Insight Global
Base pay range
$20.00/hr - $24.00/hr
Position Summary An Insight Global client is seeking a detail‑oriented Collections Specialist to join their RSB portfolio. This role is responsible for managing overdue accounts, ensuring timely payments, and maintaining positive customer relationships. The ideal candidate will have strong communication skills, a proactive approach, and the ability to work independently in a remote environment.
Requirements
High School Diploma/ GED, Bachelor's highly preferred
Minimum 2 years working in collections – open to junior candidates for the right person!
Strong verbal and written communication skills
Experience working with HIGH VOLUME collections (around 300 calls daily)
Drive for growth within the organization
Strong work ethic
Plusses
Experience using Five9 System
Responsibilities
Contact customers regarding past‑due accounts via phone, email, and other communication channels.
Negotiate payment arrangements and resolve outstanding balances professionally.
Maintain accurate records of collection activities and account statuses.
Collaborate with internal teams to address billing discrepancies and customer concerns.
Collection of delinquent RAC financed and Bad Debt accounts in accordance with policies and procedures.
Administration of payment plans on delinquent RAC financed and Bad Debt accounts.
Review and educate customers on contract details.
Provide customer complaint resolution.
Performance of Skip Tracing duties on customers that have relocated.
Make recommendations for process improvement when directed, and handles special projects as assigned.
Seniority level Associate
Employment type Contract
Job function Customer Service
Benefits
Medical insurance
Vision insurance
401(k)
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Position Summary An Insight Global client is seeking a detail‑oriented Collections Specialist to join their RSB portfolio. This role is responsible for managing overdue accounts, ensuring timely payments, and maintaining positive customer relationships. The ideal candidate will have strong communication skills, a proactive approach, and the ability to work independently in a remote environment.
Requirements
High School Diploma/ GED, Bachelor's highly preferred
Minimum 2 years working in collections – open to junior candidates for the right person!
Strong verbal and written communication skills
Experience working with HIGH VOLUME collections (around 300 calls daily)
Drive for growth within the organization
Strong work ethic
Plusses
Experience using Five9 System
Responsibilities
Contact customers regarding past‑due accounts via phone, email, and other communication channels.
Negotiate payment arrangements and resolve outstanding balances professionally.
Maintain accurate records of collection activities and account statuses.
Collaborate with internal teams to address billing discrepancies and customer concerns.
Collection of delinquent RAC financed and Bad Debt accounts in accordance with policies and procedures.
Administration of payment plans on delinquent RAC financed and Bad Debt accounts.
Review and educate customers on contract details.
Provide customer complaint resolution.
Performance of Skip Tracing duties on customers that have relocated.
Make recommendations for process improvement when directed, and handles special projects as assigned.
Seniority level Associate
Employment type Contract
Job function Customer Service
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr