Netminers
Insurance Verification Specialist and Patient Service Representative (PSR)
Netminers, Columbia, Tennessee, us, 38402
Insurance Verification Specialist and Patient Service Representative (PSR)
Position Summary:
The Verification of Insurance (VOI) Specialist plays an essential role in supporting our team by verifying benefits, securing authorizations, and assisting with administrative tasks to ensure a smooth and positive patient experience. This is a
full‑time, non‑clinical
position based in Columbia, TN.
Responsibilities
Verify benefits and obtain authorizations if needed.
Assist at the front desk, including scheduling appointments, patient check‑in/out, completing reports, collecting account payments and copays.
Communicate professionally with patients (in person and by phone) and team members.
Demonstrate working knowledge of electronic documentation systems and Microsoft Office Suite.
Place phone calls to patients, families, insurance companies, and facility personnel to acquire necessary information.
Resolve issues with coverage, referrals, precertification and escalating complicated issues to the manager.
Enter and ensure insurance information is correct; update system data, move VOBs, authorizations, and clinical referrals; email collections for rebilling if necessary.
Apply knowledge of facility concepts, practices, and procedures to plan and accomplish goals.
Requirements
Prior experience collecting copays, deductibles, coinsurance, and outstanding balances.
Knowledge of insurance processes, terminology, and workflows.
Experience reading and interpreting payer eligibility electronic returns, differentiating plans, copay, deductible, and coinsurance.
Familiarity with administrative and clerical processes.
Strong communication skills, professional demeanor, and commitment to excellent customer service.
Proficient in Microsoft Office Suite and comfortable learning new electronic systems.
Preferred Qualifications
Experience using NextGen software.
Benefits
Competitive pay.
Comprehensive benefits package including medical, dental, and vision coverage.
401(k) with employee match and discretionary profit‑sharing.
Paid time off (increases with years of service).
Paid holidays.
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
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The Verification of Insurance (VOI) Specialist plays an essential role in supporting our team by verifying benefits, securing authorizations, and assisting with administrative tasks to ensure a smooth and positive patient experience. This is a
full‑time, non‑clinical
position based in Columbia, TN.
Responsibilities
Verify benefits and obtain authorizations if needed.
Assist at the front desk, including scheduling appointments, patient check‑in/out, completing reports, collecting account payments and copays.
Communicate professionally with patients (in person and by phone) and team members.
Demonstrate working knowledge of electronic documentation systems and Microsoft Office Suite.
Place phone calls to patients, families, insurance companies, and facility personnel to acquire necessary information.
Resolve issues with coverage, referrals, precertification and escalating complicated issues to the manager.
Enter and ensure insurance information is correct; update system data, move VOBs, authorizations, and clinical referrals; email collections for rebilling if necessary.
Apply knowledge of facility concepts, practices, and procedures to plan and accomplish goals.
Requirements
Prior experience collecting copays, deductibles, coinsurance, and outstanding balances.
Knowledge of insurance processes, terminology, and workflows.
Experience reading and interpreting payer eligibility electronic returns, differentiating plans, copay, deductible, and coinsurance.
Familiarity with administrative and clerical processes.
Strong communication skills, professional demeanor, and commitment to excellent customer service.
Proficient in Microsoft Office Suite and comfortable learning new electronic systems.
Preferred Qualifications
Experience using NextGen software.
Benefits
Competitive pay.
Comprehensive benefits package including medical, dental, and vision coverage.
401(k) with employee match and discretionary profit‑sharing.
Paid time off (increases with years of service).
Paid holidays.
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
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