RR Donnelley & Sons
Dual Document Production Associate, Sr./Creative Designer - Sun - Thurs 1pm-10pm
RR Donnelley & Sons, Wheeling, West Virginia, United States, 26003
Company Description
Williams Lea by RRD is a global business support services company with a strong legacy‑over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We're a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we're the behind‑the‑scenes team making everything run smoothly.
Job Description Williams Lea is hiring for a Hybrid Dual Document Production Associate, Sr./Creative Designer for our Wheeling, WV office to work Sunday to Thursday 1:00 pm to 10:00 pm!
The Dual Senior Document Production Associate/Creative Designer position is responsible for providing document production and graphic design services for our clients.
(* denotes an "essential function")
Perform document production and graphic design work according to established policies and procedures
Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production and graphic design requests to client satisfaction
Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
Assist with coordination of document production services, preparation, intake, and workflow within team
Troubleshoot more complex software or hardware problems
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist peer teams with proofreading, design or other document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost‑efficient manner
Qualifications
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years' experience preferably in a legal, banking or large corporate environment
Document production, word processing experience preferred
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Adept skill in graphic design software
Advanced skill with InDesign and Photoshop preferred
Adept with other software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast‑paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
Must be self‑motivated with positive can‑do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi‑functional and diverse backgrounds
Additional Information The salary for this role at the noted RRD location is $18.50/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.
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We're a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we're the behind‑the‑scenes team making everything run smoothly.
Job Description Williams Lea is hiring for a Hybrid Dual Document Production Associate, Sr./Creative Designer for our Wheeling, WV office to work Sunday to Thursday 1:00 pm to 10:00 pm!
The Dual Senior Document Production Associate/Creative Designer position is responsible for providing document production and graphic design services for our clients.
(* denotes an "essential function")
Perform document production and graphic design work according to established policies and procedures
Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production and graphic design requests to client satisfaction
Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
Assist with coordination of document production services, preparation, intake, and workflow within team
Troubleshoot more complex software or hardware problems
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist peer teams with proofreading, design or other document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost‑efficient manner
Qualifications
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years' experience preferably in a legal, banking or large corporate environment
Document production, word processing experience preferred
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Adept skill in graphic design software
Advanced skill with InDesign and Photoshop preferred
Adept with other software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast‑paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
Must be self‑motivated with positive can‑do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi‑functional and diverse backgrounds
Additional Information The salary for this role at the noted RRD location is $18.50/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.
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