BankFinancial
Universal Teller/Banker | [Full-Time]
BankFinancial, Flossmoor, Illinois, United States, 60422
Join to apply for the Universal Teller/Banker | [Full-Time] role at BankFinancial.
Summary Possesses exceptional customer service skills and sales skills. Spends half of their time conducting various customer and operational transactions and accurately balancing daily cash drawer. Spends the other half transitioning clients into sales opportunities and cross‑selling. Actively promotes BankFinancial.
Essential Duties and Responsibilities
Provides exceptional customer service, meeting and striving to exceed the standards established and outlined by management.
Meets or exceeds all established sales goals by identifying the needs of potential and existing customers, offering appropriate products and services, and referring qualified clients.
Evaluates the needs of potential customers and offers appropriate financial products and services.
Maintains a working knowledge of Bank, Wealth Management and Financial Assurance products and services in order to answer routine customer inquiries and explain basic Bank regulatory policies and procedures.
Answers customer inquiries related to account balances, bank services and general information efficiently and professionally.
Participates in and is responsible for completing assigned quality customer calls for all Branch Calling Campaigns, completing all calls by the established deadline.
Might be required to open and close the branch and assist with the opening and/or closing procedures of the branch while adhering to all security policies.
Approves transactions within assigned authority level while ensuring that Bank's policies/procedures and security procedures are followed.
Processes deposits and withdrawals, cashes checks, verifies cash and endorsements, receives proper identification and verifies authenticity of transactions.
Issues negotiable instruments, accepts loan payments and processes cash advances.
Accurately enters customers' transactions into the computer to record transactions and issues computer‑generated receipts.
Orders daily supply of currency/coin and verifies incoming/outgoing currency/coin. Counts and packages currency, sells excess currency and mutilated currency, and maintains proper levels of currency/coin according to Bank policy and procedures.
Balances currency/coin, checks and other transactions to figures displayed in teller platform system.
Adheres to the Cash Difference/Occurrence Policy and all reporting requirements, including timely resolution of out‑of‑balance discrepancies.
Performs the opening, maintenance and closing of accounts.
Obtains and verifies new customer information to establish new account relationships, complying with the USA PATRIOT Act.
Complies with bank operations and security procedures by participating in all dual‑control functions and auditing procedures.
Participates in and attends branch sales/operational and team‑building meetings as scheduled.
Compiles the Privacy and Customer Data Protection Policy by maintaining customer confidence and keeps information confidential and secure at all times.
Adheres to all Bank policies and procedures and all local, state, and federal statutory regulations.
Completes all required training.
Assists in the training/mentoring of both new and existing teller associates on all applicable policies and procedures, including all compliance requirements.
Required Experience
High school diploma or general education degree (GED).
At least one year of cash handling and/or sales experience.
Banking experience preferred.
Benefits At BankFinancial we believe great employees deserve great benefits. The best part is you can pick and choose which benefits are right for you!
Compensation
Potential for performance‑based incentives.
Paid Time Off
Paid Time Off (PTO) – includes vacation/sick/personal days.
Eleven Paid Holidays.
Bereavement Leave.
Jury Duty Leave.
Employment Anniversary PTO.
Birthday PTO.
Full‑Time Insurance Benefits
Medical, Dental and Vision Insurance.
Critical Illness and Accident Insurance.
Hospital Indemnity Insurance.
Basic Life/AD&D and Voluntary Life/AD&D Insurance.
Short‑Term and Long‑Term Disability Insurance.
Health Savings Account.
Flexible Spending Account.
Employee Assistance Program.
Retirement Savings
401(k) with a discretionary match.
Tuition Assistance
Tuition Reimbursement Program.
BankFinancial is an Equal Opportunity Employer (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity).
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Summary Possesses exceptional customer service skills and sales skills. Spends half of their time conducting various customer and operational transactions and accurately balancing daily cash drawer. Spends the other half transitioning clients into sales opportunities and cross‑selling. Actively promotes BankFinancial.
Essential Duties and Responsibilities
Provides exceptional customer service, meeting and striving to exceed the standards established and outlined by management.
Meets or exceeds all established sales goals by identifying the needs of potential and existing customers, offering appropriate products and services, and referring qualified clients.
Evaluates the needs of potential customers and offers appropriate financial products and services.
Maintains a working knowledge of Bank, Wealth Management and Financial Assurance products and services in order to answer routine customer inquiries and explain basic Bank regulatory policies and procedures.
Answers customer inquiries related to account balances, bank services and general information efficiently and professionally.
Participates in and is responsible for completing assigned quality customer calls for all Branch Calling Campaigns, completing all calls by the established deadline.
Might be required to open and close the branch and assist with the opening and/or closing procedures of the branch while adhering to all security policies.
Approves transactions within assigned authority level while ensuring that Bank's policies/procedures and security procedures are followed.
Processes deposits and withdrawals, cashes checks, verifies cash and endorsements, receives proper identification and verifies authenticity of transactions.
Issues negotiable instruments, accepts loan payments and processes cash advances.
Accurately enters customers' transactions into the computer to record transactions and issues computer‑generated receipts.
Orders daily supply of currency/coin and verifies incoming/outgoing currency/coin. Counts and packages currency, sells excess currency and mutilated currency, and maintains proper levels of currency/coin according to Bank policy and procedures.
Balances currency/coin, checks and other transactions to figures displayed in teller platform system.
Adheres to the Cash Difference/Occurrence Policy and all reporting requirements, including timely resolution of out‑of‑balance discrepancies.
Performs the opening, maintenance and closing of accounts.
Obtains and verifies new customer information to establish new account relationships, complying with the USA PATRIOT Act.
Complies with bank operations and security procedures by participating in all dual‑control functions and auditing procedures.
Participates in and attends branch sales/operational and team‑building meetings as scheduled.
Compiles the Privacy and Customer Data Protection Policy by maintaining customer confidence and keeps information confidential and secure at all times.
Adheres to all Bank policies and procedures and all local, state, and federal statutory regulations.
Completes all required training.
Assists in the training/mentoring of both new and existing teller associates on all applicable policies and procedures, including all compliance requirements.
Required Experience
High school diploma or general education degree (GED).
At least one year of cash handling and/or sales experience.
Banking experience preferred.
Benefits At BankFinancial we believe great employees deserve great benefits. The best part is you can pick and choose which benefits are right for you!
Compensation
Potential for performance‑based incentives.
Paid Time Off
Paid Time Off (PTO) – includes vacation/sick/personal days.
Eleven Paid Holidays.
Bereavement Leave.
Jury Duty Leave.
Employment Anniversary PTO.
Birthday PTO.
Full‑Time Insurance Benefits
Medical, Dental and Vision Insurance.
Critical Illness and Accident Insurance.
Hospital Indemnity Insurance.
Basic Life/AD&D and Voluntary Life/AD&D Insurance.
Short‑Term and Long‑Term Disability Insurance.
Health Savings Account.
Flexible Spending Account.
Employee Assistance Program.
Retirement Savings
401(k) with a discretionary match.
Tuition Assistance
Tuition Reimbursement Program.
BankFinancial is an Equal Opportunity Employer (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity).
#J-18808-Ljbffr