
Conduct apartment inspections and prepare for HUD, WHEDA, REAC and other compliance inspections.
Handle on‑call/after‑hours communications for facility or resident issues.
Coordinate facility testing (fire extinguishers, elevators, sprinklers, smoke detectors, etc.).
Complete background and credit checks as assigned.
Participate in ongoing training and professional development.
Qualifications
Education:
High school diploma or GED required.
Experience:
Previous property management or customer service experience preferred.
Licenses/Certifications:
Valid driver's license and reliable transportation; satisfactory driving record per LSS Driver Safety Procedure; ability to meet LSS auto insurance requirements; must attend and pass HUD Certified Occupancy Specialist training.
Skills & Competencies
Strong organizational and communication skills.
Ability to work independently and collaboratively.
Knowledge of HUD regulations, Fair Housing laws and property management practices.
Comfort with financial reporting and documentation.
Flexibility to respond to tenant and property needs, including occasional evenings and weekends.
Benefits & Perks
Medical, Dental and Vision Insurance
Flexible Spending Accounts (Dependent & Health Care)
Mileage Reimbursement
Paid Time Off plus 10 Paid Holidays
403(b) Retirement Plan with company contribution
Employee Assistance Program
Service Awards & Recognition
Why Join LSS? As an Occupancy Specialist, you will play a vital role in ensuring safe, affordable housing for residents while building meaningful relationships and supporting compliance standards. You will be part of a mission‑driven nonprofit committed to strengthening communities and empowering individuals.
Apply Today!
Lutheran Social Services of WI & Upper MI is an Equal Opportunity/Affirmative Action Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr