NYC Health + Hospitals
Join to apply for the
Client Navigator-Level II
role at
NYC Health + Hospitals .
Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state‑of‑the‑art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient‑centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
NYC Health + Hospitals provided pay range This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $48,336.00/yr – $55,586.00/yr
Duties & Responsibilities Under general direction, with latitude for independent initiative and judgement, plans and directs the day‑to‑day operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.
Examples of Typical Tasks
Greets clients and identifies services required to facilitate their flow throughout the health care setting.
Directs clients to appropriate personnel or area.
Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
Provides clear and accurate answers to questions regarding services provided at the health care setting.
Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
Maintains wheel chair availability at all times.
Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
Maintains coverage of assigned work area at all times.
Maintains client confidentiality.
Maintains records.
Supervises, plans, coordinates, monitors and trains staff.
Troubleshoots concerns with clients, traffic flows and computers.
Prepares reports, analyze data and recommends changes to enhance client relations and flow of traffic within the health care setting.
Assists in the development and distribution of informational materials.
Maintains listings of events, meetings and workshops.
May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
May explain policies and procedures to clients.
May retrieve information from computer system or staff.
May file, type, use personnel computers, and answer phones.
May escort clients.
May provide interpreting services for clients with visual, auditory or limited English proficiency needs.
May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha‑In‑House Census.
May review client information for accuracy.
May collect, evaluate and prepare reports.
Minimum Qualifications
High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization.
Two (2) years of full‑time customer service experience; one (1) year of which must have been in an administrative and/or supervisory capacity.
How To Apply If you wish to apply for this position, please apply online by clicking the “Apply for Job” button.
Seniority level Entry level
Employment type Full-time
Job function Other, Information Technology, and Management
Industries Hospitals and Health Care
#J-18808-Ljbffr
Client Navigator-Level II
role at
NYC Health + Hospitals .
Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state‑of‑the‑art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient‑centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority. At NYC Health + Hospitals, our mission is to deliver high quality health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
NYC Health + Hospitals provided pay range This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $48,336.00/yr – $55,586.00/yr
Duties & Responsibilities Under general direction, with latitude for independent initiative and judgement, plans and directs the day‑to‑day operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.
Examples of Typical Tasks
Greets clients and identifies services required to facilitate their flow throughout the health care setting.
Directs clients to appropriate personnel or area.
Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
Provides clear and accurate answers to questions regarding services provided at the health care setting.
Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
Maintains wheel chair availability at all times.
Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
Maintains coverage of assigned work area at all times.
Maintains client confidentiality.
Maintains records.
Supervises, plans, coordinates, monitors and trains staff.
Troubleshoots concerns with clients, traffic flows and computers.
Prepares reports, analyze data and recommends changes to enhance client relations and flow of traffic within the health care setting.
Assists in the development and distribution of informational materials.
Maintains listings of events, meetings and workshops.
May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
May explain policies and procedures to clients.
May retrieve information from computer system or staff.
May file, type, use personnel computers, and answer phones.
May escort clients.
May provide interpreting services for clients with visual, auditory or limited English proficiency needs.
May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha‑In‑House Census.
May review client information for accuracy.
May collect, evaluate and prepare reports.
Minimum Qualifications
High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization.
Two (2) years of full‑time customer service experience; one (1) year of which must have been in an administrative and/or supervisory capacity.
How To Apply If you wish to apply for this position, please apply online by clicking the “Apply for Job” button.
Seniority level Entry level
Employment type Full-time
Job function Other, Information Technology, and Management
Industries Hospitals and Health Care
#J-18808-Ljbffr