ARKANCE USA
Implementation Technician, Construction
ARKANCE USA, Irvine, California, United States, 92713
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Implementation Technician, Construction
role at
ARKANCE USA .
About ARKANCE US Company ARKANCE US is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. Established in 2018, ARKANCE aims to be the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and is an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers purpose‑built in‑house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. For more information, visit https://www.arkance.us/.
At ARKANCE US, our culture is built on the values of respect, courage, entrepreneurship, and friendliness. These values guide collaboration, innovation, trust, and support, creating an environment where every team member can thrive and contribute to shared success.
Position Overview The Implementation Technician serves as a delivery expert, driving successful implementation and customer adoption of ARKANCE solutions and technology offerings. This role focuses primarily on executing complex construction technology implementations, ensuring customers realize maximum value from their technology investments through hands‑on delivery, training, and ongoing support.
Implementation Technicians own the post‑sales customer journey, managing multiple concurrent implementations from discovery through deployment and optimization. The role requires deep construction industry expertise combined with technical proficiency to deliver solutions that transform customer workflows and business processes.
The role will assist with scoping new opportunities, preparing demonstrations, delivering implementations, and supporting customers as they onboard to our platform ecosystem (e.g., Autodesk Construction Cloud, NetSuite, custom integrations, and analytics tooling).
Key Responsibilities Customer‑Facing Services (65%-80% Billable Time)
Drive successful implementations for Construction‑specific accounts (Subcontractor, General Contractor, Owner/Developer) with customers $1M – 50M+ in annual revenue
Manage up to 25 implementations simultaneously, including both strategic and program‑level customers
Deliver advanced training, consulting, and implementation services focused on high‑level scenarios specific to Autodesk Construction Cloud portfolio
Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs
Develop detailed proposal documentation with schedules of work based on customer needs and recommendations
Deliver on‑site training as a professional technical representative to ensure customer satisfaction
Leverage real‑world construction experience to define customer workflows and identify stopgaps and deficiencies
Support customer success through technical product implementation, consulting, mentoring, training, and support services
Provide technical product assistance ensuring technical satisfaction
Adhere to company‑standard technical implementations to address specific customer needs
Maintain consistent tracking of project hours and proactive communication with Project Managers regarding delivery status
Manage $XX or more of customer project work quarterly
Sales Support Activities (10%-20% Pre‑Sales Time)
Lead late‑stage pre‑sales scoping sessions to define scale and scope of potential implementations
Develop and conduct professional product presentations and demonstrations to generate sales
Identify opportunities for additional products and services during implementation engagements to address unrealized customer needs
Partner with sales team to share in‑depth product and customer knowledge to increase sales of Autodesk products and ARKANCE‑supported solutions
Provide competitive analysis of Autodesk products versus competitive products throughout the post‑sales cycle
Relay customer input regarding product enhancements and prioritization needs
Administrative and Development Activities (5%-10% Overhead Time)
Maintain industry‑recognized leadership position through social networking and public events including: product tips/tricks, white papers, publication articles, marketing presentations, tradeshows, AU presentations, and blogging
Maintain cutting‑edge experience with Autodesk Tools within 2 years of release and other software applications as determined by management
Complete mandatory weekly digital timesheet accounting
Maintain consistent tracking of customer hours and communication with Project Managers
Provide transparent communication with project‑assigned PM regarding project probability of success/failure
Individual targets may vary based on assignments and initiatives tasked to the team members
Required Qualifications Technical Expertise
Degree in Construction Management, Architecture, Engineering, or similar AECO fields
3-5 years of Subcontractor, General Contractor, and/or Owner/Developer industry experience
Business and Industry Knowledge
Thorough understanding of Construction Project Lifecycles
Ability to coordinate effectively when multiple project priorities conflict and provide viable solutions to internal and external customers
Proven ability to drive customer satisfaction in fast‑paced, high‑stress environments
Ability to deal with industry‑specific companies at a business‑to‑business level, identifying and providing solutions that fulfill business needs
Proficient with Microsoft Word, PowerPoint, and Excel
Willingness to travel up to 50%
Excellent communication and presentation skills to effectively communicate solutions/benefits of technology and services to clients
Good working attitude and desire to be a key member of dynamic team
Proactive commitment to project/customer success
Demonstrated ability to work with industry‑specific companies at business‑to‑business level, identifying and providing solutions that fulfill client business needs
Preferred Qualifications
General knowledge of Autodesk offerings for Construction
Broad understanding of costing mechanisms on construction projects, including Budgeting, Pay Applications/Requisitions, Change Management, and Forecasting
General knowledge of ERP systems prevalent in the construction industry
Familiarity with Revit/Navisworks best practices and workflows
Thorough understanding of integrations between systems, such as middleware
Personal Attributes
Continuously pursue self‑improvement in teaching, mentoring, and consulting capabilities
Maintain high personal and professional standards with strong attention to quality
Thrive in collaborative team environments while contributing to overall success
Demonstrate unwavering business ethics and commitment to maintaining ARKANCE US's respected industry reputation
Show willingness and availability for regional and national travel as required
Customer Focus
Establish and maintain high levels of customer confidence and trust
Demonstrate genuine desire to contribute meaningfully to the design industry
Exhibit "make‑it‑happen" attitude with commitment to customer success
Show flexibility in adapting to diverse customer needs and project requirements
This position offers the opportunity to work with industry‑leading technology while making a direct impact on customer success in the dynamic AECO industry.
Physical Requirements
Requires prolonged period of sitting, with occasional standing
Continuous use of computers and other office equipment
Occasionally required to lift, carry, push or pull and/or move up to 10‑25 lbs.
The ability to travel may be required for key events
Pay range for this position:
$90k-110k
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr
Implementation Technician, Construction
role at
ARKANCE USA .
About ARKANCE US Company ARKANCE US is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. Established in 2018, ARKANCE aims to be the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and is an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers purpose‑built in‑house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. For more information, visit https://www.arkance.us/.
At ARKANCE US, our culture is built on the values of respect, courage, entrepreneurship, and friendliness. These values guide collaboration, innovation, trust, and support, creating an environment where every team member can thrive and contribute to shared success.
Position Overview The Implementation Technician serves as a delivery expert, driving successful implementation and customer adoption of ARKANCE solutions and technology offerings. This role focuses primarily on executing complex construction technology implementations, ensuring customers realize maximum value from their technology investments through hands‑on delivery, training, and ongoing support.
Implementation Technicians own the post‑sales customer journey, managing multiple concurrent implementations from discovery through deployment and optimization. The role requires deep construction industry expertise combined with technical proficiency to deliver solutions that transform customer workflows and business processes.
The role will assist with scoping new opportunities, preparing demonstrations, delivering implementations, and supporting customers as they onboard to our platform ecosystem (e.g., Autodesk Construction Cloud, NetSuite, custom integrations, and analytics tooling).
Key Responsibilities Customer‑Facing Services (65%-80% Billable Time)
Drive successful implementations for Construction‑specific accounts (Subcontractor, General Contractor, Owner/Developer) with customers $1M – 50M+ in annual revenue
Manage up to 25 implementations simultaneously, including both strategic and program‑level customers
Deliver advanced training, consulting, and implementation services focused on high‑level scenarios specific to Autodesk Construction Cloud portfolio
Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs
Develop detailed proposal documentation with schedules of work based on customer needs and recommendations
Deliver on‑site training as a professional technical representative to ensure customer satisfaction
Leverage real‑world construction experience to define customer workflows and identify stopgaps and deficiencies
Support customer success through technical product implementation, consulting, mentoring, training, and support services
Provide technical product assistance ensuring technical satisfaction
Adhere to company‑standard technical implementations to address specific customer needs
Maintain consistent tracking of project hours and proactive communication with Project Managers regarding delivery status
Manage $XX or more of customer project work quarterly
Sales Support Activities (10%-20% Pre‑Sales Time)
Lead late‑stage pre‑sales scoping sessions to define scale and scope of potential implementations
Develop and conduct professional product presentations and demonstrations to generate sales
Identify opportunities for additional products and services during implementation engagements to address unrealized customer needs
Partner with sales team to share in‑depth product and customer knowledge to increase sales of Autodesk products and ARKANCE‑supported solutions
Provide competitive analysis of Autodesk products versus competitive products throughout the post‑sales cycle
Relay customer input regarding product enhancements and prioritization needs
Administrative and Development Activities (5%-10% Overhead Time)
Maintain industry‑recognized leadership position through social networking and public events including: product tips/tricks, white papers, publication articles, marketing presentations, tradeshows, AU presentations, and blogging
Maintain cutting‑edge experience with Autodesk Tools within 2 years of release and other software applications as determined by management
Complete mandatory weekly digital timesheet accounting
Maintain consistent tracking of customer hours and communication with Project Managers
Provide transparent communication with project‑assigned PM regarding project probability of success/failure
Individual targets may vary based on assignments and initiatives tasked to the team members
Required Qualifications Technical Expertise
Degree in Construction Management, Architecture, Engineering, or similar AECO fields
3-5 years of Subcontractor, General Contractor, and/or Owner/Developer industry experience
Business and Industry Knowledge
Thorough understanding of Construction Project Lifecycles
Ability to coordinate effectively when multiple project priorities conflict and provide viable solutions to internal and external customers
Proven ability to drive customer satisfaction in fast‑paced, high‑stress environments
Ability to deal with industry‑specific companies at a business‑to‑business level, identifying and providing solutions that fulfill business needs
Proficient with Microsoft Word, PowerPoint, and Excel
Willingness to travel up to 50%
Excellent communication and presentation skills to effectively communicate solutions/benefits of technology and services to clients
Good working attitude and desire to be a key member of dynamic team
Proactive commitment to project/customer success
Demonstrated ability to work with industry‑specific companies at business‑to‑business level, identifying and providing solutions that fulfill client business needs
Preferred Qualifications
General knowledge of Autodesk offerings for Construction
Broad understanding of costing mechanisms on construction projects, including Budgeting, Pay Applications/Requisitions, Change Management, and Forecasting
General knowledge of ERP systems prevalent in the construction industry
Familiarity with Revit/Navisworks best practices and workflows
Thorough understanding of integrations between systems, such as middleware
Personal Attributes
Continuously pursue self‑improvement in teaching, mentoring, and consulting capabilities
Maintain high personal and professional standards with strong attention to quality
Thrive in collaborative team environments while contributing to overall success
Demonstrate unwavering business ethics and commitment to maintaining ARKANCE US's respected industry reputation
Show willingness and availability for regional and national travel as required
Customer Focus
Establish and maintain high levels of customer confidence and trust
Demonstrate genuine desire to contribute meaningfully to the design industry
Exhibit "make‑it‑happen" attitude with commitment to customer success
Show flexibility in adapting to diverse customer needs and project requirements
This position offers the opportunity to work with industry‑leading technology while making a direct impact on customer success in the dynamic AECO industry.
Physical Requirements
Requires prolonged period of sitting, with occasional standing
Continuous use of computers and other office equipment
Occasionally required to lift, carry, push or pull and/or move up to 10‑25 lbs.
The ability to travel may be required for key events
Pay range for this position:
$90k-110k
Equal Opportunity Employer / Veterans / Disabled
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