Highgate Hotels, LP
Human Resource Coordinator
Compensation: USD $28.00 – $33.00 per hour (Hourly)
Company Overview Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Location The New Yorker Hotel – New York, NY. The hotel is located near the Jacob Javits Convention Center, Hudson Yards, and the revitalized West Side of Manhattan.
Overview Support the overall operation of the Human Resource Department in daily administrative functions. Assist the Director of Human Resources with key responsibilities which include new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.
Responsibilities
Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
Refer potential new‑hires to department managers when appropriate for interviews.
Assist with department outgoing correspondence and memorandums as needed.
Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily and prepare reports in a timely, accurate manner.
Assist with benefit administration including group health insurance, vacation, sick, personal leave, jury duty pay, retirement plan; ensure all policies and procedures are followed and all completed forms are accurate and submitted on time.
Coordinate all other new hire pre‑employment steps (drug testing, reference checks, etc.) to ensure compliance with Company policies and procedures.
Respond to all interviewed applicants via telephone or letter within required time frame.
Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis.
Assist with New Hire Orientation: administer overview of benefits, explain benefit elements, help with enrollment and claims processing.
Present overview of Highgate Handbook with complete knowledge of all policies and procedures.
Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure they are given in a timely manner.
Assist the HR department in maintaining accurate employee records.
Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel.
Assist with HR reception area duties: greeting associates, managers and potential new hires; direct to appropriate manager if necessary.
Assist in the production of Employee newsletter.
Maintain associate's files and ensure that filing is completed at the end of each week.
Assist with Associate Employee Relations Events.
Ensure compliance with the Immigration Reform and Control Act for all employees.
Maintain inventory of office and benefit supplies on a regular basis; complete purchase orders needed to replenish such supplies.
Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.
Distribute paychecks as needed and ensure completed signature pages are collected from each department.
Assist with other special hotel projects as needed.
Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow‑up and communication on all facets of each program.
Assist other departments on an as‑needed basis when guest influx dictates.
Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in‑house VIPs.
Assist with and ensure timely follow‑up on all in‑house guest communication and requests from within the hotel's guestrooms; present a response to the guest confirming receipt of their request.
Assist with timely follow‑up to incoming guest correspondence received through the hotel's general mailbox and forward to all departments as necessary.
Qualifications
Associates or Bachelor's Degree in Human Resources or equivalent and at least 1–3 years of work experience.
At least one year of hotel or Human Resources related work experience.
Long hours sometimes required.
Light work – able to lift up to 20 pounds occasionally and up to 10 pounds frequently.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication skills with all levels of employees and guests; courteous and service oriented.
Effective listener, skill at clarifying concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend all required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effective problem‑solving: anticipate, prevent, identify, and solve problems as necessary.
Understand and apply complex information and data from various sources to meet objectives.
Cross‑train in other hotel related areas as needed.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Basic PC knowledge, minimum typing speed of 35 WPM, professional written communication; bilingual fluency a plus.
Hospitality oriented and work under pressure.
Effective time management under constraints and deadlines.
Leadership skills to motivate and develop staff and ensure accomplishment of goals.
Able to set priorities, plan, organize and delegate.
Maintain multiple tasks simultaneously.
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Company Overview Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Location The New Yorker Hotel – New York, NY. The hotel is located near the Jacob Javits Convention Center, Hudson Yards, and the revitalized West Side of Manhattan.
Overview Support the overall operation of the Human Resource Department in daily administrative functions. Assist the Director of Human Resources with key responsibilities which include new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.
Responsibilities
Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
Refer potential new‑hires to department managers when appropriate for interviews.
Assist with department outgoing correspondence and memorandums as needed.
Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily and prepare reports in a timely, accurate manner.
Assist with benefit administration including group health insurance, vacation, sick, personal leave, jury duty pay, retirement plan; ensure all policies and procedures are followed and all completed forms are accurate and submitted on time.
Coordinate all other new hire pre‑employment steps (drug testing, reference checks, etc.) to ensure compliance with Company policies and procedures.
Respond to all interviewed applicants via telephone or letter within required time frame.
Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis.
Assist with New Hire Orientation: administer overview of benefits, explain benefit elements, help with enrollment and claims processing.
Present overview of Highgate Handbook with complete knowledge of all policies and procedures.
Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure they are given in a timely manner.
Assist the HR department in maintaining accurate employee records.
Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel.
Assist with HR reception area duties: greeting associates, managers and potential new hires; direct to appropriate manager if necessary.
Assist in the production of Employee newsletter.
Maintain associate's files and ensure that filing is completed at the end of each week.
Assist with Associate Employee Relations Events.
Ensure compliance with the Immigration Reform and Control Act for all employees.
Maintain inventory of office and benefit supplies on a regular basis; complete purchase orders needed to replenish such supplies.
Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.
Distribute paychecks as needed and ensure completed signature pages are collected from each department.
Assist with other special hotel projects as needed.
Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow‑up and communication on all facets of each program.
Assist other departments on an as‑needed basis when guest influx dictates.
Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in‑house VIPs.
Assist with and ensure timely follow‑up on all in‑house guest communication and requests from within the hotel's guestrooms; present a response to the guest confirming receipt of their request.
Assist with timely follow‑up to incoming guest correspondence received through the hotel's general mailbox and forward to all departments as necessary.
Qualifications
Associates or Bachelor's Degree in Human Resources or equivalent and at least 1–3 years of work experience.
At least one year of hotel or Human Resources related work experience.
Long hours sometimes required.
Light work – able to lift up to 20 pounds occasionally and up to 10 pounds frequently.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication skills with all levels of employees and guests; courteous and service oriented.
Effective listener, skill at clarifying concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend all required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effective problem‑solving: anticipate, prevent, identify, and solve problems as necessary.
Understand and apply complex information and data from various sources to meet objectives.
Cross‑train in other hotel related areas as needed.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Basic PC knowledge, minimum typing speed of 35 WPM, professional written communication; bilingual fluency a plus.
Hospitality oriented and work under pressure.
Effective time management under constraints and deadlines.
Leadership skills to motivate and develop staff and ensure accomplishment of goals.
Able to set priorities, plan, organize and delegate.
Maintain multiple tasks simultaneously.
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