Flooded Screen Prints
Customer Success Coordinator
Flooded Screen Prints, Sanford, North Carolina, United States, 27330
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Customer Success Coordinator
role at
Flooded Screen Prints
(Full‑Time, Sanford, NC)
About the Role The Customer Success Coordinator is the front line of communication between Flooded Screen Prints and our customers. This role ensures every customer has a smooth, stress‑free experience from the first inquiry to quote approval to order completion. You’ll manage customer expectations, maintain organized communication, and ensure each order flows accurately into production. You are the customers’ advocate inside the shop and the team’s support on the outside.
Key Responsibilities
Customer Communication and Support: Serve as the primary point of contact for all customer questions, updates, and support needs. Respond to emails, phone calls, text messages, and walk‑ins promptly and professionally. Maintain Flooded’s brand tone: friendly, helpful, informal, but clear.
Quote and Order Management: Gather accurate job details from customers and enter them into YoPrint. Create and send quotes within expected timeframes. Follow up on all open quotes until a decision is made. Confirm payment and move jobs into production once approved.
Customer Success Monitoring:
Track customer status across all active jobs: Quotes sent, Quotes awaiting approval, Jobs in production, Jobs ready for pickup, Jobs completed.
Ensure customers are updated at every major stage.
Prevent miscommunication by identifying missing information early and requesting it proactively.
Verify customer information, job notes, and artwork requirements before sending to production.
Ensure all artwork, mockups, and files are placed in the correct Google Drive folder structure.
Work with the design team to make sure mockups are created on time.
Add follow‑up reminders for customers inside the CRM system.
Schedule internal reminders for any customer needing updates.
Track follow‑ups after order completion (thank‑you messages, repeat business outreach).
Production Support: Communicate customer expectations to production, especially deadlines, special notes, and sensitive details. Work with the Production Manager when jobs require rush handling or adjustments. Watch for errors or potential delays and notify customers proactively.
Customer Experience and Retention: Maintain a warm, positive, and helpful customer experience. Follow up after orders to build long‑term relationships. Collect customer feedback to help improve processes.
Administrative Tasks: Update YoPrint, Google Drive folders, and the CRM system daily. Assist with phone messages and ensure accurate information is entered. Maintain organized customer files and communication logs.
Required Skills and Qualifications
Strong communication skills: friendly, patient, and detail‑oriented.
Ability to multitask in a fast‑paced, highly dynamic environment.
Comfortable using: YoPrint, Google Workspace, Slack, CRM tools, JotForm (or similar form platforms).
Excellent organization and follow‑up skills.
Customer Service or Office Admin experience preferred.
Screen printing or print shop experience is a major plus but not required.
Success In This Role Looks Like
Customers always know what’s happening with their order.
Quotes get followed up on until they are closed.
Production has complete, accurate information.
The team communicates smoothly and nothing falls through the cracks.
Customers feel supported, respected, and treated like VIPs.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Book and Periodical Publishing
Referrals increase your chances of interviewing at Flooded Screen Prints by 2x
Get notified about new Customer Success Coordinator jobs in
Sanford, NC .
#J-18808-Ljbffr
Customer Success Coordinator
role at
Flooded Screen Prints
(Full‑Time, Sanford, NC)
About the Role The Customer Success Coordinator is the front line of communication between Flooded Screen Prints and our customers. This role ensures every customer has a smooth, stress‑free experience from the first inquiry to quote approval to order completion. You’ll manage customer expectations, maintain organized communication, and ensure each order flows accurately into production. You are the customers’ advocate inside the shop and the team’s support on the outside.
Key Responsibilities
Customer Communication and Support: Serve as the primary point of contact for all customer questions, updates, and support needs. Respond to emails, phone calls, text messages, and walk‑ins promptly and professionally. Maintain Flooded’s brand tone: friendly, helpful, informal, but clear.
Quote and Order Management: Gather accurate job details from customers and enter them into YoPrint. Create and send quotes within expected timeframes. Follow up on all open quotes until a decision is made. Confirm payment and move jobs into production once approved.
Customer Success Monitoring:
Track customer status across all active jobs: Quotes sent, Quotes awaiting approval, Jobs in production, Jobs ready for pickup, Jobs completed.
Ensure customers are updated at every major stage.
Prevent miscommunication by identifying missing information early and requesting it proactively.
Verify customer information, job notes, and artwork requirements before sending to production.
Ensure all artwork, mockups, and files are placed in the correct Google Drive folder structure.
Work with the design team to make sure mockups are created on time.
Add follow‑up reminders for customers inside the CRM system.
Schedule internal reminders for any customer needing updates.
Track follow‑ups after order completion (thank‑you messages, repeat business outreach).
Production Support: Communicate customer expectations to production, especially deadlines, special notes, and sensitive details. Work with the Production Manager when jobs require rush handling or adjustments. Watch for errors or potential delays and notify customers proactively.
Customer Experience and Retention: Maintain a warm, positive, and helpful customer experience. Follow up after orders to build long‑term relationships. Collect customer feedback to help improve processes.
Administrative Tasks: Update YoPrint, Google Drive folders, and the CRM system daily. Assist with phone messages and ensure accurate information is entered. Maintain organized customer files and communication logs.
Required Skills and Qualifications
Strong communication skills: friendly, patient, and detail‑oriented.
Ability to multitask in a fast‑paced, highly dynamic environment.
Comfortable using: YoPrint, Google Workspace, Slack, CRM tools, JotForm (or similar form platforms).
Excellent organization and follow‑up skills.
Customer Service or Office Admin experience preferred.
Screen printing or print shop experience is a major plus but not required.
Success In This Role Looks Like
Customers always know what’s happening with their order.
Quotes get followed up on until they are closed.
Production has complete, accurate information.
The team communicates smoothly and nothing falls through the cracks.
Customers feel supported, respected, and treated like VIPs.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Book and Periodical Publishing
Referrals increase your chances of interviewing at Flooded Screen Prints by 2x
Get notified about new Customer Success Coordinator jobs in
Sanford, NC .
#J-18808-Ljbffr